Mercedes-Benz of El Dorado Hills - Service Center

Outstanding as always Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically ba Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically based on Don's recommendations and my car was returned to me after a much needed wash! More

Pleasant and friendly Good Service but very expensive for routine maintenance! We like the friendliness and atmosphere of our Mercedes Dealership. The check-in Greeters a Good Service but very expensive for routine maintenance! We like the friendliness and atmosphere of our Mercedes Dealership. The check-in Greeters are always ready and helpful to attend to your needs. The reception area is always clean and comfortable. More

2014 C250...known Check Engine Light issues. No fix. Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes Extremely dissatisfied with the service side of this dealership. My 2014 C250 (still under warranty) appears to be defective. Check engine light comes on intermittently and car loses substantial power and extremely unsafe at highway speeds, along with other issues that aren't being fixed appropriately. Escalated this issue to corporate, but I'm stuck with a dangerous Mercedes that is a liability at this point. Extremely dissatisfied. We have two of the exact same year, make, model cars bought at the same time and only one is having the issues. Service Manager Jason was extremely compassionate and understanding, though. More

I purchased a GL 450 there and I love the car. After a long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS! I went to have the tires changed and s long day with a tired 2 year old in tow, I mistakenly purchased the Tires for Life program. DO NOT DO THIS! I went to have the tires changed and specifically told them I was using the tires for life. They did not run a claim until after the fact which was then denied. We were stuck with paying for a new set of tires (that I don't even believe were new) and our old tires were just fine. DO NOT TRUST DAN in the service department. He will completely change the story to save himself. DO NOT BELIEVE that JASON DOWNEY will "make you feel satisfied" & remedy his service department's mistake in not running a claim & telling us "oh sure, it will be taken care of." If you do buy TIRES for LIFE/LOYALTY be very careful & know exactly what you are purchasing. Do not rely on the guy who sells you on the "extras" to be forthcoming. This was definitely our mistake. Mercedes Benz of El Dorado Hills is no different than any other dealership....they just have really nice cars. DO NOT TRUST THEM. More

I didn't have that great of an experience as many others here have posted. They couldn't get the car I wanted which they pretty much guaranteed they could get and on top of that didn't take my sale serious here have posted. They couldn't get the car I wanted which they pretty much guaranteed they could get and on top of that didn't take my sale seriously 'til I started showing them netstar price quotes from other dealers. The salesman seemed to quiver once he realized his market adjusted price was worth laughing at. Sure... the setting is spectacular (great building), but overall my experience was not so spectacular. Would never go back! Try MB of Oakland, did all my transactions over the phone and Nina Khan of Oakland is a great rep. More