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Mercedes-Benz of Elmbrook
Waukesha, WI
251 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 251 reviews
July 21, 2023
Prompt, quick and courteous service. A part needed to be ordered and the work was performed while I was out of town. I was able to leave the car at the dealership so when I came back t A part needed to be ordered and the work was performed while I was out of town. I was able to leave the car at the dealership so when I came back to town I was able to pick the car back up. More
by PDHEIN0
Verified CustomerEmployees Worked With
July 20, 2023
Limited communication and follow up from the dealer. The intake person, Andy, was very good although he was just filling in because people didn't show up for work. Questions left in VM with Ve were una The intake person, Andy, was very good although he was just filling in because people didn't show up for work. Questions left in VM with Ve were unanswered for two days. I had to call to find out what was going on with my car, then to hear it needed a new engine! I just took it in because the check engine light came on. Texting picture of the underside of the car and a nail in the tire that wasn't evident and sending a video in a text just doesn't seem to be the type of service I expect from a Mercedes dealer. More
by DMSOMMERS21
Employees Worked With
Andy Bogusz
July 20, 2023
Great service, helpful as he carried my box of wine to my car. Nice guy car. Nice guy More
by LYNNE.DOHL
July 19, 2023
I was told that the dealership would pay for 1/3 of the labor, while MB paid 1/3 and I paid 1/3. My bill shows me paying 2/3, and the service department doesn’t respond. labor, while MB paid 1/3 and I paid 1/3. My bill shows me paying 2/3, and the service department doesn’t respond. More
by MARK.KINZER
Employees Worked With
Nick Oteretko
July 19, 2023
The overall service experience was very good. I was kept informed on progress and when the vehicle was ready. The video review of the service inspection was quite good and a great enhancement I was kept informed on progress and when the vehicle was ready. The video review of the service inspection was quite good and a great enhancement to that process. More
by PJC062014
Employees Worked With
Andy
July 18, 2023
The service entrance is always spotless. My service adviser, Brandon is always there to greet myself or Elizabeth when we bring any one of our cars in. The work performed has always been to My service adviser, Brandon is always there to greet myself or Elizabeth when we bring any one of our cars in. The work performed has always been to our satisfaction. When we pick up the vehicle, even the person who delivers us our car is in a great mood! More
by mike@mip4u.com
Employees Worked With
July 17, 2023
Timely and full inspection. All items agreed to were completed. I will continue to have my vehicle serviced here. All items agreed to were completed. I will continue to have my vehicle serviced here. More
by ROGER.CARDONI
July 17, 2023
The service team (Nicholas Cross) did an INCREDIBLE job fixing my car and ensuring my after-market warranty covered the expense. However, the sales team at this location is slimy and will try to sell you o fixing my car and ensuring my after-market warranty covered the expense. However, the sales team at this location is slimy and will try to sell you on warranties that they claim will cover an expense when they don't. I don't think I will ever purchase a car from this location, but will certainly work with the service department again. More
by miketsioutsiopoulos
Employees Worked With
July 16, 2023
EVERYTHING WAS QUITE GOOD AND TIMELY EXCELLENT EXPERIENCE AND SERVICE WILL BE BACK FOR NEXT SERVICE EXPERIENCE AND SERVICE WILL BE BACK FOR NEXT SERVICE More
by jim_adler2000
