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Mercedes-Benz of El Dorado Hills
El Dorado Hills, CA
2,203 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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January 29, 2016
Excellent service As always, the service was done promptly and efficiently. All items were done, car was washed, new wipers placed. This was a routine service at 50,0 As always, the service was done promptly and efficiently. All items were done, car was washed, new wipers placed. This was a routine service at 50,000 miles. More
by jpschechter
Verified CustomerEmployees Worked With
Josh Whitgob, Daniel Clark
January 28, 2016
Dealt with in a very professional and fair manner I was given great service in the service dept and a good price on an extended warranty I have been coming to the dealer for years I was given great service in the service dept and a good price on an extended warranty I have been coming to the dealer for years More
by RMEISSNER
Employees Worked With
Pat Upright, Don Vanderschoot
January 28, 2016
Excellent experience. From the first time I spoke with Clark Courtney until my last contact, It was a very pleasant experience and I felt confident that everything would be From the first time I spoke with Clark Courtney until my last contact, It was a very pleasant experience and I felt confident that everything would be handled confidently and professionally It was one of the first times I felt comfortable in a used car transaction.. More
by pmwbmw241
Employees Worked With
Clark Courtney
January 28, 2016
Repair I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for servic I ordered a part for trunk repair. Part arrived as scheduled and was promptly installed. I enjoyed the complimentary coffee while I waited for service. More
by danvrf1
Employees Worked With
Clark Courtney
January 28, 2016
Outstanding as always Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically ba Don provided outstanding customer service, explained what service needed to occur and why. My vehicle service was completed timely and economically based on Don's recommendations and my car was returned to me after a much needed wash! More
by GEORGESEBEAGLES2
Employees Worked With
Don Vanderschoot
January 28, 2016
Brief visit for "A" service I'll consider getting my C250 serviced elsewhere and save some money. Service was prompt, the salesmen were polite. What we didn't like were the follo I'll consider getting my C250 serviced elsewhere and save some money. Service was prompt, the salesmen were polite. What we didn't like were the following: 1) Each time our vehicle receives a complimentary wash, it's done poorly and returns visibly dirty with road grime along the side runners, rear bumper and trunk. When we point this out, we're told to come back some time and ask for a free wash.. not dignifying. This even occurred when we Purchased the vehicle and they had applied what was to be an expensive coat of "CilaJet". The car washes aren't at all serious and leaves us wondering about the maintenance. 2) When we dropped off the car and I left with my wife and children to run some errands during maintenance, my wife pointed out the tech driving my car back to the garage... he was driving slowly across the parking lot entrance, head turned completely around backwards not watching where he was going, egregiously gawking at a very young girl crossing the street behind him. More
by merc250lux
Employees Worked With
Don Vanderschoot
January 28, 2016
spot on customer service I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model I was pleased to have my gas tank replaced at no cost to me, it only took one day and there were no charges because of a recall on my particular model. I was treated with respect and they were very efficient in getting the job done with a no nonsense attitude. I will be purchasing my next car from this dealer when I am ready. More
by GWENJARVIS
Employees Worked With
Don Vanderschoot
January 28, 2016
Thank you Gayton and the MB of EDH team. It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it It's not easy to have to return a car for warranty work. Sometimes it feels awkward returning a car multiple times for different items. Therefore, it makes me appreciate Gayton and his team even more. They are always upbeat and positive about greeting me, offering to take care of issues and ensuring transportation is available when needed. Sincerely, Bill More
by Bill W
Employees Worked With
Gayton DeRosa
January 28, 2016
I love Don!!!! It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constr It is all about the service with Don! He never says no, he never dismisses a crazy complaint as "crazy". He will tell me if Im wrong in a very constructive manner, and educates me about my car. Its nice, because i really want to know. The mechanic that took me for a test drive is just as wonderful and kind and again took the time to explain how things work. If you give me a different service technician, I would probably be disappointed because you cant duplicate Don. Im very very happy with my car and Don's service. More
by hockeynyiradi
Employees Worked With
Don Vanderschoot
January 28, 2016
Always a pleasure for good service My engine light came on, I was able to schedule an appointment immediately, and have the car checked and serviced all on the same day. My advisor wa My engine light came on, I was able to schedule an appointment immediately, and have the car checked and serviced all on the same day. My advisor was very punctual and my car was returned to me nice and clean. I highly recommend MBZ of El Dorado Hills. More
by JDKIWI2004
Employees Worked With
Gayton DeRosa
