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Mercedes-Benz of El Dorado Hills - Service Center
El Dorado Hills, CA
1,798 Reviews
1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center
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May 24, 2022
I made the mistake of taking my ML500 to a local "mechanic" and was charged $1,000 to ruin the brakes. Daniel Clark helped us to get the damage repaired and fixed other minor things to get us back u "mechanic" and was charged $1,000 to ruin the brakes. Daniel Clark helped us to get the damage repaired and fixed other minor things to get us back up and running. I won't be taking my car anywhere else! More
by christyalong45
Verified CustomerEmployees Worked With
Daniel Clark
May 21, 2022
The service department never ceases to amaze me on their friendless, customer service and quality of work. I always appreciate my service advisor David K. Taking great care of us!!! friendless, customer service and quality of work. I always appreciate my service advisor David K. Taking great care of us!!! More
by mike.stephens
Employees Worked With
David Kaplan
May 20, 2022
My service appointment was great. Dave was very helpful, as was Luis. The techs did a great job servicing my car. Everything was perfect per usual. Dave was very helpful, as was Luis. The techs did a great job servicing my car. Everything was perfect per usual. More
by Kris
Employees Worked With
Luis, David Kaplan
May 20, 2022
Service was great as usual. Staff is very professional and understanding. Minimize any inconvenience. They have a great group of folks there. Would certainly recommend them to Staff is very professional and understanding. Minimize any inconvenience. They have a great group of folks there. Would certainly recommend them to all of my friends. More
by skygod2672
Employees Worked With
David Kaplan, PJ Mander
April 29, 2022
My service rep. was Daniel and, as always, so great to work with. My car needed 1 week for repairs and the loaner car was great. was Daniel and, as always, so great to work with. My car needed 1 week for repairs and the loaner car was great. More
by bgk626
Employees Worked With
Daniel Clark
April 29, 2022
The worst dealership ever. Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expir Rude people answer phones “destiny”. Charged me for prepaid maintenance oil change, I had a 4 year lease but sold me a maintenance package that expires almost at 3 years. First off that’s a first. Second, I’ll never purchase a prepaid anything realizing the scam of it. I own a $75,000 Mercedes my lease is up in a few days I asked them if they would waive the oil change because I didn’t realize that it expired before my lease was up that’s just ridiculous why would you want a maintenance package to expire in the first place especially if I’m the one that paid for it so they made money off of my maintenance package because I had to pay for the oil change twice. I actually decided to finance the car I have now and keep it since the trade in value on it is over $60,000 so Mercedes-Benz financial is going to be financing the remainder of the cost of the car of $30,000 I would’ve left there that day with a new car if they would’ve honored my maintenance package but actually I’m glad that I didn’t stay because now if I want to sell my car I can make a bunch of money and they were only going to give me $15,000 in equity toward another car . Mercedes-Benz does not treat customers the way they used to at least my first Mercedes in 2008 and they treated me so amazingly but I could tell over the years customer care and service has went downhill. I drove three hours to this dealership only to find out they sold me a maintenance package that expired before my lease was even up. When my last maintenance service was due even though I was a little late it was already expired so they sold me a package knowing I would end up paying for the last service. My car is four years old and only has 18,000 miles on it so I wasn’t worried about driving three hours because I live in a small town with no Mercedes dealers so I had to make a long drive only to find out my maintenance package expired almost a year ago I definitely will never buy a maintenance package when I get a new Mercedes ever again I’ll just pay for it myself they’ve now made maintenance package is a way for them to make money not to look out for their customers the dealership was really empty all the offices were empty all the sales man we’re just sitting around nothing was going on at all but I still felt like everybody was too busy to talk to me or to do anything to help me out anyway needless to say I paid for my oil change twice drove home three hours call Mercedes-Benz financial and found out that I can purchase my car with them financing it for me since they’ve already financed six leases in the past never been late on a payment in my life but did I get rewarded now they rip me off and double charge me for an oil change pretty sad that a company with so much money Has to Rob their customers More
by wwjdtrinity
Employees Worked With
Destiny , Daniel Clark, Demi LeMarquand
April 29, 2022
Mechanic was great. I was not happy about waiting 45 minutes to go on a test drive but they were able to fix the problem on the spot so I did not have to return to pick I was not happy about waiting 45 minutes to go on a test drive but they were able to fix the problem on the spot so I did not have to return to pick up the car. I don’t think the issue was the service department but the administrator who scheduled it did not make a note that I needed to go on a test drive. More
by R. Gargiulo
Employees Worked With
Gayton DeRosa
