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Mercedes-Benz of El Cajon

El Cajon, CA

4.9
196 Reviews

1111 Wagner Drive

El Cajon, CA

92020

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Showing 196 reviews

April 05, 2024

I had a horrible experience at the dealership, left me feeling frustrated, misled and disrespected. The sales manager, Lisa, sold a car that was promised to me to another customer, for a higher profit. Th More

by Max
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lisa
Apr 05, 2024 -

Mercedes-Benz of El Cajon responded

Max, We're very disappointed to read this and see we were unable to get you into this vehicle. Unfortunately, California law does not allow us to hold a used car and it is on a first come, first served basis. A member of our management team will be reaching out to you shortly to discuss this further. We look forward to speaking with you. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

April 02, 2024

Yousif is the best service advisor I’ve had out of all dealerships I’ve ever gone to, helps and schedules me with any issues I encounter with ease. More

by Muhajer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yousif , Saif
Apr 03, 2024 -

Mercedes-Benz of El Cajon responded

Hi Muhajer, thank you for your kind words about Yousif! We're thrilled to hear that he provided you with top-notch service and made your experience easy and efficient. We appreciate your feedback and look forward to assisting you with any future needs you may have. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 30, 2024

Excellent customer service and workmanship! Thank you! We’ll be back for our service needs! More

by AB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh and Brian
Apr 01, 2024 -

Mercedes-Benz of El Cajon responded

AB, thank you for your kind words! We are thrilled to hear that you had such a positive experience with our team. We look forward to serving you again in the future for all your service needs. If you have any questions or concerns, feel free to reach out to us. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 24, 2024

Zaid was a joy to work with. He got everything done to make me happy with the whole experience. Very efficient and professional! Also, Brandon in service went above and beyond More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaid, Brandon
Mar 25, 2024 -

Mercedes-Benz of El Cajon responded

Hi Joe, thank you so much for your kind words and for choosing us! We are thrilled to hear that Zaid and Brandon provided you with top-notch service. We look forward to serving you again in the future. Thank you for your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 21, 2024

Our interactions with the sales department were highly satisfactory, particularly due to the professional conduct of our sales specialist, Daniel Romero. Mr. Romero demonstrated commendable dedication by More

by Maryamikha09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Romero
Mar 22, 2024 -

Mercedes-Benz of El Cajon responded

Maryamikha09, we are thrilled to hear about your positive experience with Daniel. Providing exceptional service and meeting your requirements are top priorities for us. Thank you for choosing us and we look forward to serving you again in the future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 11, 2024

Zaid and Joey of Mercedes Benz of El Cajon gave us Awesome Customer Experience. What we like the most was they did not judge a book by it's cover and that means a lot. I know dealerships that have l More

by TeeTee
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Zaid and Joey
Mar 13, 2024 -

Mercedes-Benz of El Cajon responded

Hi TeeTee, thank you for sharing your experience at Mercedes Benz of El Cajon! We're thrilled to hear that Zaid and Joey provided you with an awesome customer experience. We strive to create a welcoming environment for all our customers. We appreciate your recommendation and hope to see you again soon! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

March 02, 2024

Great customer service from Cesar, transparent and trustworthy with price and service needed. Definitely the best MB dealership in the area! More

by PB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Flores
Mar 05, 2024 -

Mercedes-Benz of El Cajon responded

PB, thank you for your kind words about Cesar and our dealership! We strive to provide top-notch service and transparency to all our customers. We're thrilled to hear that you had a positive experience with us. Looking forward to serving you again in the future! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

February 03, 2024

MBEC staff is always very helpful and kind. I trust the quality of their work. More

by Theresa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Franco
Feb 05, 2024 -

Mercedes-Benz of El Cajon responded

Hi Theresa, thank you so much for your kind words! We pride ourselves on providing helpful and quality service. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your support! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

February 01, 2024

I had a great experience at Mercedes-Benz of El Cajon! Sam helped me pick the best car for my wife! I got a great deal and I am super happy More

by Mike
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam
Feb 02, 2024 -

Mercedes-Benz of El Cajon responded

Hi Mike! Thank you so much for your kind words and for choosing Mercedes-Benz of El Cajon. We're thrilled to hear that Sam provided you with excellent service and helped you find the perfect car for your wife. We're always here to ensure your satisfaction. Enjoy your new car! Regards, Valerie Romero Dealer Principal Customercare@mbec.com

January 30, 2024

Great customer service quick and painless process. Will be buying from them again real soon. More

by Gohollywoodmedia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ansam
Feb 01, 2024 -

Mercedes-Benz of El Cajon responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our customer service. We look forward to serving you again in the near future. Regards, Valerie Romero Dealer Principal Customercare@mbec.com