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Mercedes-Benz of El Dorado Hills - Service Center

El Dorado Hills, CA

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rated
1,798 Reviews
Call Service Center (916) 567-5100

1,798 Reviews of Mercedes-Benz of El Dorado Hills - Service Center

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June 16, 2022

They have good service and the people are friendly. They make sure that you are getting help right away. More

by zeta_andres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Report | Print
Jun 20, 2022 -

Mercedes-Benz of El Dorado Hills responded

We appreciate the great review!

June 14, 2022

I know when I need something done I can contact Matt Coats and he’ll make sure that I am well taken care of More

by gmiller4652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Report | Print
Jun 20, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback!. Matt will be happy to assist you any time~

June 13, 2022

This dealership is convenient. Service was on t ime znd thorough. Personnel is courteous and knowledgeable. More

by ndrbtzn
Recommend Dealer
Yes
Employees Worked With
David , Daniel Clark
Report | Print
Jun 14, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

June 11, 2022

Service was appropriate and professional. My service writer went out of his way to assist me. I felt comfortable and in good hands. More

by mgreen1100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Jun 14, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Gayton with a 5 star review!

June 10, 2022

Not responsive to customers. Didnt take responsibility. No updates. Didnt want to do foot work. More

by lisa@myreadytrucking.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gayton DeRosa
Report | Print
Jun 16, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. It is always our goal to provide the best service possible, and we're sorry to hear that was not the case. If you would like to speak with Gayton please contact Gayton at gderosa@vonhousen.com or 916.567.5100.

June 06, 2022

It was not complete. Battery was dead the next day and should have been caught during the service the day before. More

by RONMCNABB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
Jun 07, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for bringing this to our attention. We would be happy to look at your vehicle again. Please contact us at 916.567.5100 to schedule an appointment. We apologize for any inconvenience~

Jun 07, 2022 -

RONMCNABB responded

My car was towed in yesterday. I hope someone contacts me today when they know what is wrong.

June 03, 2022

Knowledgeable, professional and friendly. I have never had a bad experience here. Always excellent service. More

by JKISSEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
Jun 03, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you!

May 27, 2022

David was extremely helpful, prompt & courteous during my recent service visit. He kept in contact with me while my car was in service & was accurate about the completion time! 5 stars for David! More

by SHORTYZ1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Report | Print
Jun 02, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for recognizing David with a 5 star review!

May 27, 2022

Daniel was amzing! Super helpful and knowledgeable. Service was completed ahead of schedule, which is always a plus. More

by wxbender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Report | Print
May 31, 2022 -

Mercedes-Benz of El Dorado Hills responded

We appreciate the great review!

May 24, 2022

Very kind, efficient and thorough in all steps in the process, setting up the appointment, performing the work….. extremely pleased. More

by HALLFORDMCDONALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Report | Print
May 24, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

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