Ray Catena Motor Car Corp - Service Center

AVOID THIS SERVICE DEPARTMENT On September 11th, our Mercedes Benz got a suspension fault warning, it was unable to maintain a ride height if allowed to sit, and the ride was noticeably rough. Same day Mercedes Benz got a suspension fault warning, it was unable to maintain a ride height if allowed to sit, and the ride was noticeably rough. Same day we called Mercedes and given a service date of September 22nd to drop the vehicle off. No loaner, which was surprising on an EQS, since we didn't buy it at Ray Catena. Omar told us the car would be ready on the 23rd, I made arrangements to be ready to pick the car up. Surprise, the car wasn't ready. I then curiously noticed that the car had hadnt been opened till I got the first notification on Thursday. That day we were told that car wouldn't be serviced because of parts not being available, and that we should take this vehicle home. Curiously, since it said not to exceed 50mph on the fault, we asked if thats reasonable or safe, we were assured it was. This in our opinion was both hazardous and negligent advice. Its since been confirmed that it would have inadvisable to take the vehicle home by AnnMarie Albero Then we were told the part would be available and in at the end of the following week, ending the 4th of October. When we called on the 3rd, assuming the vehicle would be ready, we felt unsatisfied and disappointed in Omar's communication skills, and frankly honesty. We asked to speak to AnnMarie Albero, she then told us that the date is October 13th for the part. We were in fact told, finally by Omar, that the part would be in today, October 10th, nearly a month since the original fault, nearly 2 lease payments later, and still no loaner. No part came in, now the date is the 13th again, car was brought in for 4 hours (10% battery drained), yesterday (October 9th, 2024) Frankly we are exceedingly disappointed by the dishonesty and lack of professionalism. We have not been provided any documentation service history while at ray Catena (when the car was brought in, diagnosis, what the name of the part is, even a Fedex tracking number for this mysterious part from Germany). also suspension faults on Mercedes Benz cars, our neighbors GLS63 has been there for weeks longer (hes on his second loaner btw) Every aspect except for the shuttle service driver, has been frustrating, murky in description/scheduling, and frankly disappointing. AVOID THIS DEALERSHIP. More

This service department is unparalleled. The large waiting area has a lounge atmosphere with coffee, soft drinks and snacks- there is also a quiet business space with desks for those who ne The large waiting area has a lounge atmosphere with coffee, soft drinks and snacks- there is also a quiet business space with desks for those who need to work while waiting. The Service Representatives are knowledgeable and respectful of your time. They keep you informed of the process so you never feel as if you have been forgotten. More

Tom helped me resolve an issue with my Mercedes me app that I was having for a month that took him twenty minutes to resolve. He even gave me a follow up call as promised to make sure everything was still that I was having for a month that took him twenty minutes to resolve. He even gave me a follow up call as promised to make sure everything was still good. I will definitely be seeing Tom to purchase my next Mercedes. Thank you so much Tom for everything, I really appreciate it! More

I went to Ray Catena in Union NJ for my annual car service. Dawn, my service representative was great! She got everything done, got me a loaner car and saved me money. Thanks Dawn. Ron DiPietro service. Dawn, my service representative was great! She got everything done, got me a loaner car and saved me money. Thanks Dawn. Ron DiPietro More

Ray Catena is always professional and personal when they have a customer to service. Love this place will never buy cars anywhere else ever !!!!!!!!!!!!!!!! have a customer to service. Love this place will never buy cars anywhere else ever !!!!!!!!!!!!!!!! More

Always have a great experience with Ray Catena dealership. Bought my GLE from Joe Sangimino. He was fantastic. I can call him whenever I need something. Chad in service in great too. Always treate dealership. Bought my GLE from Joe Sangimino. He was fantastic. I can call him whenever I need something. Chad in service in great too. Always treated right. More

Excellent customer service & focus. Very pleased with getting in & out in a timely manner . However, service cost are rather high. Very pleased with getting in & out in a timely manner . However, service cost are rather high. More

Joe is the best! I had an issue with my tire and Joe was able to get me an appointment right away! I had an issue with my tire and Joe was able to get me an appointment right away! More

Thank you Omar for making my service appointment quick and easy. You answered all my questions and gave me the proper advise for my car. Very professional. and easy. You answered all my questions and gave me the proper advise for my car. Very professional. More

Great guy. Helped me out, answered all of my questions. If you need a car Tom Cola is definitely the guy! Helped me out, answered all of my questions. If you need a car Tom Cola is definitely the guy! More