Mercedes-Benz of El Cajon

I have been impressed with the service of this dealership. From the appointment setting, follow-up, the service advisor (Cesar Flores), and the cleanliness of the area. I had 3 worked done (E350-1 dealership. From the appointment setting, follow-up, the service advisor (Cesar Flores), and the cleanliness of the area. I had 3 worked done (E350-1 and GLK-2) so far and I can only " Outstanding Service" Mercedes Benz of El Cajon! Thank You.... More

Got what I asked for. Mr. Toma was, not only a pleasure to do business with, but “went to bat” for me. The whole process was easy thereafter to do business with, but “went to bat” for me. The whole process was easy thereafter More

Express courteous value for money service. MB ELC has lifted the bar if customer service. No other brand even luxury brand comes close this store, it’s staff and management. Always a pleasure to visit an lifted the bar if customer service. No other brand even luxury brand comes close this store, it’s staff and management. Always a pleasure to visit and get your wheels tuned. More

Best car purchase experience i ever had. I knew what I wanted and Daniel Garcia made it happen without any stress. And the service department treated me well when I brought my car back to correct some cos wanted and Daniel Garcia made it happen without any stress. And the service department treated me well when I brought my car back to correct some cosmetic issues. I would recommend this dealership to anyone looking to purchase a Mercedes-Benz. Thank you all for making my purchase so enjoyable! More

Mercedes-Benz of El Cajon provides great service work combined with excellent customer service. After a less than satisfactory service experience at the dealer where I purchased my car I switched to MBE combined with excellent customer service. After a less than satisfactory service experience at the dealer where I purchased my car I switched to MBEC even though the other dealer is much closer to me—it’s definitely worth driving a few more miles to get quality service work and be assisted by knowledgeable and friendly employees. More

KC was great in helping me find the exact New car I was looking for, my 2020 Red GLC. He was very thoroug. Due to my COVID concerns he even delivered my new. car to my home. looking for, my 2020 Red GLC. He was very thoroug. Due to my COVID concerns he even delivered my new. car to my home. More

I had tried other dealership and must say Cesar Flores was by far the best service advisor. He was not only extremely professional but very knowledgeable. He didn't try to upsale me or give me false infor was by far the best service advisor. He was not only extremely professional but very knowledgeable. He didn't try to upsale me or give me false information. Ive had other dealers were I had to be the one to follow up with the advisors and constantly remind them of my request etc. But Cesar answered all my questions and concerns right away. He was on it! He was available to answer all my many questions and always cheerful. I would highly recommend Mercedes Benz of El Cajon and ask for Cesar Flores! 😊 Happy customer. More

Bad service department. So I have had 2 issues with this dealer so far. I decided to ignore the first one for review but with this second one I will not. First the car is a So I have had 2 issues with this dealer so far. I decided to ignore the first one for review but with this second one I will not. First the car is a brand new E400 convertible bought from their dealer. The rear view camera did not work which I told the dealer about 2 weeks after buying the car but I guess they don't log just a call they only log the problem when you bring the car in, and when I took it in I was told by the technician that the camera is not working because the car was in an accident. When I insisted the car has not been in an accident, that I bought the car from them new and the only way the car has been in an accident is if they sold me a new car that has had damage to it already. The guy calls me back and says don't worry about it we will fix it under warranty. which they did and it still does not work sometime. Today I had a flat tire, I go to discount tire and they tell me the wheel nut lock is missing and the only people who have worked on this car before is this dealer who have changed a wheel for me after hitting a bump. bottom line, they lost the nut lock and they want me to bring the car from La Jolla to El cajon so they can find out which lock it needs. According to the service manger they have 60 and they have to go through each one to find the right one, c'mon it's 2020 you mean you can't find the lock by VIN number? Seems too primitive to me, get with the program Mercedes. The best part the employees refuse to give you any owner email to complain. More

Service Rep Daniel is the best! I've dealt with Daniel for many years now. I was happy to see he is now a service rep. You can't get better service than with Daniel. He knows the car I've dealt with Daniel for many years now. I was happy to see he is now a service rep. You can't get better service than with Daniel. He knows the cars, knowledgeable about how things work, pays attention to details and does what he says he will do. He consistently goes the extra mile. More

Service Dept Always attentive to issues, as well as getting them resolved in a timely manner and providing updates while car is at the dealership. I definitely rec Always attentive to issues, as well as getting them resolved in a timely manner and providing updates while car is at the dealership. I definitely recommend Mercedes-Benz of El Cajon for your next purchase or service ! More