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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

July 04, 2021

The service was good, albeit my post service requests not being answered. I suppose I would recommend them, but would do so without hesitation if they’d answer my parts information requests. More

by YAZSAY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. Please contact us at 916.567.5100 and we will be happy to help. We apologize for any inconvenience.

July 04, 2021

The customer service is outstanding. They always give the best care. More

by crazyonu2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Gayton DeRosa
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Our goal is your complete satisfaction! We appreciate your business and look forward to helping you again~

July 04, 2021

Consistently Friendly attentive service from all of the employees year round. More

by painmed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty, Daniel Clark
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize our team with a 5 star review!

July 04, 2021

Service is easy to schedule and the drop off process quick and efficient. Daniel is always friendly and professional. We have prepaid maintenance which makes it even easier! More

by KSmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We appreciate your business and Daniel will be happy to help you again in the future~

July 04, 2021

EDH Service Department, specifically Daniel, is the reason I bought another Mercedes Benz when choosing a new vehicle, not kidding. It has ALWAYS been a great service experience hands down of any deale More

by BPROPHET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you Bonnie, for taking the time to recognize Daniel with a 5 star review!

July 04, 2021

Very professional, informative by explaining what services are being made and what’s expected. Very friendly atmosphere without any pressure. They appear to be very happy with their professionalism, More

by Ike Okoye
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Don Vanderschoot
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're fortunate to have a great service team at Mercedes Benz of El Dorado Hills! Thank you for letting us know we earned a 5 star review~

Jul 07, 2021 -

Ike Okoye responded

It’s my pleasure, thank you for being the best in the services you offer.

July 03, 2021

Always helpful and get the repairs completed in a timely manner. More

by rothfels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the review!

July 01, 2021

Very nice kind friendly i liked how they made me feel welcomed. I loved that they had something refreshing to drink on a very hot day. More

by tledezma1469
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the review. If you have any unresolved issues or concerns please let us know.

July 01, 2021

Staff at the service center has been very accommodating. Just not sure the vehicle we bought is of the same standard as we should not have been to the service center over a 6 or 7 month old vehicle. More

by badboyfarmer
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. If you have any questions about your vehicle, please contact us at 916.567.5100 and we will be happy to help~

June 30, 2021

The service department is highly professional. I was treated with respect and consideration of my needs. The work was completed in a timely manner and within the parameters of the diagnostics. More

by Nanette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Jul 01, 2021 -

Mercedes-Benz of El Dorado Hills responded

We think of our customers as part of the Mercedes Benz of El Dorado Hills family! Thank you for your business~

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