Mercedes-Benz of El Dorado Hills - Service Center

I love Don!!!! It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constr It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constructive manner, and educates me about my car. Its nice, because i really want to know. The mechanic that took me for a test drive is just as wonderful and kind and again took the time to explain how things work. If you give me a different service technician, I would probably be disappointed because you cant duplicate Don. Im very very happy with my car and Don's service. More

Mercedes Benz of El Dorado Hills This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work ha This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best. More

Efficient, friendly and well done. As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boo As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boom! All God!! More

Scratches on the bumper I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost I came without an appointment for some scratches on my 2014 CLA 250. They evaluated my problem and said they could take care of it right away - cost $200 to $250. They did an excellent job while I waited and charged me $250 which was far less than a body shop had quoted. I am very pleased. More

spot on customer service I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model. I was treated with respect and they were very efficient in getting the job done with a no nonsense attitude. I will be purchasing my next car from this dealer when I am ready. More

customer service aware, comfortable waiting area with refres I have found this center to be very customer service oriented and easy to deal with Recent service and sales personnel have done a great deal to impr I have found this center to be very customer service oriented and easy to deal with Recent service and sales personnel have done a great deal to improve my impression of the agency - particularly sales More

Daniel Clark is awesome! I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my MBZ in and never again will I work with anyone else! More

Tire Replacement on my 2013 GL450 I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent t I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent to have the tires replaced. I later found the tires that I had original ordered did not come in and they used another tire and put them on my car and was not told this until after they had been mounted. All other exprirement have been excellent prior to this More

very good good cust service agent i would come back for more service on my e 350. the agent was quick and to the point with my service good cust service agent i would come back for more service on my e 350. the agent was quick and to the point with my service More