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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

November 22, 2022

Was impressed with attention to detail and quality of work. Far better customer service than MB of San Jose. Looking forward to my next visit. More

by topdog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Nov 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We appreciate your business and will be happy to assist you again in the future~

November 21, 2022

My service advisor. Matt Coats is always super friendly and great at communicating with me all the way through the process. More

by gmiller4652
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Koett, Matt Coats
Nov 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

We appreciate your business!

November 18, 2022

They are very friendly and takes time to explain and clarify client’s questions in a timely manner. More

by omolola_a@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Jackson, Jessie Choong
Nov 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 stars!

November 18, 2022

Although bartering is still alive in buying cars and the process is arduous and long, your dealership stands significantly above others I've dealt with. Thanks for the pleasant experience. Hoping the expe More

by bobcece
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fadi and Ryan
Nov 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great feedback!

November 12, 2022

Great people. Easy to work with. Love the new AMG. The dealership is nice and the whole process was professional. More

by kjmeyers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jessie Choong
Nov 15, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. Enjoy your beautiful new Mercedes Benz!

November 10, 2022

Found out tires installed on my car in 2020 were manufactured in 2016. Not cool. More

by CDRPMDX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa, Demi LeMarquand
November 09, 2022

Great customer service. Gayton DeRosa was absolutely great! He always kept us in the loop. More

by S-MAXIMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Nov 10, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you!

November 06, 2022

I had to wait for my car to have rear brakes installed. Once they knew this, the manager immediately got the service guys to get me out in record time. I appreciated this as I would have had to reschedule. More

by cabodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Matt Coats
Nov 07, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

November 06, 2022

Disappointed. My car came out not vacuumed. When purchasing car out of lease, first sales guy inexperienced, 2nd guy tries to rip us off with certified pre owed of More

by rlabate1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Lynch, Matt Coats, J.T. Glessner, Mike Zilverberg
November 05, 2022

Great service. Stephan and Anya were great to work with when I got my new EQS More

by daniel.h.kim
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephan Doize and Anya Azad, David Kaplan, Zachary Shiner
Nov 07, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

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