Mercedes-Benz of El Dorado Hills - Service Center

Always a pleasure for good service My engine light came on, I was able to schedule an appointment immediately, and have the car checked and serviced all on the same day. My advisor wa My engine light came on, I was able to schedule an appointment immediately, and have the car checked and serviced all on the same day. My advisor was very punctual and my car was returned to me nice and clean. I highly recommend MBZ of El Dorado Hills. More

My service rep Don Vandershoot is awesome! I had to have a defective windshield replaced and my blind spot assist was inoperative. Don tried to reset the computer and it functioned for 2 days a I had to have a defective windshield replaced and my blind spot assist was inoperative. Don tried to reset the computer and it functioned for 2 days after I got home (in Tahoe 100 miles away) It has failed again and I'm headed back down. This is not Dons fault. This vehicle has had issues. But Don always takes care of me. He sets me up with a loaner. He works to get me in and out quickly if possible. He greets me and my family warmly. He is family. This is my 4th ML because of Don. More

collision assist plus on brand new 2015 CLA250 I was greeted promptly even though I was early...friendly and efficient. Provided a driver to take me home and back here in EDH. I love that!! The I was greeted promptly even though I was early...friendly and efficient. Provided a driver to take me home and back here in EDH. I love that!! The young men that are the drivers are so friendly and nice. P.S. I feel annoyed that I have to create a password to conclude this review! More

Excellent Service I'm always able to get my vehicle in for service right away and on a day and time that works best for my schedule which is a huge value to me. Gayton I'm always able to get my vehicle in for service right away and on a day and time that works best for my schedule which is a huge value to me. Gayton is always pleasant to work with and everybody is so friendly and helpful. Truly the best service around! More

Great service Don always gets it done on time and right.. If I need a car he has it if I need to change the date or time no problem . He is also very personable Don always gets it done on time and right.. If I need a car he has it if I need to change the date or time no problem . He is also very personable More

Thank you Gayton and the MB of EDH team. It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it makes me appreciate Gayton and his team even more. They are always upbeat and positive about greeting me, offering to take care of issues and ensuring transportation is available when needed. Sincerely, Bill More

Really good other than took a 90 minutes more than estimared Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying Service A for 10k miles. Took 90 minutes more than estimated. Total time was almost 3 hours. The wash of the car is nice but the quality of drying and window cleaning is not very good More

Professional and knowledgeable staff. Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that my car was ready. He was very helpful and extremely patient. I've taken my car in before. He is the best person I've had so far and will ask for him when I next bring in my vehicle. More

Don Vanderschoot has Excellent Customer Service Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting on one of the three vehicles I have serviced there and explain to me in plain terms what to expect in time and cost. I am notified promptly via phone calls if there are any changes or possible delays, and I am always provided a loaner vehicle when needed. After 15 years of bouncing between Mercedes Benz on Howe (Worst Customer Service in town) and other local mechanics, we are so happy to have found Mercedes Benzes in El Dorado Hills. The superior customer service of the service department (because service is key is each MB) and helpful sales staff will keep us coming back! More

Check-in Experience - Unnecessarily Protracted? Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/gre Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/greet process w/ attendant who promptly confirms my arrival, appt, service type, etc. Invited to await "my" service rep in lounge. A particularly well appointed lounge. Service rep not available so still waiting. Ride arrives to pick me up but still waiting. 20+ minutes after check-in now so I bid goodbye to outside attendant to then be flagged down while exiting. My very apologetic and pleasant service rep reaffirms all that was already in evidence. The personal attention and lounge experience must be treasured by some but I prefer clarity of purpose and a timely departure. After-hours drop off offers that. Rental car joints have this down. Dr's offices...not so much. Nothing unpleasant about the interaction, fine MB folks just doin' their job. But, can I just check-in with the attendant for routine stuff and split w/o the time consuming service rep embrace, especially when my ride is waiting? I'll sign a TLC waiver. Thanx. More