Mercedes-Benz of El Cajon

Dishonest I bought a new car here and from the beginning have had negative experiences. When I first received the car it still had tape on the paint surfaces. I bought a new car here and from the beginning have had negative experiences. When I first received the car it still had tape on the paint surfaces. It was not inspected properly and was sold to me with a defective paint job. A year later I still have not been able to resolve this issue satisfactory. They damaged my car and of course deny damaging it. They overcharged me by over 100% on some accessories. Trying to resolve issues with Dan Collins, GM and Ernie Serrano the service and parts manager is an effort in futility. Best just to avoid this place. More

Sam is the best! Just signed my 2nd lease through MBEC with Sam and he is always the best! So helpful and attentive! Sam was able to find me the perfect GLC that inclu Just signed my 2nd lease through MBEC with Sam and he is always the best! So helpful and attentive! Sam was able to find me the perfect GLC that included all the must have features I was looking for! I'll never get a car through anyone else. More

Bee 9 My service was awesome from the moment I drove into the service bay. They were very helpful to unload my SUV and assist me with loading the rental so My service was awesome from the moment I drove into the service bay. They were very helpful to unload my SUV and assist me with loading the rental so that I could get to work. More

Did what they said. “period” Made a verbal deal over the phone with Mikey V. (Sales manager) And had an awesome salesman (Patrick Martin) finish the deal with the utmost respect a Made a verbal deal over the phone with Mikey V. (Sales manager) And had an awesome salesman (Patrick Martin) finish the deal with the utmost respect and care. Mercedes of El Cajon did what they said. “Period.” Patrick is my forever MBZ GUY. Nothing else needs to be said Thanks More

Customer Service- Adviser Franco Salazar From start to finish this was an absolutely seamless process. I dealt with the service advisor Franco Salazar who was incredibly knowledgeable, helpfu From start to finish this was an absolutely seamless process. I dealt with the service advisor Franco Salazar who was incredibly knowledgeable, helpful, and friendly to say the least. I expressed to Franco that I was short on time and he was able to prioritize my service quote and accommodate accordingly. In addition, the shuttle driver who helped me was an incredibly friendly and knowledgable employee as well although I cant quite remember his name. Its the small things that make the difference and this team made it seem like a white glove concierge service. I highly recommend using MB El Cajon. More

Great customer service I love the atmosphere and people that work there. Every time I get my vehicle serviced I get a smile and a clean car. Thank you!!!! I love the atmosphere and people that work there. Every time I get my vehicle serviced I get a smile and a clean car. Thank you!!!! More

Customer Service was excellent After many years with BMW, we finally did the move to Mercedes-Benz. We leased our GLC350E. Easy process, quick to give us great value and friendly e After many years with BMW, we finally did the move to Mercedes-Benz. We leased our GLC350E. Easy process, quick to give us great value and friendly experience. Management engaged with us making us feel very comfortable. Amazing new building. Loved it! More

My first experience with this dealer and it was great I had an airbag recall on my Sprinter based RV and had called another dealer previously to schedule. The parts were not available at the time but I re I had an airbag recall on my Sprinter based RV and had called another dealer previously to schedule. The parts were not available at the time but I received no call back after months. So I tried MB of El Cajon. I was aware they had built a new service center and might now be able to handle my larger vehicle. Not only could they handle it, but they offered to do the work at my home. Rarely do we get to see technicians work on our vehicles. Chris was impressive. He had every tool he needed in hand and had both airbags changed out in well under an hour. I look forward to coming in for other service as they are closer to me than the other dealer. More

Great service experience, as always I am a returning customer at MB-EC, and for this and all previous service visits, the experience has been nothing but wonderful. I have got both - whi I am a returning customer at MB-EC, and for this and all previous service visits, the experience has been nothing but wonderful. I have got both - while you wait and drop off services performed and during the wait, the car was ready in time, for drop off, the car has always been ready on schedule and their text updates service is really good, I get to know the updates in real time and then can plan accordingly. Cesar and Gorge are very professional and cooperative. This is my go to location for service needs. Follow up by the manager is icing on the cake, gives you an opportunity to share your feedback, mine has been positive, as for the great visit experiences! Kudos to the MBEC team! More

Excellent customer service Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was i Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was in my “secure community” parking garage. After being in a holding pattern with insurance, window glass shops, and Mercedes San Diego for 5 hours and making no progress whatsoever I called Mercedes El Cajon to get a simple question (I had been on hold with Mercedes San Diego for nearly 45 minutes to get the same question answered). The phone rang twice twice and was answered by a gentleman named Christian. I asked him my question and explained the situation. He got me scheduled to come into the service department within 20 minutes to get everything fixed. They allowed me to use a rental car while service advisor Jonathan patiently went back and forth with my insurance to get the damage covered. When I went back to pick up my car they completed a complimentary full detail of it. Mercedes Benz El Cajon will be my new dealership as they far exceeded any expectations I had. Thank you! More