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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

July 10, 2021

Excellent service, good people working there. Getting very expensive though. It’s up to $215.00 an hour shop time. I don’t know how much longer I will be able to take my two cars there. I’m retired and a More

by tombarisone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 12, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the input. Check your mail for service coupons that are sent out quarterly. We appreciate your business and hope we have the opportunity to help you again in the future~

July 08, 2021

This is my third lease from MB of El Dorado Hills so I’ve got total confidence and trust that they will get me the best possible deal. And their service department is great. Buy a class vehicle, get class More

by cherbare32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Mike Lynch, David Kaplan, Matt Coats, J.T. Glessner
Jul 09, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your loyalty to Mercedes Benz of El Dorado Hills. We think of our customers as part of the Mercedes Benz of El Dorado Hills family!

July 08, 2021

Love this dealership. Service representative Don always takes care of me. Because of him, won’t go anywhere else! Place is always kept up and Inviting. More

by kkassis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Don Vanderschoot
Jul 09, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Don! Thank you for the great review~

July 08, 2021

Our service manager, Gayton, is always available to answer our questions snd arranges to make our service experience easy for us to arrange. He explained what was going to be done and the estimate of w More

by DOUG92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 09, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Gayton and a great service team! Thank you for your feedback~

Jul 09, 2021 -

DOUG92 responded

Gayton continues to excel. Outstanding service manager.

July 08, 2021

Your online system for booking appointments is a terrible experience! I tried twice without any success. The phone system is better but it took too long for someone to answer. I called three times. The per More

by MJESSICAK
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 09, 2021 -

Mercedes-Benz of El Dorado Hills responded

We apologize for the inconvenience and frustration. We have recently made improvements to our online booking process so we are confident you will find it easier to use now. Thank you for recognizing Gayton with 5 stars~

July 07, 2021

Daniel is always a pleasure to work with. He gets it done, he's friendly and polite. I look forward to working with him in the future! More

by smercurio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Jul 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

July 07, 2021

I have been using Mercedes-Benz of El Dorado Hills for over 12 years for both of our cars. Rocklin and Sacramento are closer or easier to reach but El Dorado provides a better service and most of the cred More

by v1sydow
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Vanderschoot
Jul 08, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your loyalty to Don and to Mercedes Benz of El Dorado Hills! We appreciate your business and look forward to helping you when you're ready for a beautiful new Mercedes Benz ~

July 06, 2021

Everyone was friendly and the mechanics were knowledgeable. The rental car was a big help also.The lounge was very comfortable.Car was returned repaired and cleaned up nicely. More

by ACARRIBEANDREAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heber, and Andrew mechanics were very helpful , Gayton DeRosa
Jul 07, 2021 -

Mercedes-Benz of El Dorado Hills responded

We sincerely appreciate your business and will be happy to help you again in the future~

July 06, 2021

Our 2013 GLK 350 is purring like a kitten. The open & professional atmosphere is conducive to getting the information we need to maintain our vehicle. More

by Press Operator
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Jul 07, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Gayton with a 5 star review! We appreciate your business and look forward to helping you again in the future~

July 05, 2021

Service is great and employees are friendly. David Is always on point. I have always trust David's knowledge and opinion on the best way to service my vehicle. More

by sgalloway0121
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Jul 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have David and a great service team! Thank you for the great review~

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