Mercedes-Benz of Elmbrook

good dealership, but Mercedes sprinters are horrible Good folks at the shop, sales people super friendly, cooperative, accommodating, good work , always happy with the work. Sometimes not enough mechanic Good folks at the shop, sales people super friendly, cooperative, accommodating, good work , always happy with the work. Sometimes not enough mechanics on site. But can overlook that due to great work. However, no reflection on the dealership, I will never buy another sprinter. Mercedes worst product More

guy in his 30's they dont give the time of day !!!!!!!! My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looki My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looking younger than I really am) I was standing in the middle of the showroom as sales guys walking by don’t even say hi or how are you doing is there anything I can help you with! I understand they get a lot of tire kickers but I would think a dearlship would have the staff at least acknowledge customers. The reason for coming to this dealer is to get service done on a 2014 Mercedes giving them more of my money! This will be the last time I take this car here sad but all very true! Good luck everyone else Justin More

Awesome This is my second Mercedes purchase and it won't be my last. All of the employees in Waukesha are great and are all fantastic to work with. Jim is a l This is my second Mercedes purchase and it won't be my last. All of the employees in Waukesha are great and are all fantastic to work with. Jim is a lot of fun to work with it's always a great time getting a new car More

SHINE ON! My recent foray into new-car purchasing at Mercedes-Benz of Elmbrook was a fantastic, awesome, rewarding experience! As a recent widow and confused, My recent foray into new-car purchasing at Mercedes-Benz of Elmbrook was a fantastic, awesome, rewarding experience! As a recent widow and confused, first-time car buyer (whose dear husband had always handled all of the luxury car-purchasing intricacies), I knew there would be an exhilarating but steep-learning curve in making this important acquisition. Where to start?? Enter Jim Vanides---outstanding salesperson extraordinaire in a class of his own! (Mercedes' secret-weapon--the V-class (Vanides) who is instrumental in selling the B, C, CLA, CLS, AMG, E, M, G, GL, GLA, GLK, S, SL, and SLK-class). Jim is the activating catalyst in exploding the "just-looking" mentality into the "returning satisfied-buyer" reaction. POW! He is professional, knowledgeable, efficient, trust-worthy, hard-working, kind, courteous, capable, patient, reliable, and über-helpful---topped off with a fun and delightfully-relatable demeanor. Jim doggedly persevered until he found the most glorious, totally-perfect vehicle for me. YAY! Apparently high-quality companies demand high-quality employees. Kudos to him and to the entire team for doing such an incredibly superb, stellar job! Shine on! Stay fabulous! THANK YOU! THANK YOU! THANK YOU! More

Unexpected Surprise! My company was working in Wauwatosa and I needed a missing part. I was on a parts run when I missed my turn. By fate I drove past Mercedes-Benz of Elm My company was working in Wauwatosa and I needed a missing part. I was on a parts run when I missed my turn. By fate I drove past Mercedes-Benz of Elmbrook and saw a Sprinter on the lot that I just had to have. I went inside and met JR, an expert in the business. I bought the Sprinter and was on my way. Now that's the kind of transaction everyone wants. More

Wonderful experience!!!! I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest, professional person I know. The service is also outstanding! I have followed Ivory from another Mercedes dealership and would follow her wherever she went. More

Ivory is AWESOME I had been searching for a vehicle that was in my price range with very low miles and I happened upon an ad on Cargurus. Thie car was at this dealers I had been searching for a vehicle that was in my price range with very low miles and I happened upon an ad on Cargurus. Thie car was at this dealership, and I called and spoke with the receptionist stating what I had to trade and how much I had to spend. I requested a call back from sales if it was possible to make thie sale happen. Ivory promptly called back and answered all my questions. Her last question was when would I like to come see the car. This was a problem for me as I had just had foot surgery, but not a problem for her. She volunteered to drive the car to my home after work, (I live about an hour north of the dealership), and bring everything needed to close the deal. Sure enough she showed up at the time she had planned and I was happy to give her this sale. She worked overtime, literally, to make this happen, and it was a big win for me. I got an incredible car for an incredible price and was happy to make a freind in Ivory. I can't say enough about the positive experience I had, thanks again Ivory!! More

My 69th car purchase I am a new customer of Elmbrook and I cannot over emphasize how well everything went. I was welcomed but not pressured. My salesperson, Jamie Ruis, wa I am a new customer of Elmbrook and I cannot over emphasize how well everything went. I was welcomed but not pressured. My salesperson, Jamie Ruis, was familiar with the car model I chose and he was very helpful in reviewing the functions and features of the car. The ML 350 replaced my E-Series Wagon making it my sixth Mercedes. What made this buying experience unique was the people. I kept thinking "if I were selling cars this is how I would treat customers". I have since been back for service work and that also went smoothly. There is a perception that the more expensive a car is the more the salespeople "qualify "the buyer. In this case everyone went out of their way to earn my business in a neighborly way. Will I be back as a customer? Of course.....don't friends usually do business with friends? That's how I feel about the staff at Mercedez Benz of Elmbrook. More

new sprinter buying my van was a great experience,everyone at the dealership was helpful.i will be back to buy another van.Jason Mayes handled the financial end wi buying my van was a great experience,everyone at the dealership was helpful.i will be back to buy another van.Jason Mayes handled the financial end with great skill.J.R. is fantastic,he does know the cargo van business.i will recomend your dealership to everyone. More

Best car buying experience I have ever had! Best car buying experience to date. Our salesman, Jim Vanides, was extremely helpful in finding us a new car. I was originally shopping for a Honda Ri Best car buying experience to date. Our salesman, Jim Vanides, was extremely helpful in finding us a new car. I was originally shopping for a Honda Ridgeline, but my wife said "Let's go test drive a Mercedes just for fun." We did, and left with an ML 350. Jim was very friendly and knowledgeable. He told us everything we needed to know about the SUV and answered any questions that came up. Jason was our finance official there. He found the right bank to get us as close to the monthly payment we specified that we could do. He was also friendly and easy to work with. Both gentlemen have been diligent this past week in asking how we are enjoying our new Benz. I'm loving it. It is such an awesome SUV. So may features. I can say this is my first Mercedes and my best car buying experience ever. I'll be back! More