Mercedes-Benz of El Dorado Hills

My service rep Don Vandershoot is awesome! I had to have a defective windshield replaced and my blind spot assist was inoperative. Don tried to reset the computer and it functioned for 2 days a I had to have a defective windshield replaced and my blind spot assist was inoperative. Don tried to reset the computer and it functioned for 2 days after I got home (in Tahoe 100 miles away) It has failed again and I'm headed back down. This is not Dons fault. This vehicle has had issues. But Don always takes care of me. He sets me up with a loaner. He works to get me in and out quickly if possible. He greets me and my family warmly. He is family. This is my 4th ML because of Don. More

Professional and knowledgeable staff. Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that Don made me feel very comfortable and kept me informed throughout the day on the repairs required for my vehicle. He also sent me a text message that my car was ready. He was very helpful and extremely patient. I've taken my car in before. He is the best person I've had so far and will ask for him when I next bring in my vehicle. More

Worth the drive from Sacramento There is a closer MB maintenance facility to me, but I find it worth the drive to El Dorado Hills because of the fine attention and care my car and I There is a closer MB maintenance facility to me, but I find it worth the drive to El Dorado Hills because of the fine attention and care my car and I receive there. Don VanderShoot is fun to work with, keeps me informed and is aware that I am waiting. Although I Loved the old quiet room with big leather chairs and fireplace, the remodel is nice too. All in all, a tedious errand made much more than tolerable. More

Don Vanderschoot has Excellent Customer Service Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting Don and the rest of the crew always treats me as the best customer in in the world. Don will take his time to review the current work I am requesting on one of the three vehicles I have serviced there and explain to me in plain terms what to expect in time and cost. I am notified promptly via phone calls if there are any changes or possible delays, and I am always provided a loaner vehicle when needed. After 15 years of bouncing between Mercedes Benz on Howe (Worst Customer Service in town) and other local mechanics, we are so happy to have found Mercedes Benzes in El Dorado Hills. The superior customer service of the service department (because service is key is each MB) and helpful sales staff will keep us coming back! More

Love are new E350 Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. Beautiful location in El Dorado Hills, This is far the nicest dealer ship that we have be to. Very knowledgeable sale rep to work with. More

Mercedes Benz of El Dorado Hills This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work ha This dealership is surely in the top 2%. Service work is always spot on. The sales and support teams are superb. The timeliness of the service work has always been the very best. More

Tire Replacement on my 2013 GL450 I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent t I have never spent over two hours waiting for a tire change. I did contact the Service Dept. The week before as well schuedling for my appointent to have the tires replaced. I later found the tires that I had original ordered did not come in and they used another tire and put them on my car and was not told this until after they had been mounted. All other exprirement have been excellent prior to this More

Great service Don always gets it done on time and right.. If I need a car he has it if I need to change the date or time no problem . He is also very personable Don always gets it done on time and right.. If I need a car he has it if I need to change the date or time no problem . He is also very personable More