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Mercedes-Benz of El Dorado Hills

Overview Reviews (2,204)

Mercedes-Benz of El Dorado Hills

Name: Mercedes-Benz of El Dorado Hills
Address: 1000 Mercedes Ln, El Dorado Hills, CA, 95762, US
Telephone: (916) 741-4257
Rating: 4.2

4.2

2,204 Reviews

1000 Mercedes Ln, El Dorado Hills, California 95762

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Sales: (916) 741-4257

Service: (916) 741-4251

Parts: (916) 741-4252

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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

Overview

Reviews

4.2

2,204 Reviews

Call Dealership (916) 741-4257

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1000 Mercedes Ln

El Dorado Hills, CA

95762

Directions

4.2

2,204 Reviews

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View 3 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

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View 3 Awards

Overview Reviews (2,204)

Contact Mercedes-Benz of El Dorado Hills

Sales: (916) 741-4257

Service: (916) 741-4251

Parts: (916) 741-4252

Call (916) 741-4257

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Showing 2,204 reviews

January 28, 2022

SERVICE VISIT

Great service and people were friendly perfectly attentive and helpful with our problems and solutions and onetime attentive and helpful with our problems and solutions and onetime More

by PATRICIA.SEIDE

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Daniel Clark, Gayton DeRosa

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Feb 03, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 26, 2022

SERVICE VISIT

Gaten is awesome. We appreciate the familiar face each visit. Makes it almost palatable to pay the big $ for maintenance. visit. Makes it almost palatable to pay the big $ for maintenance. More

by Ashley

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa

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Jan 27, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Gayton with a 5 star review!

January 24, 2022

SERVICE VISIT

I appreciate the hard work and attention to detail when bringing my car in for service. bringing my car in for service. More

by dtsnyder

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa, Matt Coats

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Jan 27, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 17, 2022

SERVICE VISIT

I had to call 3 times to make an appointment to bring in my car for serving. When I finally got my car in for service tech did not read what services have been completed from passed visits . Very disappoi my car for serving. When I finally got my car in for service tech did not read what services have been completed from passed visits . Very disappointed in your attention to customer service. Paul Costa 916-934-3084 More

by Sue Paul costa

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

Matt Coats

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Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for bringing this to our attention. We sincerely apologize for your frustration and inconvenience. If you have any questions regarding your vehicle history please contact us at 916.567.5100 and we will be happy to help. We truly value your business and hope we can earn your trust in Mercedes Benz of El Dorado Hills ~

January 14, 2022

SERVICE VISIT

Fast service! Staff are always very friendly and the guest waiting area is spotless! Never any surprises or issues with the work on my vehicle. The morning pastries from the Nugget are delicious! guest waiting area is spotless! Never any surprises or issues with the work on my vehicle. The morning pastries from the Nugget are delicious! More

by RACHAEL0301

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Jason Downing, Daniel Clark, Gayton DeRosa, David Kaplan, Matt Coats, Rick Craine

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Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize our team with a great review!

January 14, 2022

SERVICE VISIT

Very professional and great follow up for an issue that took two strips to resolve took two strips to resolve More

by CARINAA3

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa

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Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We appreciate your business and look forward to assisting you in the future~

January 14, 2022

SERVICE VISIT

Excellent work done by service engineer. Service center ensured vehicle was in perfect condition before it was given to me. ensured vehicle was in perfect condition before it was given to me. More

by joshkoshy

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Daniel Clark

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Jan 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

January 12, 2022

SERVICE VISIT

Matt Coats is excellent at his job. He explains everything and is nice and very efficient. everything and is nice and very efficient. More

by prncofire

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Matt Coats

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Jan 12, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

January 12, 2022

SERVICE VISIT

Service writer was great in explaining required maintenance items. Not impressed with detailing of the vehicle. MB of ED is not a carwash, but vehicle wash was mediocre at best. maintenance items. Not impressed with detailing of the vehicle. MB of ED is not a carwash, but vehicle wash was mediocre at best. More

by cjplus

Verified Customer

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

David Kaplan

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Jan 12, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We apologize your car wash was not satisfactory. If you would like to stop by the dealership at your convenience, we would be happy to properly wash and vacuum your vehicle. We truly value your business and will be happy to assist you again in the future.

January 11, 2022

SALES VISIT - NEW

Another great experience at El Dorado Hills Mercedes !! Derick Upright is the Best !!! Gayton in service is also incredible !!! Derick Upright is the Best !!! Gayton in service is also incredible !!! More

by qinsongye

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Gayton DeRosa

Report | Print

Jan 12, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review!

Mercedes-Benz of El Dorado Hills

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