Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Elmbrook
Waukesha, WI
258 Reviews
The International Autos Group is a family owned and operated group of dealerships. The owner of the organization is Ralph Mauro, the son of Frank Mauro, who purchased his original dealership in 1968.
Frank Mauro left behind quite a legacy and one that included instilling strong work ethics in Ralph. In turn, Ralph instilled those hard work ethics in his son, Francis, who became the third-generation of the Mauro family to join the auto industry. International Autos features the best of the world's import and domestic manufacturers. With an ever-changing selection, one is sure to find a vehicle that fits their list of wants and needs.
The International Autos Group is one of the largest retailers of new and pre-owned vehicles in the Midwest. Because of this volume, customers can expect not only the finest of luxury selections, but also a volume-based price which may simply not be available at smaller, single location dealerships.
Service customers can expect, and will receive, an excellent experience at all of our award-winning locations. Factory certified technicians, combined with an extensive on-site parts inventory, assure customers that the service their vehicle requires will be performed correctly, on time, the first time. Based upon the customer surveys from the manufacturers, customers' expectations are regularly met or exceeded. This is something we not only strive to do, but have come to live by.
Each location also boasts beautiful customer lounges which include flat screen televisions, Wi-Fi and complimentary snacks and refreshments. We will do what we can to make your time with us enjoyable and convenient. And if it is not in stock, you can pretty much guarantee that it will be there in a matter of days upon request.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 258 reviews
July 22, 2023
Very Professional. I was told that there may be a problem having routine service performed during my repair trip, but they got everything done on one visit. Good shuttl I was told that there may be a problem having routine service performed during my repair trip, but they got everything done on one visit. Good shuttle service was available when needed. More
by ESKER
Verified CustomerEmployees Worked With
Zack Waters and Jack Zarder
July 22, 2023
Let’s face it. These guys know how to pease their customers. Everything was like clockwork, paperwork complete, car was clean and ready to go after it’s annual mai These guys know how to pease their customers. Everything was like clockwork, paperwork complete, car was clean and ready to go after it’s annual maintenance. More
by ALGOLOGIST
Employees Worked With
Zac
July 22, 2023
Nicholas has took care of everything very well and updated me regularly on the progress updated me regularly on the progress More
by RATNAKIS
Employees Worked With
July 21, 2023
Brandon Reimer was awesome in every aspect. He was very professional and made me feel welcomed like I was apart of the Mercedes-Benz of Elmbrook family from the moment I walked in He took his ti He was very professional and made me feel welcomed like I was apart of the Mercedes-Benz of Elmbrook family from the moment I walked in He took his time to explain any questions I asked and I was very satisfied with his customer service.10 stars out of 10 for Brandon Reimer !!!!!! More
by JESSIEJONESJR83
July 21, 2023
Outstanding customer care ! ! This is the backbone of any business and what keeps people coming back!! ! This is the backbone of any business and what keeps people coming back!! More
by MELKWILSON93
July 21, 2023
Prompt, great service, courteous. It is always an easy experience. I would always recommend them. It is always an easy experience. I would always recommend them. More
by GRSSOMERS
Employees Worked With
July 21, 2023
Prompt, quick and courteous service. A part needed to be ordered and the work was performed while I was out of town. I was able to leave the car at the dealership so when I came back t A part needed to be ordered and the work was performed while I was out of town. I was able to leave the car at the dealership so when I came back to town I was able to pick the car back up. More
by PDHEIN0
Employees Worked With
July 20, 2023
Limited communication and follow up from the dealer. The intake person, Andy, was very good although he was just filling in because people didn't show up for work. Questions left in VM with Ve were una The intake person, Andy, was very good although he was just filling in because people didn't show up for work. Questions left in VM with Ve were unanswered for two days. I had to call to find out what was going on with my car, then to hear it needed a new engine! I just took it in because the check engine light came on. Texting picture of the underside of the car and a nail in the tire that wasn't evident and sending a video in a text just doesn't seem to be the type of service I expect from a Mercedes dealer. More
by DMSOMMERS21
Employees Worked With
Andy Bogusz
July 20, 2023
Great service, helpful as he carried my box of wine to my car. Nice guy car. Nice guy More
by LYNNE.DOHL
