Mercedes-Benz of El Dorado Hills - Service Center

Our experience with David Kaplan was very good! He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Tha He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Thank you More

Customer service appears to be king at this dealership. Communication was constant with every new issue. Communication was constant with every new issue. More

Friendly, efficient, competent is how I describe working with service department. Also appreciate the no hassle loaner car. I will always get my car serviced at Mercedes Binz of El Dorado Hills. with service department. Also appreciate the no hassle loaner car. I will always get my car serviced at Mercedes Binz of El Dorado Hills. More

Daniel has been my service person for many years it has always treated me with respect and always I feel he is giving me the best deal he could offer. Daniel is the best and so is Mercedes Benz of El Dora always treated me with respect and always I feel he is giving me the best deal he could offer. Daniel is the best and so is Mercedes Benz of El Dorado Hills. More

Matt on the service department was excellent in handling my new used car and getting it fixed both times. my new used car and getting it fixed both times. More

Good night love car is going through the roof now and I’m just about to get on the freeway just about to get on the freeway More

Excellent service staff - everything was completed to my satisfaction. Will use EDHMB service department again. Thanks. satisfaction. Will use EDHMB service department again. Thanks. More

Customer service has decreased tremendously at this particular location. Communication is poor and not effective. Have to continuously bring car over for the same reason. Service associates demeanor is particular location. Communication is poor and not effective. Have to continuously bring car over for the same reason. Service associates demeanor is not nice and he fets mad when he misses his calls or texts. Not appreciate at all. I have requested to change my service clerk as I was very unhappy with the way I was treated on my last interaction when I was in for service! More

Awesome service dept specially Daniel Clark and the service team. I can drive with confidence knowing the car is fixed right first time thanks mbofedh service team. I can drive with confidence knowing the car is fixed right first time thanks mbofedh More

Every time we have taken our car there, we have not gotten the correct diagnosis and have had to get a second opinion from an independent before MBZ El Dorado Hills excepts it. This time it was the cat gotten the correct diagnosis and have had to get a second opinion from an independent before MBZ El Dorado Hills excepts it. This time it was the catalytic converter which they wanted to say it had been an attempted theft but with two more experts examining it, it was obvious a manufactures default and was finally excepted by El Dorado Hills MBZ and replaced under warranty. I have owned several Mercedes, buying my first one in 1982 and have never had the problems that I have had recently with this Mercedes and dealerships. And the ironic thing is, I never get an apology from anyone. Having been in customers service for many years, that is not the way I treated my clients. More