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Mercedes-Benz of El Dorado Hills

El Dorado Hills, CA

4.2
2,204 Reviews

1000 Mercedes Ln

El Dorado Hills, CA

95762

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Showing 2,204 reviews

February 22, 2022

Always great service. Gayton is always great to work with both for buying and service. More

by vanceR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Feb 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

We're lucky to have Gayton and a great service team! Thank you for your business and for the great review~

February 21, 2022

Been with Mercedes for almost 30 yrs now. Don was our guy, now Matt. Big shoes to fill for Matt, but he's cool and helpful. He'll do well. Thanks More

by celsattaraya
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Feb 22, 2022 -

Mercedes-Benz of El Dorado Hills responded

Matt has done a great job filling those big shoes! We appreciate your business and we appreciate the great review~

February 21, 2022

I have always had great service support from Gayton De Rosa. I can trust him for good advice. More

by MARSHA.ASCHE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gayton DeRosa
Feb 22, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for taking the time to recognize Gayton with a 5 star review! We appreciate your business and Gayton will be happy to assist you again in the future~

February 18, 2022

The service guy is great but the technicians are lazy and don’t know what they are doing. They had our car for a week and half just to fix an oil leak and new brakes. By the way the oil leak was caused from More

by tarsarhrr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel Clark
Feb 23, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback. We're sorry to hear your experience was anything less than completely satisfactory. If you would like to discuss your concerns, please contact us at 916.567.5100.

February 17, 2022

Dan kept me updated on my car. He listened to my concerns about a wheel that has been slowly leaking for months. He had the wheel repaired and hopefully that fix's the problem comp More

by tiawanabrb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Feb 18, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review! Please let us know if anything comes up we can assist you with in the future~

February 16, 2022

Performed service that I did not request. Said they vacuumed air filter and changed oil filter - they did not. $850 dollars to change the oil and check some fluid levels. I am going to get ri More

by blossomjl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gayton DeRosa
Feb 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the input. It is always our goal that our customers are completely satisfied and we're sorry to hear that is not the case. If you would like to discuss your concerns, please contact us at 916.567.5100 and will be be happy to assist. We hope we have the opportunity in the future to earn your trust in Mercedes Benz of El Dorado Hills~

February 16, 2022

As I wrote earlier we have always had a good experience at this dealership and everyone in sales and service has been very helpful. More

by taibaawan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Feb 17, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the feedback!

February 13, 2022

Always happy to have service work done at EDHMB. Daniel is the best service writer! More

by mhaines618
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Clark
Feb 14, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for recognizing Daniel with a 5 star review!

February 11, 2022

I would highly recommend Mercedes Benz of El Dorado Hills as they are truly professional in every way. Matt was nothing short of miraculous regarding all my concerns, and in addition addressed them all and t More

by CAHMBERSUAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Coats
Feb 14, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the great review and for recommending Mercedes Benz of El Dorado Hills!

February 11, 2022

Very professional and friendly atmosphere. My mechanic was very knowledgeable and also very helpful and friendly More

by DMD2BE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tommy Koett
Feb 14, 2022 -

Mercedes-Benz of El Dorado Hills responded

Thank you for the 5 star review!

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