Mercedes-Benz of Elmbrook

Just purchased my first vehicle from Dennis He listened to what I was looking for and helped me choose the right car for me, a beautiful GLC 300 I would (and already have) recommend him to people I know. I to what I was looking for and helped me choose the right car for me, a beautiful GLC 300 I would (and already have) recommend him to people I know. I will be a return customer, for sure! More

Great experience Bought a certified pre-owned vehicle today from Mercedes Benz of Elmbrook. In addition to absolutely loving the vehicle, the dealership was excellent Bought a certified pre-owned vehicle today from Mercedes Benz of Elmbrook. In addition to absolutely loving the vehicle, the dealership was excellent as well .Hands down the quickest vehicle purchase I have ever been involved in. The salesman Dennis Hackney was very professional and knowledgable about the vehicles. A great guy to work with. Casey Welter who handled the finance portion was very knowledgeable and helpful as well. She explained all of the different warranty and service options and secured a great loan. I would highly recommend the dealership. More

Flun Buying Experience and Great Service Went to Mercedes-Benz of Elmbrook to have the husband's Mercedes CLS 550 A/C serviced. While there, I wanted to take a look at MB SUV's. The salesma Went to Mercedes-Benz of Elmbrook to have the husband's Mercedes CLS 550 A/C serviced. While there, I wanted to take a look at MB SUV's. The salesman, Jim, must have known something about me that I did not know because within a few hours, I signed the paperwork for an MB E400 4Matic and I am enjoying it very much. And, I feel that I got a very good deal!!! And I cannot say enough good things about the service I received from Matthew Huff, the Service Director. I am very happy to know that I can look forward to a very good relationship with him and cannot thank him enough for what he has done for me already. More

Friendly people Friendly people, was helped before even getting inside building. They did the service that it was brought in for and did a safety inspection on auto. Friendly people, was helped before even getting inside building. They did the service that it was brought in for and did a safety inspection on auto. More

Terrific experience purchasing ELW and PPM I could not be happier with Jason Mayes on my recent purchase of ELW and PPM. I strongly recommend Jason to anyone who is planning to purchase extend I could not be happier with Jason Mayes on my recent purchase of ELW and PPM. I strongly recommend Jason to anyone who is planning to purchase extended warranty or pre-paid maintenance. More

Always issues with this dealership I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months. In that time frame, I've taken the vehicle in for service thr I recently purchased a certified pre-owned 2014 e350. I've had it for about 18 months. In that time frame, I've taken the vehicle in for service three times. Every time I would go in for service, I had to beg and plead and fight with them that I had a 2-year maintenance program INCLUDED! Each time they said "no, sorry" , the original owner only has that option, or, we'll do it for you "THIS TIME". Each time I went in, they would tell me this. Well last week their Finance Manager, found my original paperwork, were it states "2 YR MAINTENANCE INCLUDED!!!" She said it's "internal" paperwork, and could not give me a copy. Wow! Then when I came to pick up my car, it took them 30 minutes to find my keys. I don't recommend this dealership More

Great customer service I bought my first Mercedes-Benz from here and it was the best experience. Jim was great he made the whole transaction very smooth. He went above and I bought my first Mercedes-Benz from here and it was the best experience. Jim was great he made the whole transaction very smooth. He went above and beyond to show us how everything in the car worked and made us feel comfortable before we bought the car. More

CPO Mercedes Needed Brakes/Rotors Less Than 2500 Miles We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had a problem with the Pre-Safe system that required us to take it to our nearest dealer to get it resolved. While there, we were told that the car required immediate attention for the brakes and rotors needed replacement immediately. We contacted Mercedes Benz of Elmbrook by email, providing them with all of the documentation as we were flabbergasted that with less than 2500 miles we would require brakes and rotors on a certified pre-owned vehicle. After several days with no response, we phoned them again and was promised a response. Several days later, with still no response, we reached out to the general manager who instructed his service director to look into the matter. Even more days later, the service director got back to us with this email: "It's my understanding the car has been driven less than 3000 miles since delivery.  In my experience limiting a vehicles mileage to 3000 miles per year will adversely effect the life of your brakes.  Not driving is often worse than driving too much." That moronic statement was just the prelude to them refusing to do anything. We had noted that from the time we received the car that each time you stepped on the brakes there was a strange "growling" noise but we disregarded it as we had paid extra to make sure that the vehicle was certified, never thinking that a certified vehicle could require brakes and rotors. Obviously, we could not believe that they would rebuff us in light of the evidence provided to them. Just one more example of let the buyer beware but where was the truth in the ad that a CPO Mercedes comes with "unlimited peace of mind?" Certainly not from this dealer where we are concerned. More

Drew Putterman was great Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John More

Easy come, easy go! Nice job Elm brook of Brookfield! Easy and very fair negotiation in purchasing A pre owned Mercedes. You valued our time And met our expectations a Nice job Elm brook of Brookfield! Easy and very fair negotiation in purchasing A pre owned Mercedes. You valued our time And met our expectations appropriately. More