Mercedes-Benz of Elmbrook

Great customer service. Ivory is excellent to work with, very personable, extremely professional and very knowledgeable on the different styles of vehicles. This is our th Ivory is excellent to work with, very personable, extremely professional and very knowledgeable on the different styles of vehicles. This is our third purchase from Mercedes Benz of Elmbrook. All of our purchases were handled by Ivory. She is one of our main reasons for returning to Mercedes Benz of Elmbrook for our new and used car purchases. Keep up the excellent service. More

Truly Exception Service! I had my steering wheel replaced in FL. Two weeks later, on a road trip from FL to WI, I found the horn did not work! The closest dealership - Mer I had my steering wheel replaced in FL. Two weeks later, on a road trip from FL to WI, I found the horn did not work! The closest dealership - Mercedes-Benz of Milwaukee rudely refused to even look at it. They recommended I go to Dick's Sporting Goods and purchase an air horn. I drove to Mercedes-Benz of Elmbrook - without an appointment where Service Advisor Nick C. and Mechanic Chris (I think his name was Chris) dropped what they were doing to help me. My issue was completely resolved in a super fast, professional and compassionate manner. Amazing Service Department staff! I wish I could move them to south FL! More

Great customer service and love our new SUV! Ivory was excellent to work with and helped us greatly with the buying process! Ivory was excellent to work with and helped us greatly with the buying process! More

WOULD NOT RECOMMEND! This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filt This has been the worst experience I have had with a dealership and I work with many dealerships. I bought a 08 Mercedes C300 TCU and fluids and filter from them and told them I’d be doing the work myself and bringing it in for service to them and they don't even know the proper procedure to program a new unit, they are now telling me it will be $1,000 more than previously quoted because they didn't know or tell me they need a serial number off the valve body, so they need to remove the TCU and do a transmission flush. Dan, the service manager, and a service tech were both unhelpful and rude. I told them I’d be leaving a bad review and the manager said “Go ahead”! Smh what a business… not to mention I buy thousands of dollars of parts from them. Not anymore. They are now refusing to work on the car costing me even more. BEWARE OF MERCEDES OF ELMBROOK PARTS AND SERVICE DEPARTMENTS. I called back and the lady there hung up the phone when I told her I was frustrated with their way of doing business.. Go somewhere else... try the Mercedes dealerships in Rockford, IL or Madison, WI first, they are much more helpful and give better customer service and are more knowledgeable than Mercedes-Benz of Elmbrook. More

We purchased an extended warranty from MB of Elmbrook, and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend wo and were extremely pleased with the entire process. Raphael Dianov is very friendly and reliable, and gave us an excellent price. Highly recommend working with him, we will definitely return the next time we need to add coverage. More

Jim Courtier was phenomenal to work with. These days it is very difficult to buy anything. Jim made the experience as pleasant as it possibly could be. I highly recommend International as thi These days it is very difficult to buy anything. Jim made the experience as pleasant as it possibly could be. I highly recommend International as this is our 7th purchase from them and they have been a pleasure to work with. More

Jim was amazing Sales Manager was Amazing and Finance Was Amazing Could have not had an easer Transaction they Actually care about there customers 5 STARS Amazing Could have not had an easer Transaction they Actually care about there customers 5 STARS More

I bought a Mercedes Metris through Jim. Jim made sure the van was perfect and made for an easy transaction. He honored 2021 pricing instead of the new 2022 pricing. He could have charged me Jim made sure the van was perfect and made for an easy transaction. He honored 2021 pricing instead of the new 2022 pricing. He could have charged me over sticker with the current market, but did not. They made the entire transaction as pleasant as they could in the current climate of waiting on vehicles with all the supply chain issues. This is the 6th vehicle we have purchased through them and have 2 more on order. Thank you Jim! More

Bought my first Mercedes Benz (GLS 450) from Ms. Ivory Dabney. It was a great experience all the way through, from browsing to test drive to purchase. Ivory made the whole time a pleasure. Her fr Ivory Dabney. It was a great experience all the way through, from browsing to test drive to purchase. Ivory made the whole time a pleasure. Her friendly nature and technical expertise clinched the purchase. Ivory’s breadth and depth of knowledge on Mercedes Benz cars is exceptional. Mercedes-Benz of Elmbrook is a class act. More

Ivory Dabney, at Mercedes-Benz of Elmbrook, her service and attention to me as a perspective client, and now actual client was second to none!! I appreciate how special she and the rest of the Mercedes’ te and attention to me as a perspective client, and now actual client was second to none!! I appreciate how special she and the rest of the Mercedes’ team in the showroom made me feel when at the dealership. Ivory’s attention to detail and thoroughness on making sure I understood the car, process and financing was fantastic! Rafael Dianov was also a part of my fantastic experience. He was very thorough in the financing experience. Which put me at ease when finalizing the details of purchase. Finally the GM- Larry Mackowski, made a point to come out and introduce himself, say hello, and make me feel like I was a valued customer. The entire team elevated my experience and because of this, I am now a huge fan of Mercedes’ Benz —- above and beyond the quality of the car! Ask for Ivory, if interested in a Benz! More