Mercedes-Benz of El Cajon

Bad service department. So I have had 2 issues with this dealer so far. I decided to ignore the first one for review but with this second one I will not. First the car is a So I have had 2 issues with this dealer so far. I decided to ignore the first one for review but with this second one I will not. First the car is a brand new E400 convertible bought from their dealer. The rear view camera did not work which I told the dealer about 2 weeks after buying the car but I guess they don't log just a call they only log the problem when you bring the car in, and when I took it in I was told by the technician that the camera is not working because the car was in an accident. When I insisted the car has not been in an accident, that I bought the car from them new and the only way the car has been in an accident is if they sold me a new car that has had damage to it already. The guy calls me back and says don't worry about it we will fix it under warranty. which they did and it still does not work sometime. Today I had a flat tire, I go to discount tire and they tell me the wheel nut lock is missing and the only people who have worked on this car before is this dealer who have changed a wheel for me after hitting a bump. bottom line, they lost the nut lock and they want me to bring the car from La Jolla to El cajon so they can find out which lock it needs. According to the service manger they have 60 and they have to go through each one to find the right one, c'mon it's 2020 you mean you can't find the lock by VIN number? Seems too primitive to me, get with the program Mercedes. The best part the employees refuse to give you any owner email to complain. More

Service Rep Daniel is the best! I've dealt with Daniel for many years now. I was happy to see he is now a service rep. You can't get better service than with Daniel. He knows the car I've dealt with Daniel for many years now. I was happy to see he is now a service rep. You can't get better service than with Daniel. He knows the cars, knowledgeable about how things work, pays attention to details and does what he says he will do. He consistently goes the extra mile. More

Service Dept Always attentive to issues, as well as getting them resolved in a timely manner and providing updates while car is at the dealership. I definitely rec Always attentive to issues, as well as getting them resolved in a timely manner and providing updates while car is at the dealership. I definitely recommend Mercedes-Benz of El Cajon for your next purchase or service ! More

Dishonest I bought a new car here and from the beginning have had negative experiences. When I first received the car it still had tape on the paint surfaces. I bought a new car here and from the beginning have had negative experiences. When I first received the car it still had tape on the paint surfaces. It was not inspected properly and was sold to me with a defective paint job. A year later I still have not been able to resolve this issue satisfactory. They damaged my car and of course deny damaging it. They overcharged me by over 100% on some accessories. Trying to resolve issues with Dan Collins, GM and Ernie Serrano the service and parts manager is an effort in futility. Best just to avoid this place. More

Sam is the best! Just signed my 2nd lease through MBEC with Sam and he is always the best! So helpful and attentive! Sam was able to find me the perfect GLC that inclu Just signed my 2nd lease through MBEC with Sam and he is always the best! So helpful and attentive! Sam was able to find me the perfect GLC that included all the must have features I was looking for! I'll never get a car through anyone else. More

Bee 9 My service was awesome from the moment I drove into the service bay. They were very helpful to unload my SUV and assist me with loading the rental so My service was awesome from the moment I drove into the service bay. They were very helpful to unload my SUV and assist me with loading the rental so that I could get to work. More

Did what they said. “period” Made a verbal deal over the phone with Mikey V. (Sales manager) And had an awesome salesman (Patrick Martin) finish the deal with the utmost respect a Made a verbal deal over the phone with Mikey V. (Sales manager) And had an awesome salesman (Patrick Martin) finish the deal with the utmost respect and care. Mercedes of El Cajon did what they said. “Period.” Patrick is my forever MBZ GUY. Nothing else needs to be said Thanks More

Customer Service- Adviser Franco Salazar From start to finish this was an absolutely seamless process. I dealt with the service advisor Franco Salazar who was incredibly knowledgeable, helpfu From start to finish this was an absolutely seamless process. I dealt with the service advisor Franco Salazar who was incredibly knowledgeable, helpful, and friendly to say the least. I expressed to Franco that I was short on time and he was able to prioritize my service quote and accommodate accordingly. In addition, the shuttle driver who helped me was an incredibly friendly and knowledgable employee as well although I cant quite remember his name. Its the small things that make the difference and this team made it seem like a white glove concierge service. I highly recommend using MB El Cajon. More

Great customer service I love the atmosphere and people that work there. Every time I get my vehicle serviced I get a smile and a clean car. Thank you!!!! I love the atmosphere and people that work there. Every time I get my vehicle serviced I get a smile and a clean car. Thank you!!!! More

Customer Service was excellent After many years with BMW, we finally did the move to Mercedes-Benz. We leased our GLC350E. Easy process, quick to give us great value and friendly e After many years with BMW, we finally did the move to Mercedes-Benz. We leased our GLC350E. Easy process, quick to give us great value and friendly experience. Management engaged with us making us feel very comfortable. Amazing new building. Loved it! More