Mercedes-Benz of Elmbrook - Service Center

Nicholas was very friendly and professional! I appreciate the time he took to answer my questions and concerns. His updates via text were great! I appreciate the time he took to answer my questions and concerns. His updates via text were great! More

Was what needed to get my car up running it’s best in with a quick turnaround. Thanks MB…. with a quick turnaround. Thanks MB…. More

Service, was fantastic as always! my service advisor, Brandon is always professional, as well as personable. He’s a great guy to work with, he takes all the stress of having any of my my service advisor, Brandon is always professional, as well as personable. He’s a great guy to work with, he takes all the stress of having any of my vehicles serviced! More

Truly Exception Service! I had my steering wheel replaced in FL. Two weeks later, on a road trip from FL to WI, I found the horn did not work! The closest dealership - Mer I had my steering wheel replaced in FL. Two weeks later, on a road trip from FL to WI, I found the horn did not work! The closest dealership - Mercedes-Benz of Milwaukee rudely refused to even look at it. They recommended I go to Dick's Sporting Goods and purchase an air horn. I drove to Mercedes-Benz of Elmbrook - without an appointment where Service Advisor Nick C. and Mechanic Chris (I think his name was Chris) dropped what they were doing to help me. My issue was completely resolved in a super fast, professional and compassionate manner. Amazing Service Department staff! I wish I could move them to south FL! More

WOULD NOT RECOMMEND! This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filt This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filter from them and told them I’d be doing the work myself and bringing it in for service to them and they don't even know the proper procedure to program a new unit, they are now telling me it will be $1,000 more than previously quoted because they didn't know or tell me they need a serial number off the valve body, so they need to remove the TCU and do a transmission flush. Dan, the service manager, and a service tech were both unhelpful and rude. I told them I’d be leaving a bad review and the manager said “Go ahead”! Smh what a business… not to mention I buy thousands of dollars of parts from them. Not anymore. They are now refusing to work on the car costing me even more. BEWARE OF MERCEDES OF ELMBROOK PARTS AND SERVICE DEPARTMENTS. I called back and the lady there hung up the phone when I told her I was frustrated with their way of doing business.. Go somewhere else... try the Mercedes dealerships in Rockford, IL or Madison, WI first, they are much more helpful and give better customer service and are more knowledgeable than Mercedes-Benz of Elmbrook. More

We purchased an extended warranty from MB of Elmbrook, and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend wo and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend working with him, we will definitely return the next time we need to add coverage. More

This is the only dealership that will not wash my van after keeping it for five days and this is my second trip in two months this is my third sprinter and the service is getting worse and worse but the after keeping it for five days and this is my second trip in two months this is my third sprinter and the service is getting worse and worse but the prices for service is going up and up and I'm OK with that but I'm not OK when they return my truck and it's dirty if Toyota was making vans I would never purchase Mercedes I don't understand why people buying Mercedes cars they are a piece of crap and then rusting in the garage More

Flun Buying Experience and Great Service Went to Mercedes-Benz of Elmbrook to have the husband's Mercedes CLS 550 A/C serviced. While there, I wanted to take a look at MB SUV's. The salesma Went to Mercedes-Benz of Elmbrook to have the husband's Mercedes CLS 550 A/C serviced. While there, I wanted to take a look at MB SUV's. The salesman, Jim, must have known something about me that I did not know because within a few hours, I signed the paperwork for an MB E400 4Matic and I am enjoying it very much. And, I feel that I got a very good deal!!! And I cannot say enough good things about the service I received from Matthew Huff, the Service Director. I am very happy to know that I can look forward to a very good relationship with him and cannot thank him enough for what he has done for me already. More

Friendly people Friendly people, was helped before even getting inside building. They did the service that it was brought in for and did a safety inspection on auto. Friendly people, was helped before even getting inside building. They did the service that it was brought in for and did a safety inspection on auto. More

Terrific experience purchasing ELW and PPM I could not be happier with Jason Mayes on my recent purchase of ELW and PPM. I strongly recommend Jason to anyone who is planning to purchase extend I could not be happier with Jason Mayes on my recent purchase of ELW and PPM. I strongly recommend Jason to anyone who is planning to purchase extended warranty or pre-paid maintenance. More