Mercedes-Benz of El Cajon

My first experience with this dealer and it was great I had an airbag recall on my Sprinter based RV and had called another dealer previously to schedule. The parts were not available at the time but I re I had an airbag recall on my Sprinter based RV and had called another dealer previously to schedule. The parts were not available at the time but I received no call back after months. So I tried MB of El Cajon. I was aware they had built a new service center and might now be able to handle my larger vehicle. Not only could they handle it, but they offered to do the work at my home. Rarely do we get to see technicians work on our vehicles. Chris was impressive. He had every tool he needed in hand and had both airbags changed out in well under an hour. I look forward to coming in for other service as they are closer to me than the other dealer. More

Great service experience, as always I am a returning customer at MB-EC, and for this and all previous service visits, the experience has been nothing but wonderful. I have got both - whi I am a returning customer at MB-EC, and for this and all previous service visits, the experience has been nothing but wonderful. I have got both - while you wait and drop off services performed and during the wait, the car was ready in time, for drop off, the car has always been ready on schedule and their text updates service is really good, I get to know the updates in real time and then can plan accordingly. Cesar and Gorge are very professional and cooperative. This is my go to location for service needs. Follow up by the manager is icing on the cake, gives you an opportunity to share your feedback, mine has been positive, as for the great visit experiences! Kudos to the MBEC team! More

Excellent customer service Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was i Mercedes Benz El Cajon service department far exceeded my expectations. I arrived hone from vacation to my car window being smashed out while it was in my “secure community” parking garage. After being in a holding pattern with insurance, window glass shops, and Mercedes San Diego for 5 hours and making no progress whatsoever I called Mercedes El Cajon to get a simple question (I had been on hold with Mercedes San Diego for nearly 45 minutes to get the same question answered). The phone rang twice twice and was answered by a gentleman named Christian. I asked him my question and explained the situation. He got me scheduled to come into the service department within 20 minutes to get everything fixed. They allowed me to use a rental car while service advisor Jonathan patiently went back and forth with my insurance to get the damage covered. When I went back to pick up my car they completed a complimentary full detail of it. Mercedes Benz El Cajon will be my new dealership as they far exceeded any expectations I had. Thank you! More

Exceeded Expectations!! From the first time I just walked in to check out their shop, then purchase an exceptional AMG, services, this team from bottom to top have been AWESO From the first time I just walked in to check out their shop, then purchase an exceptional AMG, services, this team from bottom to top have been AWESOME.. More

I don't like it I don't like the Mercedes Benz dealer because I leave my car for service and car already there 2 weeks And nobody told me what happened I don't like the Mercedes Benz dealer because I leave my car for service and car already there 2 weeks And nobody told me what happened More

Beautiful Vehicles+Facility+People = Beautiful Experience! Just a quick shout to the people of MBEC who make my ownership and service experience pleasant! Special thanks to the service and parts departments fo Just a quick shout to the people of MBEC who make my ownership and service experience pleasant! Special thanks to the service and parts departments for their research of Apple Airplay for my GLC. More

Honest and Friendly Just want to thank the team at Mercedes El Cajon for hooking me up with my dream GLE! Rob, and pillar helped me pick out the car I wanted. I told them Just want to thank the team at Mercedes El Cajon for hooking me up with my dream GLE! Rob, and pillar helped me pick out the car I wanted. I told them the options and colors I wanted and they were able to track the car down and have the car for me at the dealership the next morning (I care in at 7 pm the night prior so this was very impressive). I love my car and I got it for an amazing price. Not only is my sales experience great but I come in often because they wash my car for free and everyone is so friendly and greets buy by name! Makes you really feel appreciated, love the fact that it’s a family business! More

Classy I just want to say “thank you “ to everyone from Mercedes of El Cajon for making buying my first Mercedes’s so so easy!!! Ive always been terrified of I just want to say “thank you “ to everyone from Mercedes of El Cajon for making buying my first Mercedes’s so so easy!!! Ive always been terrified of dealerships and from the moment I stepped in the door of one of the most beautiful dealerships I’ve ever been in I felt extremely taken care of. More

Fantastic experience Started at Mercedes Benz of San Diego. Figured they'd be best as a Penske dealership. I.was.mistaken. They ignored me when I showed up, when I asked a Started at Mercedes Benz of San Diego. Figured they'd be best as a Penske dealership. I.was.mistaken. They ignored me when I showed up, when I asked a salesman for help, he said he was busy. So I tried MB El Cajon, they greeted me with a smile right when I walked in the door. The vibe was positive, and store is awesome, so impressed for El Cajon! I bought a GLE from them and it was a breeze every step of the way. Thanks to Bryce and Rob for making this so easy, Mercedes El Cajon is the place to go! More

Omission of facts After a long wait I had finally settled on a deal with them. In the moment of signing papers the finance director rushed through the paperwork and did After a long wait I had finally settled on a deal with them. In the moment of signing papers the finance director rushed through the paperwork and did not say that I had to pay 2k of downpayment with them. She said you deal that with your bank. So I did as I was told, after a week of having my new car she calls and threatens that I owe 2k after I had told her that I gave that money to my bank and 2 checks were made that totaled the total cost of the car. After her and the manager threatened to send me to collections and gave me the ultimatum to pay or return the car, I returned the car and canceled the contract. Throughout all this, the finance director was very unprofessional and rude, perhaps because I was young and buying a Mercedes she didn’t think I could afford. I am very unsatified with the classism and rudeness I received at this dealership from these people. More