Mercedes-Benz of El Dorado Hills

This dealership sold us a used 2020 Mercedes Benz E350 with major engine defects which they probably detected during the multi points diagnostic test they did prior to putting it for sell and opted to con with major engine defects which they probably detected during the multi points diagnostic test they did prior to putting it for sell and opted to conceal it without fixing it or didn’t do a more thorough inspection. We were assured by the Salesman Mr. Khan that as a major dealer accredited by Mercedes Benz USA, all used cars placed for sale must pass through comprehensive inspections. My daughter went to this dealership and concluded the transaction just last May 2024. She came back on holidays within less than 2 months of buying it with a complaint that the car doesn’t move smoothly like our other 2 Mercedes Benz in our possession. I drove it and confirmed same observation. A routine basic servicing was done to change the spark plugs so she could drive it back to her school. The vehicle sometimes jerks and stalls. Vehicle was taken back to the same dealership service centre where she bought it and the diagnostic report showed that one of the engine cylinder head is misfiring and needed to be replaced at a whopping cost of $9,480.00. Such major engine defect won’t have developed within a short period of using it after buying the vehicle. It is believed that the dealership knew and deliberately avoided repairing it and sold it to my daughter. All efforts to get them take full responsibility of it failed. My daughter was treated very shabbily and kept unattended for about an hour at the Dealership when she came to sought their taking care of it. She was literally shoved out of the dealership by the same person who was extremely very customer friendly and responsive when he was luring or begging her to buy the car. The salesman after keeping her waiting for an hour, sarcastically gave her a handwritten note with the name of their lawyer and phone number to contact if she has any complaint. We feel scammed and unfairly treated by a supposed major Mercedes Benz dealership. Please keep away from away from this Mercedes Benz dealership especially for used vehicles. Their honesty and consistent good customer service is seriously in doubt based on our experience. I wish we did a research of their customer reviews and also came with a vehicle handheld diagnostic device to double check the condition of that vehicle before buying it. Such major car engine problems would have started long before it was sold and ought to have been flagged or shown with a good engine diagnostic device. More

STAY AWAY FROM THOSE SCAMMERS! !! Bought a car in February, paid cash, and it's 5 month after the sale I have no title and no registration (temporary registration expired 2 month ag !! Bought a car in February, paid cash, and it's 5 month after the sale I have no title and no registration (temporary registration expired 2 month ago). I have called them many time only to hear I will get it soon! I needed to hire a lawyer and complain to Attorney General of California. Is this what you want to experience when buying a car from Authorized Mercedes Dealer? Please stay away from them! More

It took over 4 months to get registration which expired. 2 months after I purchased the vehicle, I started to try and make contact through multiple sources and I was ignored. Epic failure of customer servic 2 months after I purchased the vehicle, I started to try and make contact through multiple sources and I was ignored. Epic failure of customer service. Michael, the General Manager was ZERO help and lied to me. More

Terrible service at a car sale - upsell and hide attitude, ordered item in the parts department and instead of 4 days promised still awaiting delivery after 3 weeks already, missing parts in the car attitude, ordered item in the parts department and instead of 4 days promised still awaiting delivery after 3 weeks already, missing parts in the car. GM sent a long message saying how great they are and everything will be fixed, in reality one thing got fixed and he got quiet after that. DO NOT RECOMMEND More

I was trying to buy a car from out of state, Jason Yurgelevic tried hard to get the deal done but the vehicle sold before we could get it finalized. I’d recommend him very much. Yurgelevic tried hard to get the deal done but the vehicle sold before we could get it finalized. I’d recommend him very much. More

Ordered a 2024 Mercedes GLC 300 from out of state on 11/11/23 with cash down payments of $4,146 & $5,000 respectfully. Made numerous calls asking for something on paper tying the $9,146 to the vehicle b 11/11/23 with cash down payments of $4,146 & $5,000 respectfully. Made numerous calls asking for something on paper tying the $9,146 to the vehicle being ordered they completely ignored us. Then the vehicle arrives a month later and we finally get to see what were paying for in total, after my constant insistence in wanting copy of lease agreement. In those figures was the first month payment which I assumed was for 1st month after getting the vehicle, then I discover later that payment was for month we never had possession of the vehicle. Worst dealership I have ever done business with in 50 plus years in customer service, all they seem to be interested is in closing the deal. This could have been resolved very easily with their finance people being more transparent with their customers. More

The sales People we worked with were nice. However they tried to through in worthless exterior and interior coating for $1400, that's a lot of money for a coat of wax. Don't fall for that xx. However they tried to through in worthless exterior and interior coating for $1400, that's a lot of money for a coat of wax. Don't fall for that xx. I paid nothing for it. They also tried to add on VIN Etching xx. Again I refused to pay of this. This was all really annoying since I had been clear from the beginning I wanted al costs upfront. They have been good a taking care of a few items that were not right after the fact. However it has been 3 months since I got the car and they still have not transferred title! I had to waste an afternoon to go back and get it re-smogged since they went over the 90 day limit. Still overall an OK experience, but they really should drop the xx on the coating and Phantom footprint, it really cheapens the experience. More

I purchased a vehicle from them, the finance office said they would email me the contract and here it is a week later and no contract. They won't return or pick up my calls. Terrible experience. they would email me the contract and here it is a week later and no contract. They won't return or pick up my calls. Terrible experience. More

Our experience with David Kaplan was very good! He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Tha He was in constant contact with me throughout the day while he was serving our Mercedes Benz. We will continue to use him for all our services. Thank you More

I recently had an amazing experience at El Dorado Hills Mercedes, I was greeted by Charlesetta Peoples and received 5-star service throughout the entire process. Miss Peoples went out of her way to f Hills Mercedes, I was greeted by Charlesetta Peoples and received 5-star service throughout the entire process. Miss Peoples went out of her way to find the right CPO GLS450 for my family, While I was guarded in the beginning Miss Peoples helped to make the whole experience enjoyable and on top of everything, we got a good deal. Managers Chad Wessling and Dereck Upright closed the deal in less than an hour, it was a seamless process. Devin Lewis our service consultant finished up with completing a beautiful ceramic coating and sealant. We could not be more pleased, and the car looks new. James in the parts department made sure we were comfortable while they brought the car around. Our thanks to Miss Peoples and the staff at El Dorado Hills Mercedes! This was a great day. More