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Mercedes-Benz of El Dorado Hills

Overview Reviews (2,204)

Mercedes-Benz of El Dorado Hills

Name: Mercedes-Benz of El Dorado Hills
Address: 1000 Mercedes Ln, El Dorado Hills, CA, 95762, US
Telephone: (916) 741-4257
Rating: 4.2

4.2

2,204 Reviews

1000 Mercedes Ln, El Dorado Hills, California 95762

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Sales: (916) 741-4257

Service: (916) 741-4251

Parts: (916) 741-4252

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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

Overview

Reviews

4.2

2,204 Reviews

Call Dealership (916) 741-4257

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1000 Mercedes Ln

El Dorado Hills, CA

95762

Directions

4.2

2,204 Reviews

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View 3 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 3 Awards

Overview Reviews (2,204)

Contact Mercedes-Benz of El Dorado Hills

Sales: (916) 741-4257

Service: (916) 741-4251

Parts: (916) 741-4252

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customer service leasing buying experience car service finance phone call scam unprofessional

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Showing 2,204 reviews

January 05, 2022

SERVICE VISIT

Derek did a great job finding the right Mercedes for us to lease. The service department has been very responsive. Thanks! to lease. The service department has been very responsive. Thanks! More

by Ted

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Derek Upright

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Jan 06, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 04, 2022

SERVICE VISIT

Dan goes out of his way to provide excellent service! He is my go to service person . is my go to service person . More

by Joyce

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Daniel Clark

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Jan 04, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thanks for recognizing Daniel with a 5 star review!

January 03, 2022

SERVICE VISIT

Will not go to this dealership again because they dont have drop or pick facility for over 20 miles have drop or pick facility for over 20 miles More

by Sony

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

David Kaplan

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Jan 12, 2022 -

Mercedes-Benz of El Dorado Hills responded

January 02, 2022

SERVICE VISIT

Fast service and great communication! They are thorough and helped us along every step. The car was done when promised. and helped us along every step. The car was done when promised. More

by TMEESE25

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

David Kaplan

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Jan 04, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

December 31, 2021

SERVICE VISIT

Excellent Service Dept. Always responsive and politeI Excellent Service Dept. Always responsive and polite I had my car towed but couldn't get a ride back so I had to find a ride over an hour away. I b Excellent Service Dept. Always responsive and polite I had my car towed but couldn't get a ride back so I had to find a ride over an hour away. I blame it on covid and where I live remotely there are very few ride options available. More

by david.delarosa

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa

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Jan 04, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We appreciate your business and we appreciate the 5 star review. We regret any inconvenience you experienced getting back to pick up your vehicle.

December 31, 2021

SERVICE VISIT

No communication With owner. Had to keep calling to get information. Was notified 30 minutes prior to closing to pick up car. information. Was notified 30 minutes prior to closing to pick up car. More

by kitfamily04

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Gayton DeRosa

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Jan 04, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We know the importance of good communication and we sincerely apologize for the inconvenience and frustration.

December 29, 2021

SALES VISIT - NEW

Customer service at its bestExcellent and responsive Customer service at its best Excellent and responsive sales and finance staff Painless transaction all around Just what every auto transaction shou Customer service at its best Excellent and responsive sales and finance staff Painless transaction all around Just what every auto transaction should be More

by chito_schnupp2000

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jessie Choong

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Dec 30, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! We hope you're enjoying your beautiful new Mercedes Benz~

December 27, 2021

SERVICE VISIT

Excellent service Just as I expected based on past Excellent service Just as I expected based on past experiences Would have liked a rain check on a car wash Excellent service Just as I expected based on past experiences Would have liked a rain check on a car wash More

by Francisctaylor

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Matt Coats

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Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! Please stop by anytime and we will be happy to wash your vehicle~

December 27, 2021

SERVICE VISIT

Thank you to David Kaplan and service techs for figuring out my vehicles problem, repairing it and getting me back on the road as soon as possible. out my vehicles problem, repairing it and getting me back on the road as soon as possible. More

by KathyG

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

David Kaplan

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Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you Kathy! We're happy to know David and his team helped you get back on the road!

December 24, 2021

SERVICE VISIT

The service department was very helpful. They did a great job on my vehicle and I will definitely be returning. job on my vehicle and I will definitely be returning. More

by DBPAINT

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa

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Dec 28, 2021 -

Mercedes-Benz of El Dorado Hills responded

Thank you! We will be happy to assist you again in the future~

Mercedes-Benz of El Dorado Hills

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