Ray Catena Motor Car Corp - Service Center

Amazing service Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 ser Tom Cola told us he'd handle everything after we purchased our GL 450 over a year ago and he has gone beyond delivering on that promise. For our 2 service visits, he had a car delivered to our home for a loaner and our car was quickly returned upon completion making for a seamless event. We could not be more pleased with our Ray Catena Mercedes Edison experience and Tom Cola in particular. More

Overcharged after5 Business Days of Waiting for Service I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being p I own a 2008 ML350 and took it in for service on a Wednesday morning. My initial complaint is that they did not have my car in their system as being purchased at Ray Catena Mercedes, which is was. This was a headache on its own as I wasn't able to have a loaner vehicle unless I could prove that my vehicle was purchased there. After going back and forth, I was finally put into their system and granted a loaner. As mentioned, I dropped the vehicle off on a Wednesday and had to contact the service center on Friday to get an update. MY CAR WAS NEVER EVEN LOOKED AT. It sat there for days untouched. I was told that they would have an estimate for me on Saturday morning, which never happened. I finally received an estimate on Tuesday morning when I reached out to contact them yet again. Unbelievable. I declined all of their recommended services but had agreed to pay for Service A and a windshield wiper fluid fix when the car was dropped off. Unfortunately, my car needed Service B, but I was never notified of this either. I was charged $450 for the most basic job. $350 was for labor! They simply cleared the lines for the washer pump and changed the oil. I never felt so disrespected as a customer in my life. PLEASE do not go to this service center, it is poorly run, poorly managed and the communication level is non-existent. They had my car for nearly a week and the service completed was far overpriced. More

Unacceptable wait time to see advisor I had an 8am appointment and it takes 1 hour to see a service advisor. Unacceptable! I go to Springfield BMW and I'm taken care of within 10 minutes I had an 8am appointment and it takes 1 hour to see a service advisor. Unacceptable! I go to Springfield BMW and I'm taken care of within 10 minutes. Forget Ray Catena Edison. Go to a smaller dealership and get better service. More

13-years trying to fix I have an SL500 and for the last 13-YEARS and thousands of dollars Ray Catena Service in Edison has been trying to fix a a shut down problem. They re I have an SL500 and for the last 13-YEARS and thousands of dollars Ray Catena Service in Edison has been trying to fix a a shut down problem. They recently had the car for 2-months and couldn't find the problem. After I drove the car with a manager and showed them how it was shutting off it was finally fixed for $500. More

Service + Tire replacement It was a yearly service and check up for the new tire with a thumbnail pierced in it... After verification I was informed that the tire cannot be repa It was a yearly service and check up for the new tire with a thumbnail pierced in it... After verification I was informed that the tire cannot be repaired and as being a flat run tire it could have run for months with the nail in it. We decided to keep it as is and use it for as long as it would survive. But after service the nail was missing and tire went flat as soon as I left the center... Edgar from the service worked with me to get the best price and handled the situation impeccably which is appreciated. It could have got better stars, if they would have verified the car before providing it to customers More

Ray Catena service center is terrible. The service man Guy Paione was rude, unprofessional. I have bought multiple cars from Ray and had been going there for last 25 years. When I told him The service man Guy Paione was rude, unprofessional. I have bought multiple cars from Ray and had been going there for last 25 years. When I told him that, his response was that "that's your fault, no one asked you to be a sucker". The same service you can get it done at half the price from any other certified Mercedes service. Guy Paione was the rudest unprofessional service man I have ever dealt with. More

Service was excellent! Service department is wonderful. Adam McCuen is very professional and accommodating! The front desk is very pleasant Linda is a special greeter and Service department is wonderful. Adam McCuen is very professional and accommodating! The front desk is very pleasant Linda is a special greeter and always has a smile and something nice to say!!! Wonderful service! More