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Ray Catena Motor Car Corp - Service Center
Edison, NJ
220 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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220 Reviews of Ray Catena Motor Car Corp - Service Center
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November 07, 2019
THE BEST SERVICE ADVISOR MICHAEL LAUDANI Mike Laudani (AKA Staten Island) is a great guy to deal with knows his job and does it well, looks out for the customers interest.Makes you fell at h Mike Laudani (AKA Staten Island) is a great guy to deal with knows his job and does it well, looks out for the customers interest.Makes you fell at home.Hands down the BEST!!!! More
by craig309
Employees Worked With
Michael Laudani
Helpful November 07, 2019
Michael Laudani is the main reason for the best of service Mike is very patient, always keeps us informed about the status of our car and always available to answer all questions we have. I recommend him highl Mike is very patient, always keeps us informed about the status of our car and always available to answer all questions we have. I recommend him highly and thank him for the superb service. More
by Jagruti Bansal
Employees Worked With
November 06, 2019
Mike Laudani Many thanks to Mike Laudani for his excellent service and attention to detail. He is proficient, gets you in and out as quickly as possible but never Many thanks to Mike Laudani for his excellent service and attention to detail. He is proficient, gets you in and out as quickly as possible but never rushes you. He keeps in contact either by text or phone on updates and status. he is a pleasure to work with More
by Kevin
November 05, 2019
Mike Laudani Great experience every time ! From the time I walk in Mike makes me feel at home with his friendly personality. He is always looking out for my and my wife's best interest. Great From the time I walk in Mike makes me feel at home with his friendly personality. He is always looking out for my and my wife's best interest. Great guy ! More
by VINCENT4
Employees Worked With
Mike Laudani
November 05, 2019
Ann Marie Albero-Durant I'm writing about my recent service at Ray Catena - Edison Ann Marie in service as well as the entire service crew go out of their way to make you I'm writing about my recent service at Ray Catena - Edison Ann Marie in service as well as the entire service crew go out of their way to make you happy from the top down. I was kind of stressed out when I arrived, Ann was a ray of light- I'd only met her that day and before I departed I had to hug her. She's smart and compasionate. Go Ray Catena!!! CJPolen More
by Jp
Employees Worked With
Ann Marie Alberto-Durant
November 02, 2019
Mike L. My service manager always goes above and beyond to assist me! He is the reason I bought another MB. Great service is very important to me and I always receive the best at ray catena to assist me! He is the reason I bought another MB. Great service is very important to me and I always receive the best at ray catena More
by Catty trap
Employees Worked With
Mike ladani
October 21, 2019
Annmarie who handled my car was fantastic! Service center is great Annmarie was fantastic!!! You will not have problems with Ray Catena Mercedes-Benz of Edison. You can count on them to solve Service center is great Annmarie was fantastic!!! You will not have problems with Ray Catena Mercedes-Benz of Edison. You can count on them to solve and repair your car AAA More
by Dr.G
Employees Worked With
October 18, 2019
Service worthy of the luxury car you're driving I tell people all the time -- don't let the Mercedes brand intimidate you. The vehicle's price is reasonable for the luxury provided, and if you buy I tell people all the time -- don't let the Mercedes brand intimidate you. The vehicle's price is reasonable for the luxury provided, and if you buy from Ray Catena, the service is also top-notch. Every amenity provided while you await your car's servicing from a fresh Wall Street Journal to a shoe shine to fancy coffees, salads and sandwiches to desktops and quiet workstations all in a vast and comfortable environment. If the work takes longer than normal, as per Mercedes servicing standard, you can get a brand-new Mercedes loaner car similar to your own while you await your vehicle. Our service rep is Adam McCuen. He's well-versed, friendly and earnest; and while I wish didn't have the need to interact with him as often as we do, Adam is always a professional who strives to make the customer experience as pain-free as possible. Well done, Ray Catena. Great hire. More
by MercedesWife
Employees Worked With
Adam McCuen, Linda (?),
September 13, 2019
Poor scheduling / Service requested not done This review is a long overdue, but mainly because I called and was promised that I would review a link through email to start a review. Since I did no This review is a long overdue, but mainly because I called and was promised that I would review a link through email to start a review. Since I did not received that, I will put the review here. I have been servicing my various C-Classes at this location since it opened and have seen service steadily decline. The most recent example was by far the worst experience. Scheduling: I was given a 1p appointment. I arrived at 12;50p and was probably the second car in that time slot to arrive. Standard procedures ensue, and I go wait in the waiting room. At 1:20p, I went to ask why I have not been assigned a consultant yet. Was told I would be next, but it was not until approximately 1:40p before I spoke to a consultant. That is 40 minutes of wasted time. I understand the technicians come back from lunch at 1p, but if they need more time, why not start the appointments at 1:30p? Service request not done: A couple of hours later, I received a phone call from the service consultant. He tells me that he noticed one of my tires should be replaced, but that would mean I would not be able to pick up the car until the end of the day. I agreed to the service to replace the tire. When I go back to get the car, I had to wait 30 minutes for them to "invoice and print up the bill". I do not know what that entails, but it certainly should not take 30 minutes. It was almost as if they had no idea I was coming to get the car. On top that, I reviewed the bill, and the service to replace the tire was not done! At that point, I decided not to say anything and just leave for the fear of being stuck there for however much longer. The entire experience is now a far cry from my initial visit to this facility. It has gone from a 5-star to a 2-star, and I will not be going to back to see if the slide continues. Record of my visit: Confirmation Code: X02T4NLSCS More
by mchin23
Employees Worked With
Edward Vecchione
