Mercedes-Benz of El Dorado Hills - Service Center

Excellent service and work performed. My service advisor Matt was very communicative and informative. Highly recommend to friends and family. My service advisor Matt was very communicative and informative. Highly recommend to friends and family. More

David is amazing. He is always prompt on my request. I highly recommend his service in a hear beat. He is always prompt on my request. I highly recommend his service in a hear beat. More

First class service and diagnosis and communication of problems. Free loaner or pick up and delivery. Daniel was great. problems. Free loaner or pick up and delivery. Daniel was great. More

Prompt courteous helpful attentive concerned Easy to deal with This dealership is easy to access, near freeway deal with This dealership is easy to access, near freeway More

The drop-off and pickup process took a combined 10 minutes or less. Plus I had a pleasurable courtesy ride back to my home. minutes or less. Plus I had a pleasurable courtesy ride back to my home. More

Once I got an appointment, the service is great. However, getting an appointment is not easy. No one seems to answer the phone, nor return phone calls. Making the appointment online is no easier, However, getting an appointment is not easy. No one seems to answer the phone, nor return phone calls. Making the appointment online is no easier, which I finally had to do. But my appointment wasn’t confirmed for over a week and so I didn’t know if I had an appointment or not. The service people were great, but communication needs to be better. More

Awesome! David was great! He was very informative. They were on time to pick me up to get the car. I appreciated the time you spent keeping me up to speed a David was great! He was very informative. They were on time to pick me up to get the car. I appreciated the time you spent keeping me up to speed and talking to me about my warranty. Great customer perspective More

Daniel Clark is the best … very professional but personable at the same time. Always attentive to our needs ! personable at the same time. Always attentive to our needs ! More

Customer's last service was lacking in help and support. Car was in dealership for 3+ days and we were only contacted once. Had to phone dealership multiple times to get status of car. support. Car was in dealership for 3+ days and we were only contacted once. Had to phone dealership multiple times to get status of car. More

Fast and prompt. Excellent communication via text. Helpful staff and nice modern facilities. I do highly recommend David Kaplan and crew. Excellent communication via text. Helpful staff and nice modern facilities. I do highly recommend David Kaplan and crew. More