Mercedes-Benz of Elmbrook

The dealership was clean, everyone was very friendly and polite, Jay was my salesman did an amazing job & was very knowledgeable about the car. polite, Jay was my salesman did an amazing job & was very knowledgeable about the car. More

Friendly and clean. Good communication with the person answering the phone to the sales person. The lender person was organized and had everything ready. The wifi in Good communication with the person answering the phone to the sales person. The lender person was organized and had everything ready. The wifi in the building was an issue with our setting up the car to our accounts. We had to request a code 13 times until we got it all connected. It says the code is good for 15 minutes though each time it had timed out by the time we got it. Alex asked Ivory to help us with the set up and that was great. We appreciated her taking the time away from her day to assist. We are looking forward to driving the car and learning all about the things it can as we go forward.. Thank you! More

Just want to specifically mention Ivory Dabney and what a pleasure it was doing business with her. She sold us our vehicle this past week, our second purchase from Mercedes Elmbrook. She made the car buyin pleasure it was doing business with her. She sold us our vehicle this past week, our second purchase from Mercedes Elmbrook. She made the car buying process easy, from the moment we walked into the dealership and test drove the vehicle until our time of purchase. She is knowledgeable, friendly and professional and we would highly recommend purchasing your next vehicle from Ivory. More

I bought last week a new Mercedes Sprinter from Mercedes Benz of Elmbrookand I had nice time with Ivory Dabney and I was totaly satisfied with service. Benz of Elmbrookand I had nice time with Ivory Dabney and I was totaly satisfied with service. More

Disassembled my engine with 2k turbo and manifolds in pile on their floor. Now having issues with manifold error after they worked on it. They offered another “3k” deal to fix. Even tried a discussion wi pile on their floor. Now having issues with manifold error after they worked on it. They offered another “3k” deal to fix. Even tried a discussion with GM there, he’s an xxx! I just spent north of 3k. They are terrible. Avoid at all costs!! More

This is the only dealership that will not wash my van after keeping it for five days and this is my second trip in two months this is my third sprinter and the service is getting worse and worse but the after keeping it for five days and this is my second trip in two months this is my third sprinter and the service is getting worse and worse but the prices for service is going up and up and I'm OK with that but I'm not OK when they return my truck and it's dirty if Toyota was making vans I would never purchase Mercedes I don't understand why people buying Mercedes cars they are a piece of crap and then rusting in the garage More

This is my 1st and last recent interaction with this dealer (or would I say stealership). They list a Sprinter for 64K and then when I called the price INCREASED to 74K When I asked, they said it's 10 dealer (or would I say stealership). They list a Sprinter for 64K and then when I called the price INCREASED to 74K When I asked, they said it's 10K upcharge because the Sprinter is in demand. So if the Sprinter is no longer in demand would you reduce the price 10K, highly not likely. STEER AWAY from this. Just wait until this marker becomes buyers market and we'll see about this upcharge crap. More

Just bought my second car from Mercedes Benz of Elmbrook, and specifically Ms. Ivory Dabney. In my lifetime I have bought more than 30 cars, and at least 7 or 8 out of state. I have never, ever had a more and specifically Ms. Ivory Dabney. In my lifetime I have bought more than 30 cars, and at least 7 or 8 out of state. I have never, ever had a more pleasant experience buying a car as I had both times with these folks! They actually make buying a car fun! Ivory was responsive, courteous, helpful and extremely efficient. Both sales were a bit complicated but Ivory made the process a piece of cake. And both times, despite the transaction being out of state, and despite the complexity, she had me in and out of the dealership in less than 20 minutes! Truly amazing! I could not be happier! Highly recommended! More

Great experience, very knowledgeable team, and a seamless purchase process. Rajveer Singh was superb at making sure we were satisfied with our vehicle choice and engaged the proper team members to help close purchase process. Rajveer Singh was superb at making sure we were satisfied with our vehicle choice and engaged the proper team members to help close the transaction. More