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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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1,798 Reviews
Call Service Center (916) 567-5100

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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November 21, 2022

My service advisor. Matt Coats is always super friendly and great at communicating with me all the way through the process. More

by gmiller4652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Koett, Matt Coats
Report | Print
Nov 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your business!

November 10, 2022

Found out tires installed on my car in 2020 were manufactured in 2016. Not cool. More

by CDRPMDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa, Demi LeMarquand
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November 10, 2022

Great customer service. Gayton DeRosa was absolutely great! He always kept us in the loop. More

by S-MAXIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Nov 10, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you!

November 06, 2022

I had to wait for my car to have rear brakes installed. Once they knew this, the manager immediately got the service guys to get me out in record time. I appreciated this as I would have had to reschedule. More

by cabodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Matt Coats
Report | Print
Nov 07, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

November 06, 2022

Disappointed. My car came out not vacuumed. When purchasing car out of lease, first sales guy inexperienced, 2nd guy tries to rip us off with certified pre owed of More

by rlabate1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lynch, Matt Coats, J.T. Glessner, Mike Zilverberg
Report | Print
October 31, 2022

The MB EDH team did a great job addressing my concerns, my car looks great More

by Jdnames
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon, Daniel Clark, Chad Wessling
Report | Print
Nov 02, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank yo for the feedback!

October 27, 2022

Daniel . This is Lisa maddox 2008 clk 550 . Remember me your mothers hair stylist for years ? I will never understand what happened to my car and why nobody More

by lisaanitawidger
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Daniel Clark
Report | Print
October 26, 2022

Very good service , Daniel always the best advisor and makes sure everything is fine on time More

by janedesv
Customer Service
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Oct 26, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We're lucky to have Daniel and a great service team~

October 21, 2022

Great service easy check in and pick up courteous staff members. Great coffe and treats More

by SMUDGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Oct 22, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

October 21, 2022

Mr. Gayton DeRosa is a very nice and wonderful person. The maintenance services were good. More

by Trex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Oct 22, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feecback!

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