Mercedes-Benz of El Dorado Hills

Very cordial. Quick responses to texts or calls. Very nice people. Fixed what I needed repaired and had a rental car for me. Quick responses to texts or calls. Very nice people. Fixed what I needed repaired and had a rental car for me. More

David K has been my main service advisor and is always phenomenal when it comes to taking care of his customers. I always feel I'm being heard and David ensures my concerns/service needs are always addre phenomenal when it comes to taking care of his customers. I always feel I'm being heard and David ensures my concerns/service needs are always addressed. His customer service is top notch. More

Overall good service, but this time it took over 1 hr. just to check me in. A lot of inconvenient waiting just to check me in. A lot of inconvenient waiting More

The customer is always the focus of their commitment. The associates keep you apprised of service. The associates keep you apprised of service. More

Daniel, Jason and the whole team in El Dorado Hills are the Best in the Biz! The quality of work, efficiency and communication is all top notch! Thank you! the Best in the Biz! The quality of work, efficiency and communication is all top notch! Thank you! More

Fully pleased with our service received. Daniel does a good job of taking care of us. Daniel does a good job of taking care of us. More

Top notch service center and personnel are friendly and courteous. Car done promptly and even a car wash courteous. Car done promptly and even a car wash More

I have been a customer at many of the Mercedes Service Centers. I must say that Mercedes-Benz Of El Dorado Hills is the best of the best. They are conscientious and seem to really care about the customer. Centers. I must say that Mercedes-Benz Of El Dorado Hills is the best of the best. They are conscientious and seem to really care about the customer. They take very good care of this customer! More

I have used Mercedes Benz of El Dorado Hills to service my Mercedes since 1999, and they have done an excellent job with my 1999 C 230 that now has 197,000 miles on it. And I'm off to a great start with my my Mercedes since 1999, and they have done an excellent job with my 1999 C 230 that now has 197,000 miles on it. And I'm off to a great start with my recently purchased 2019 C 300. Good sales crew, good service crew. More

Normally service if fabulous and my service advisor, Daniel Clarke, is beyond fabulous. However, he was off when I picked up my car Monday. The usual porter, Scotty, wasn’t there either. His replacement Daniel Clarke, is beyond fabulous. However, he was off when I picked up my car Monday. The usual porter, Scotty, wasn’t there either. His replacement, Bert, couldn’t find my car! Then he told me I’d have to wait over an hour to get my car washed! I realize I’m being very picky but for $8300 in repairs, being a customer for 20 years and buying three cars from Mercedes of El Dorado Hills, I expect better service. More