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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

December 21, 2021

Easy to make appt. Service done in a timely manner. Every contact person was courteous and receptive to my needs. More

by Danjuedds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Daniel Clark, Gayton DeRosa
Dec 22, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your business and thank you for the feedback!

December 17, 2021

Nice people smooth finance we don't pay the price we need but we did buy a nice car More

by jala_m
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Peter
Dec 22, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your input. If you have any questions or unresolved concerns please let us know! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

December 17, 2021

For the price of service, I expected gold star or even bronze star treatment. I never even received a smile or hello. Felt like I was bothering them by coming in for my appointment. Sure they were backed More

by shopping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gayton DeRosa
Dec 21, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for bringing this to our attention. It is always our goal to provide first class service and we sincerely apologize that was not the case. We would be happy to discuss your concerns if you would like to contact us at lbrown@vonhousen.com.

December 16, 2021

Supplied our new car to the Rocklin dealership. Car was received as promised and we couldn’t be happier. More

by kdcgram
Recommend Dealer
Yes
Employees Worked With
Mark cornell
Dec 22, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz~

December 16, 2021

The dealership and service providers are trustworthy. Each time I have my car serviced, the service is what I request and I don't feel pressure on additional or unneeded items. More

by mfowler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Kaplan
Dec 22, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback and thank you for the great review!

December 15, 2021

they always do great work and get it done timely. they are always mindful of my budget. More

by DAVE@SOURDOUGHANDCO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark, Mike Lynch, David Kaplan
Dec 16, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

December 12, 2021

Every time I bring my car for service I am greeting promptly by a courteous and friendly face. My concerns are always noted and technicians check them out. I feel I get the best care and treatment fr More

by MOSTERLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Dec 16, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the nice review! We appreciate your business~

December 11, 2021

My wife and I both have bought and have our cars serviced at Mercedes-Benz at El Dorado Hills. Our service consultant Daniel is one of the reasons we keep coming back, he is a pleasure to work with and extre More

by jdalameda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Dec 16, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for your loyalty to Mercedes Benz of El Dorado Hills! We appreciate your business and we appreciate the nice review~

December 03, 2021

After 5-6 times in the shop and more than half a year, the whistling noise issue is still not resolved completely for my brand new GLE350. This might not be the dealer’s fault. It has a design flaw. Altho More

by XINGRONGGU
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
David Kaplan
Dec 06, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. It is always our goal to get our customers back on the road as quickly and efficiently as possible and we sincerely regret your inconvenience and frustration. If you would like to discuss the issue please contact us at 916.567.5100.

November 28, 2021

Had my cars serviced there for years, service advisors are the best in the industry and have not changed significantly. Very knowledgeable technicians. More

by TSCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Brown, Jason Downing, Daniel Clark, Don Vanderschoot, Gayton DeRosa, Demi LeMarquand, Mike Lynch, David Kaplan, Matt Coats, Rick Craine
Dec 02, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We sincerely appreciate your business and the great review!

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