Mercedes-Benz of Elmbrook

WOULD NOT RECOMMEND! This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filt This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filter from them and told them I’d be doing the work myself and bringing it in for service to them and they don't even know the proper procedure to program a new unit, they are now telling me it will be $1,000 more than previously quoted because they didn't know or tell me they need a serial number off the valve body, so they need to remove the TCU and do a transmission flush. Dan, the service manager, and a service tech were both unhelpful and rude. I told them I’d be leaving a bad review and the manager said “Go ahead”! Smh what a business… not to mention I buy thousands of dollars of parts from them. Not anymore. They are now refusing to work on the car costing me even more. BEWARE OF MERCEDES OF ELMBROOK PARTS AND SERVICE DEPARTMENTS. I called back and the lady there hung up the phone when I told her I was frustrated with their way of doing business.. Go somewhere else... try the Mercedes dealerships in Rockford, IL or Madison, WI first, they are much more helpful and give better customer service and are more knowledgeable than Mercedes-Benz of Elmbrook. More

We purchased an extended warranty from MB of Elmbrook, and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend wo and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend working with him, we will definitely return the next time we need to add coverage. More

Jim Courtier was phenomenal to work with. These days it is very difficult to buy anything. Jim made the experience as pleasant as it possibly could be. I highly recommend International as thi These days it is very difficult to buy anything. Jim made the experience as pleasant as it possibly could be. I highly recommend International as this is our 7th purchase from them and they have been a pleasure to work with. More

Jim was amazing Sales Manager was Amazing and Finance Was Amazing Could have not had an easer Transaction they Actually care about there customers 5 STARS Amazing Could have not had an easer Transaction they Actually care about there customers 5 STARS More

I bought a Mercedes Metris through Jim. Jim made sure the van was perfect and made for an easy transaction. He honored 2021 pricing instead of the new 2022 pricing. He could have charged me Jim made sure the van was perfect and made for an easy transaction. He honored 2021 pricing instead of the new 2022 pricing. He could have charged me over sticker with the current market, but did not. They made the entire transaction as pleasant as they could in the current climate of waiting on vehicles with all the supply chain issues. This is the 6th vehicle we have purchased through them and have 2 more on order. Thank you Jim! More

Bought my first Mercedes Benz (GLS 450) from Ms. Ivory Dabney. It was a great experience all the way through, from browsing to test drive to purchase. Ivory made the whole time a pleasure. Her fr Ivory Dabney. It was a great experience all the way through, from browsing to test drive to purchase. Ivory made the whole time a pleasure. Her friendly nature and technical expertise clinched the purchase. Ivory’s breadth and depth of knowledge on Mercedes Benz cars is exceptional. Mercedes-Benz of Elmbrook is a class act. More

Ivory Dabney, at Mercedes-Benz of Elmbrook, her service and attention to me as a perspective client, and now actual client was second to none!! I appreciate how special she and the rest of the Mercedes’ te and attention to me as a perspective client, and now actual client was second to none!! I appreciate how special she and the rest of the Mercedes’ team in the showroom made me feel when at the dealership. Ivory’s attention to detail and thoroughness on making sure I understood the car, process and financing was fantastic! Rafael Dianov was also a part of my fantastic experience. He was very thorough in the financing experience. Which put me at ease when finalizing the details of purchase. Finally the GM- Larry Mackowski, made a point to come out and introduce himself, say hello, and make me feel like I was a valued customer. The entire team elevated my experience and because of this, I am now a huge fan of Mercedes’ Benz —- above and beyond the quality of the car! Ask for Ivory, if interested in a Benz! More

Staffing was great (Jay Schiek), he came in on his off day to deliver, set up, and walk me through my car. Great experience! day to deliver, set up, and walk me through my car. Great experience! More

I love the staff and have trusted them for my last 3 car deals! Ivory truly is one of the best in the business! deals! Ivory truly is one of the best in the business! More

Ivory Dabney was just great in handling the whole process. Very friendly and informative of the car I was interested in. I would buy another car with her. Thanks again Ivory. The financial person process. Very friendly and informative of the car I was interested in. I would buy another car with her. Thanks again Ivory. The financial person was a little testy but that's OK. More