Mercedes-Benz of El Dorado Hills

Prompt courteous helpful attentive concerned Easy to deal with This dealership is easy to access, near freeway deal with This dealership is easy to access, near freeway More

The drop-off and pickup process took a combined 10 minutes or less. Plus I had a pleasurable courtesy ride back to my home. minutes or less. Plus I had a pleasurable courtesy ride back to my home. More

First class service and diagnosis and communication of problems. Free loaner or pick up and delivery. Daniel was great. problems. Free loaner or pick up and delivery. Daniel was great. More

Once I got an appointment, the service is great. However, getting an appointment is not easy. No one seems to answer the phone, nor return phone calls. Making the appointment online is no easier, However, getting an appointment is not easy. No one seems to answer the phone, nor return phone calls. Making the appointment online is no easier, which I finally had to do. But my appointment wasn’t confirmed for over a week and so I didn’t know if I had an appointment or not. The service people were great, but communication needs to be better. More

Awesome! David was great! He was very informative. They were on time to pick me up to get the car. I appreciated the time you spent keeping me up to speed a David was great! He was very informative. They were on time to pick me up to get the car. I appreciated the time you spent keeping me up to speed and talking to me about my warranty. Great customer perspective More

Daniel Clark is the best … very professional but personable at the same time. Always attentive to our needs ! personable at the same time. Always attentive to our needs ! More

Customer's last service was lacking in help and support. Car was in dealership for 3+ days and we were only contacted once. Had to phone dealership multiple times to get status of car. support. Car was in dealership for 3+ days and we were only contacted once. Had to phone dealership multiple times to get status of car. More

Fast and prompt. Excellent communication via text. Helpful staff and nice modern facilities. I do highly recommend David Kaplan and crew. Excellent communication via text. Helpful staff and nice modern facilities. I do highly recommend David Kaplan and crew. More

My daughter had a flat late a night and was towed to the dealership, the next morning Matt from service called me to say they received it. When I told him I was going to pick it up and I would put the spare dealership, the next morning Matt from service called me to say they received it. When I told him I was going to pick it up and I would put the spare on myself he said ok no problem. When I got there he has one of his techs do it all for me and was so very nice and helpful! Great experience! More

The actual servicing of my vehicle was fine and they washed the outside of the car. But....the inside is another matter. They hadn't washed the windows on the inside. I returned the vehicle back and washed the outside of the car. But....the inside is another matter. They hadn't washed the windows on the inside. I returned the vehicle back and my Asst. Service Manager, Danial, who cleaned the inside of the windshield himself using the needed cleaner and towels kept at the service island. With the window cleaning items being available at the service island indicates to me that the detail department is not paying attention to their job like they should. It makes me wonder if the attention to detail might be lacking elsewhere. More