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Mercedes-Benz of Elmbrook
Waukesha, WI
304 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 304 reviews
Verified Customer
August 04, 2023
Great service, but disappointed with the billing. I thought the charge to diagnose a problem was excessive I thought the charge to diagnose a problem was excessive More
by DOGDOC89
August 03, 2023
They are always professional and fair. Their service is great too. Long-time loyal customer. Their service is great too. Long-time loyal customer. More
by ELIZABETH
Employees Worked With
August 02, 2023
My car didn't start and I got a recommendation from the service department for a hauler which worked perfectly for a reasonable price. My Porsche had a recall which was done in a reasonable amount of time service department for a hauler which worked perfectly for a reasonable price. My Porsche had a recall which was done in a reasonable amount of time. A thorough inspection showed that a new battery was needed, It was ordered and installed. More
by PROLLER0
Employees Worked With
Zach Waters
August 02, 2023
Upon initial request for an oil change, suggested leaving vehicle due to limited Sprinter service personnel. Upon arrival, Andy was more understanding and attempted to get vehicle done within 3 hours. Th vehicle due to limited Sprinter service personnel. Upon arrival, Andy was more understanding and attempted to get vehicle done within 3 hours. They did, but 3 hours for an oil change ? Especially when an appointment was scheduled. Minor, but no windshield sticker provided - reminder for next oil change. That’s fine. Recorded mileage and will schedule accordingly. Appreciate the multi-point inspection and subsequent suggested service. Will follow up later. Not really sure why I provide feedback. Seems like all dealer service is routinely similar, regardless of input. I guess expecting more out of Mercedes should not be anticipated. More
by Mike F
Employees Worked With
August 01, 2023
Above and beyond trying to help us. Real personal relationship. Our Service Writer Nailed It!!! Real personal relationship. Our Service Writer Nailed It!!! More
by GPANNO
Employees Worked With
July 31, 2023
Zach Waters was extremely helpful when I brought my Macan in for routine maintenance. I appreciate the patience and understanding with all my questions. in for routine maintenance. I appreciate the patience and understanding with all my questions. More
by JOELBANFI3
Employees Worked With
Zach waters
July 31, 2023
Great customer support, trustworthy and prompt and personable. The waiting space was very well kept. personable. The waiting space was very well kept. More
by HOLTP
Employees Worked With
July 31, 2023
Great service and attention to detail, staff was very helpful. I will be back every time when my vehicle needs service. helpful. I will be back every time when my vehicle needs service. More
by bustamante066
Employees Worked With
July 31, 2023
Jim is a great guy and always great to work with. Very knowledgeable on all things Mercedes. Very knowledgeable on all things Mercedes. More
by Tim T
Employees Worked With
