Mercedes-Benz of El Dorado Hills

Whenever I have come in for a servicing appointment, matters are handled quickly and efficiently. I received a very nice loaner with a full tank of gas. David Kaplan, is the person my account is assigne matters are handled quickly and efficiently. I received a very nice loaner with a full tank of gas. David Kaplan, is the person my account is assigned to. He’s cordial, organized, and knowledgeable. More

Daniel C. Is the best service advisor for years now with multiple Mercedes Benz, we owned! The reason we continue to buy Mercedes that we feel safe with El Dor Is the best service advisor for years now with multiple Mercedes Benz, we owned! The reason we continue to buy Mercedes that we feel safe with El Dorado Hills Mercedes Benz dealer and Specially Daniel C. Thanks Dan!!! More

Went for service and recall. Got loaner topped it off with gas but still got charged~$9/g. Took my car after work was done on it, but noticed a lot crunching noise when ignition Got loaner topped it off with gas but still got charged~$9/g. Took my car after work was done on it, but noticed a lot crunching noise when ignition would turn on. Felt unsafe driving it and made repeated calls to Mercedes service center and left multiple messages, till finally my advisor responded to my text and scheduled another appointment for looking at it. Turned out that the muffler pipe was not installed correctly in the first place and no one checked to make sure. Cost me a lot of headaches and time from busy work to take car back and to pick it up another day! More

Professional, clean, prompt, lovely waiting rooms appointment with creature comfort amenities while waiting for the service appointmemt. appointment with creature comfort amenities while waiting for the service appointmemt. More

Alway very responsive to any needs at questions I have. That go above and beyond. Daniel I service has always been very cordial and positive even if his day is not going as planned. That go above and beyond. Daniel I service has always been very cordial and positive even if his day is not going as planned. More

Good nice professional beautiful lovely cars I love Mercedes’ cars big brand name thank you Mercedes’ cars big brand name thank you More

I went in expecting a seat bottom repair and ended up with an entire new seat cushion, taken care of under warranty. Excellent service! with an entire new seat cushion, taken care of under warranty. Excellent service! More

Very accommodating to my schedule and very helpful getting a lot of work done! Appreciated the use of a loaner car too! getting a lot of work done! Appreciated the use of a loaner car too! More

Always a pleasure dealing with this location. Everyone is so nice and Derek is awesome! Everyone is so nice and Derek is awesome! More

Awesome service mgr David Kaplin. Could not expect any more from a dealership. He is always available, keeps us updated and does everything possible to get r car repaired as soon as Could not expect any more from a dealership. He is always available, keeps us updated and does everything possible to get r car repaired as soon as possible! HUGE gratitude to David!!! More