Ray Catena Motor Car Corp - Service Center

Excellent Service and Attention to Details. Ray Catena Mercedes Service has always proven to be exceptional. Adam, their service manager, always keeps me informed on the progress of my Mercede Ray Catena Mercedes Service has always proven to be exceptional. Adam, their service manager, always keeps me informed on the progress of my Mercedes and explains all the steps involved. He answers any questions I may have. The entire staff is friendly and polite and can't do enough to make everyone as comfortable as possible. More

Excellent Service Experience Worked with Michael Migliore and received nothing but excellent service. Always goes above and beyond to make sure that my wife and I are satisfied w Worked with Michael Migliore and received nothing but excellent service. Always goes above and beyond to make sure that my wife and I are satisfied with our cars. Also accommodates my schedule and makes it happen. More

Best service As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great exp As always Linda makes me feel welcome. Mike Laudani made sure that the problem was solved. He always gets the job done. Thank you all for a great experience. More

Windshield Washer Odor Coming Through Vents CANT BREATHE! I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I h I would give ZERO if an option! Is anyone having a problem with the strong odor of the windshield washer coming through the vents while driving? I have had to roll the windows down while using just to breath. I almost passed out once! I have brought the 2018 C300 in several times to see what the problem is and they have duplicated the issue but no fix. I cannot drive the car this way but they will not do anything about the issue. They act very casual about it. I am not taken seriously. Maybe because I'm a woman? IMO. I have been dragged through the mud because they have deep pockets. They need to take this car back! More

service center Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls Recently I bought MB GLS 450 went to general service to make sure everything is fine. They told me they have 2 recalls and they have performed recalls.After recalls when I went to pickup my car I got service B1 exceeded message and immediately asked him about the message. He said he needs to do oil change if he does that it will go off and he told me $200 for oil change. In general service they have found missing small part in the SUV they did not even call me to repair don;t know what they did. They have asked me to pay $170 for nothing never experienced this kind of experience. Initial supervisor was good and polite and when I went to pick up I met different supervisor he is rude. More

Ray Catena of Edison Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our opti Raj Murjani was an exceptional sales person that listened to and met our needs. He greeted us with smiles at the service center and discussed our options about a service loaner we inquired about. He helped us get the car of our dreams and did everything in his power to make sure we left satisfied. We will be back to do more business with Raj in the near future! More

Very poor customer service Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to w Very poor service and customer service . Never recommend this place . There are other better service dealers in this area. Attitude staff n asked to walk out of the service station after made to wait after an hour. Very poor staff n customer service. Need not be a Mercedes for this attitude. More

Service on a brand new e400 Coupe Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it s Just purchased in e400 Coupe 4matic 2018 got it a week ago 2 Days Later had to send it to the service because it dashboard has noises coming from it sounds like it's rattling air sounds from the side driver side window with air sounds dashboard GPS was freezing got it back driving on vacation dashboard still sounds and GPS froze again not happy brand new car 2 weeks old is going to be in the service twice now haven't heard from the service manager More