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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 28, 2016
Excellent Service I'm always able to get my vehicle in for service right away and on a day and time that works best for my schedule which is a huge value to me. Gayton I'm always able to get my vehicle in for service right away and on a day and time that works best for my schedule which is a huge value to me. Gayton is always pleasant to work with and everybody is so friendly and helpful. Truly the best service around! More
by SandraJC
Verified CustomerEmployees Worked With
Gayton DeRosa
January 28, 2016
Check-in Experience - Unnecessarily Protracted? Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/gre Make a routine service appt per schedule B by phone (as Internet site would not take info). Arrive precisely at the agreed upon hour. Go thru meet/greet process w/ attendant who promptly confirms my arrival, appt, service type, etc. Invited to await "my" service rep in lounge. A particularly well appointed lounge. Service rep not available so still waiting. Ride arrives to pick me up but still waiting. 20+ minutes after check-in now so I bid goodbye to outside attendant to then be flagged down while exiting. My very apologetic and pleasant service rep reaffirms all that was already in evidence. The personal attention and lounge experience must be treasured by some but I prefer clarity of purpose and a timely departure. After-hours drop off offers that. Rental car joints have this down. Dr's offices...not so much. Nothing unpleasant about the interaction, fine MB folks just doin' their job. But, can I just check-in with the attendant for routine stuff and split w/o the time consuming service rep embrace, especially when my ride is waiting? I'll sign a TLC waiver. Thanx. More
by catervich
Employees Worked With
Don Vanderschoot
January 28, 2016
Love my service department. I always enjoy my experience when I come in to have my car serviced. From Daniel I service manager even to the wonderful gentleman that helps bring m I always enjoy my experience when I come in to have my car serviced. From Daniel I service manager even to the wonderful gentleman that helps bring me home and back. It's always such a delight to deal with people who seem to really want to take care of me More
by godsmelinda
Employees Worked With
Daniel Clark
January 28, 2016
Efficient, friendly and well done. As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boo As always, Daniel Clark is prepared with the paperwork, explanation, and having a lender car ready. He calls when the car is ready..bing, bang, boom! All God!! More
by benzgal
Employees Worked With
Daniel Clark
January 28, 2016
collision assist plus on brand new 2015 CLA250 I was greeted promptly even though I was early...friendly and efficient. Provided a driver to take me home and back here in EDH. I love that!! The I was greeted promptly even though I was early...friendly and efficient. Provided a driver to take me home and back here in EDH. I love that!! The young men that are the drivers are so friendly and nice. P.S. I feel annoyed that I have to create a password to conclude this review! More
by JUDINORBY
Employees Worked With
collision assist plus warning not working, Daniel Clark
January 28, 2016
Fast, easy, clean and efficient Easy to make an appointment via the phone (the on-line service was not working). They took me at my desired time the following morning. Greeted prom Easy to make an appointment via the phone (the on-line service was not working). They took me at my desired time the following morning. Greeted promptly upon arrival. Daniel Clark is always a pleasure to work with, and he had me setup up right away. Had a cup of coffee at the dealership, then walked a short distance to an outstanding breakfast. Upon return, my car was ready as promised. Quick and easy...out the door. More
by mkayo
Employees Worked With
Daniel Clark
January 28, 2016
Excellent People Atmosphere Quality of service and communication Wonderful coffee machine and beverages: FREE AND Daniel Clark Thank you Daniel Clark for People Atmosphere Quality of service and communication Wonderful coffee machine and beverages: FREE AND Daniel Clark Thank you Daniel Clark for your great workmanship, enthusiastic presence and overall caring?? More
by jeffriesassoc
Employees Worked With
Daniel Clark
January 28, 2016
Daniel Clark is awesome! I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my I couldn't be happier bringing my car in for servicing here at El Dorado Hills MBZ. I happened on another service writer the first time I brought my MBZ in and never again will I work with anyone else! More
by ATILLC1550
Employees Worked With
Daniel Clark
January 27, 2016
Fast and Best experience Zach Shiner my new friend/ salesmen who helped me get into my Mercedes. Zach was very helpful and no pressure. Love it! First time buyer. Zach Shiner my new friend/ salesmen who helped me get into my Mercedes. Zach was very helpful and no pressure. Love it! First time buyer. More
by DarianLim
Employees Worked With
Zach Shiner
March 07, 2014
Did not listen to anything I had to say, just get papers signed that day otherwise the special would be over that day, what special, I never got. and finance dept adding options , ext. warranty I didnt want signed that day otherwise the special would be over that day, what special, I never got. and finance dept adding options , ext. warranty I didnt want, just to tell me contract couldn't be changed, but did re-do contract and still didn't delete the options, which one of them was to put chrome wheels on, and I asked for the original I bought with car and they said thats what on the car they were just dipped, so looks like I pd. twice for the tires, and they were not done because 4 hrs after I dropped the car off, the tires were already on the car, so basically they just took them off another car, it was a nightmare from the start, too much B.S. You question them about something, they just pass it off to the next, thats not their dept. They alll try to cover for each other, but their all working hand in hand, how to work people to their benefit only. I was so rushed into this vehicle I knew nothing about, and now I hate the car because of the exp. I had with them. More
by meamia2
Employees Worked With
Zach Shriner
