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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

April 07, 2021

Service was thorough and complete. Advisor kept me informed of each stage of the. process. Feedback was timely. Timely informed when repairs were not completed by date given and received updates of th More

by hcw5600
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Apr 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! We look forward to helping you again in the future~

April 07, 2021

The service is always the best!! They usually have a loaner car waiting for me which makes the process so easy. Everyone is so very professional!! More

by CALIGIRL0614
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Apr 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have a great service team! We appreciate you taking the time to give us a 5 star review~

April 07, 2021

mercedes Benz of Eldorado hills was extremely efficient at servicing my e300. the staff was very friendly and took care of everything. I would highly recommend. More

by k3hpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Apr 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your business and thank you for the recommendation!

April 07, 2021

Courteous service and friendly Clean environment Honest Courteous service and friendly Clean environment Honest maintenance service Nice and good breakfast snacks and beverages Loner cars, if needed More

by PATROLDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Shiner, Daniel Clark
Apr 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback!

April 07, 2021

The service department is filled with skilled and customer oriented people. They have always provided great service for my vehicle. The team listens to my concerns and thoroughly inspects the vehicl More

by LATHAMZU101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Don Vanderschoot
Apr 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're proud of our amazing service team! Thank you for taking the time to let us know our team earned a 5 star review~

April 05, 2021

I normally go to Howe but decided to come to this one because it’s closer to my home. The service is very professional and everyone I encountered from sales people to the service representative were grea More

by R.Muhajir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Apr 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We look forward to your next visit!

April 02, 2021

Excellent service and support. Never a wait with clean comfortable lobby and service desks. Coffee, water and sodas for clientele. Reasonable prices, easy drop off and pick up. Very classy establishment. More

by northarlene
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Apr 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate you taking the time to let us know our team, and our facility, earned a 5 star review!

April 01, 2021

We waited far too long for our vehicle after we were told it was ready. After waiting 30 minutes, someone came out to say he was unhappy with the vehicle being cleaned so sent it through to redone. Not goo More

by JENIFER.BAYTOSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure, though our guy handled things well at drop off.
Apr 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

We know your time is valuable and we sincerely regret the inconvenience we caused. We appreciate you bringing this to our attention and we look forward to earning your trust in Mercedes Benz of El Dorado Hills in the future.

April 01, 2021

Over all good experience from everyone my wife and I interacted with. We definitely have and will continue to recommend Mercedes Benz of el dotado hills. More

by santiagodelrio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Apr 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your business and look forward to seeing you again in the future!

March 30, 2021

EXCELLENT CARE - Each time I come in they service me extremely well. From being ready when I arrive, to describing the service and costs planned, to keeping me informed along the way, I can always depen More

by srlbike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Apr 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your loyalty to Mercedes Benz of El Dorado Hills!

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