Mercedes-Benz of El Dorado Hills

Top notch customer service! I manage a customer service team, so I am very critical of service standards. Zach exceeded my expectations by taking excellent care of me. He was gen I manage a customer service team, so I am very critical of service standards. Zach exceeded my expectations by taking excellent care of me. He was genuine and efficient through the whole process. I will certainly contact him for my next purchase and I highly recommend him to anyone with standards which are simply not met by typical salespeople. More

not sure the reliability when I asked for 3 issues to fix and fixed the major issue but the other 2 minor issues left without fix but always finding some minor issues when eve when I asked for 3 issues to fix and fixed the major issue but the other 2 minor issues left without fix but always finding some minor issues when ever took for checkup and increasing the bill.. Not sure whether reliable or not.. More

Pleasant Purchase of A New Mercedes-Benz Very knowledgeable, informative salesmen....... Everyone was pleasant and helpful without being too overwhelming. I didn't feel at all pressured to Very knowledgeable, informative salesmen....... Everyone was pleasant and helpful without being too overwhelming. I didn't feel at all pressured to buy before I was ready. Very fair trade-in on my car. Bob Michalek sold and delivered my new GLC300. He, also, went out of his way to help me. He also lives very close to me. Since I am new to Folsom, I am so happy to meet a nice new neighbor. More

Great Customer Service Last year was my first experience with El Dorado Hills Mercedes when we purchased our C300. Everyone there were the best I have ever dealt with when m Last year was my first experience with El Dorado Hills Mercedes when we purchased our C300. Everyone there were the best I have ever dealt with when making an auto purchase. Just had our first service and their service department is top-notch as well. Highly recommend this dealership. More

Our new car purchase This was our second MB purchase from this dealership and it was painless and a good experience that was easy to complete. Thank you all. James Link This was our second MB purchase from this dealership and it was painless and a good experience that was easy to complete. Thank you all. James Link More

Front end repair I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly. I have given this rating of excellence because I have complete confidence in Daniel Clark and his ability to see that my car is repaired properly. More

very happy I have never had a bad experience with the sales and service department Daniel Clark represents your brand very professionally and he is great to work I have never had a bad experience with the sales and service department Daniel Clark represents your brand very professionally and he is great to work with, because of my experiences I have recommended MBEDH to a number of people that were in the market to buy your luxury brand vehicle. More

Except for choice of available color, everything was great Excellent service, helped with several aspects of the car as I am a new owner , & certainly would deal with them again & recommend them to friends & f Excellent service, helped with several aspects of the car as I am a new owner , & certainly would deal with them again & recommend them to friends & family More

Wonderful!!!! My experience is always awesome! Daniel makes me feel like family. Service is one of the reasons I drive a Mercedes. I have never had any complaints.? My experience is always awesome! Daniel makes me feel like family. Service is one of the reasons I drive a Mercedes. I have never had any complaints.???? More

As always - very easy drop off and friendly. Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that Appointment was made and loaner car was ready when we got there. It is so convenient to have a car when our car is being serviced. Truth be told that is a big reason we are on our 3rd MBZ because of the excellent service that we receive. They checked and serviced car including finding a couple of items that needed attention and at no cost to us. More