Mercedes-Benz of Elmbrook

CPO Mercedes Needed Brakes/Rotors Less Than 2500 Miles We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had We purchased a Certified Pre-Owned 2014 S550 Mercedes Benz in April 2016 from Mercedes Benz of Elmbrook. We drove the car only 2295 miles when we had a problem with the Pre-Safe system that required us to take it to our nearest dealer to get it resolved. While there, we were told that the car required immediate attention for the brakes and rotors needed replacement immediately. We contacted Mercedes Benz of Elmbrook by email, providing them with all of the documentation as we were flabbergasted that with less than 2500 miles we would require brakes and rotors on a certified pre-owned vehicle. After several days with no response, we phoned them again and was promised a response. Several days later, with still no response, we reached out to the general manager who instructed his service director to look into the matter. Even more days later, the service director got back to us with this email: "It's my understanding the car has been driven less than 3000 miles since delivery.  In my experience limiting a vehicles mileage to 3000 miles per year will adversely effect the life of your brakes.  Not driving is often worse than driving too much." That moronic statement was just the prelude to them refusing to do anything. We had noted that from the time we received the car that each time you stepped on the brakes there was a strange "growling" noise but we disregarded it as we had paid extra to make sure that the vehicle was certified, never thinking that a certified vehicle could require brakes and rotors. Obviously, we could not believe that they would rebuff us in light of the evidence provided to them. Just one more example of let the buyer beware but where was the truth in the ad that a CPO Mercedes comes with "unlimited peace of mind?" Certainly not from this dealer where we are concerned. More

Drew Putterman was great Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John Warranty work Brought the car in three times For the same work Warranty work Brought the car in three times For the same work John More

Easy come, easy go! Nice job Elm brook of Brookfield! Easy and very fair negotiation in purchasing A pre owned Mercedes. You valued our time And met our expectations a Nice job Elm brook of Brookfield! Easy and very fair negotiation in purchasing A pre owned Mercedes. You valued our time And met our expectations appropriately. More

Long distance purchase I just bought a 2016 Sprinter Van, 4x4, Passenger type, 144" Wheel base. . I searched and searched for it. By luck found the only one in the US with m I just bought a 2016 Sprinter Van, 4x4, Passenger type, 144" Wheel base. . I searched and searched for it. By luck found the only one in the US with my specs. Elmbrook was getting the van the very next day. Working with JR was just a great experience. They delivered the van from Wisconsin to Virginia within 4 days of first contact. Originally I was quoted between $750 to $1000 for delivery, but JR got it done for $650. It arrived in perfect condition, and JR was excellent with the follow through. I am very satisfied with the price I paid, and how the whole transaction was handled. More

good dealership, but Mercedes sprinters are horrible Good folks at the shop, sales people super friendly, cooperative, accommodating, good work , always happy with the work. Sometimes not enough mechanic Good folks at the shop, sales people super friendly, cooperative, accommodating, good work , always happy with the work. Sometimes not enough mechanics on site. But can overlook that due to great work. However, no reflection on the dealership, I will never buy another sprinter. Mercedes worst product More

guy in his 30's they dont give the time of day !!!!!!!! My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looki My review is not a good one I might not be the sharpest looking guy coming to this dealer (by that meaning kind of dirty jeans and a T shirt and looking younger than I really am) I was standing in the middle of the showroom as sales guys walking by don’t even say hi or how are you doing is there anything I can help you with! I understand they get a lot of tire kickers but I would think a dearlship would have the staff at least acknowledge customers. The reason for coming to this dealer is to get service done on a 2014 Mercedes giving them more of my money! This will be the last time I take this car here sad but all very true! Good luck everyone else Justin More

Awesome This is my second Mercedes purchase and it won't be my last. All of the employees in Waukesha are great and are all fantastic to work with. Jim is a l This is my second Mercedes purchase and it won't be my last. All of the employees in Waukesha are great and are all fantastic to work with. Jim is a lot of fun to work with it's always a great time getting a new car More

SHINE ON! My recent foray into new-car purchasing at Mercedes-Benz of Elmbrook was a fantastic, awesome, rewarding experience! As a recent widow and confused, My recent foray into new-car purchasing at Mercedes-Benz of Elmbrook was a fantastic, awesome, rewarding experience! As a recent widow and confused, first-time car buyer (whose dear husband had always handled all of the luxury car-purchasing intricacies), I knew there would be an exhilarating but steep-learning curve in making this important acquisition. Where to start?? Enter Jim Vanides---outstanding salesperson extraordinaire in a class of his own! (Mercedes' secret-weapon--the V-class (Vanides) who is instrumental in selling the B, C, CLA, CLS, AMG, E, M, G, GL, GLA, GLK, S, SL, and SLK-class). Jim is the activating catalyst in exploding the "just-looking" mentality into the "returning satisfied-buyer" reaction. POW! He is professional, knowledgeable, efficient, trust-worthy, hard-working, kind, courteous, capable, patient, reliable, and über-helpful---topped off with a fun and delightfully-relatable demeanor. Jim doggedly persevered until he found the most glorious, totally-perfect vehicle for me. YAY! Apparently high-quality companies demand high-quality employees. Kudos to him and to the entire team for doing such an incredibly superb, stellar job! Shine on! Stay fabulous! THANK YOU! THANK YOU! THANK YOU! More

Unexpected Surprise! My company was working in Wauwatosa and I needed a missing part. I was on a parts run when I missed my turn. By fate I drove past Mercedes-Benz of Elm My company was working in Wauwatosa and I needed a missing part. I was on a parts run when I missed my turn. By fate I drove past Mercedes-Benz of Elmbrook and saw a Sprinter on the lot that I just had to have. I went inside and met JR, an expert in the business. I bought the Sprinter and was on my way. Now that's the kind of transaction everyone wants. More

Wonderful experience!!!! I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest I have been buying cars from Ivory for years and I'VE never had anything but a great experience working with her. Ivory is the most gracious, honest, professional person I know. The service is also outstanding! I have followed Ivory from another Mercedes dealership and would follow her wherever she went. More