Mercedes-Benz of Edison - A Ray Catena Dealership

Mr. Goldberg is always very helpful and concern about Ray Mr. Goldberg is always very helpful and concern about Ray catena's clients. He's professional and informative. More importantly, Mr. Goldberg demons Mr. Goldberg is always very helpful and concern about Ray catena's clients. He's professional and informative. More importantly, Mr. Goldberg demonstrates great service with a genuine spirit. More

I have total 7 of Mercedes-Benz from this dealer and I have been getting a great deal and the first class service. I recommend Ray Catena Edison to everybody. have been getting a great deal and the first class service. I recommend Ray Catena Edison to everybody. More

The sales representives at Ray Catena are true professionals. Our experience from when we walked into the dealership and were greeted by Leigh Farrell to sitting with Melissa Lee was wonderful. Me professionals. Our experience from when we walked into the dealership and were greeted by Leigh Farrell to sitting with Melissa Lee was wonderful. Melissa Lee is exceptional, she far exceeded our expectations. Melissa went above and beyond to get us in the car we wanted. Needless to say we will be long time clients at Ray Catena Mercedes Benz, thanks to Melissa she is the BEST!!! Sincerely, Richard and Diana Troy More

Today was my very first dealership service experience. I am extremely sad to have to say it was very disappointing. Let me first start out by saying that Ray Catena other staff are very accommodating a am extremely sad to have to say it was very disappointing. Let me first start out by saying that Ray Catena other staff are very accommodating and treated me very well. There was a women who was making sure all Ray Catena, service customers were getting coffee, something to drink or eat. She (i wish i knew her name) did a fantastic job at making sure service customers in waiting were happy. Ray Catena, service area is awesome, free WiFi, plenty of food and drinks. Now what ruined my service experience. Glen Gaito who is the service manager, the top dog treated me more like a dog then a person. Here is my story. I brought in today my brand new 2012 C300 purchased from Ray Catena less then 2 months ago, with 1,500 miles on it. The reason I brought my car in for service was because I had a blow out on my left front tire. I did not hit anything, nor did anything hit me. The road side Mercedes Benz person from Contemporary that came out to help me the night this happened told me it looks like a defective tire. There was no damage to the rim or any bubbles in the tire. The tire had blown out along the beaded seam right above the rim. When I explained this to Mr. Glen Gaito he only really cared if I purchased a $700 Mercedes Benz Tire Protection Plan. I explained to Mr. Glen Gaito that I did not and it really should not make a difference to fixing this problem for me. Mr. Gaito told me but he could only as a one time courtesy give me 50% off the tire he sells very marked up for $300. And told me it would cost me $150. When I told Mr. Gaito he was not doing anything for me, charging me $150 for a tire that I already got a price on at Costco in Marlboro NJ for $190.99 and $15 to put it on my car. Costco in Marlboro sells and has in stock the very same exact tire. Mr. Gaito also told me that Costco does not sell the same tire. Well Mr. Gaito you are completely incorrect. I even visited Costco after I left your service place today and viably saw the same exact model # tire word for word. I also told Mr. Gaito that I already called Michelin tire company and opened up a case with their warranty dept. Mr. Gaito was extremely rude to me told me to go then get my new tire at Costco and said he will put my blown out tire back in my vehicle's trunk and send me on my way. WOW. This is Ray Catena service manager. Wow what does my service future look like. Mr. Gaito must be a close Ray Catena family member for him to treat a customer this way and get away with it. I am sure I am not the first. But maybe the first with a big mouth. So I told Mr. Gaito that I want him to take pictures of my blown out tire and send it to Michelin so they can make a call on it being defective. I also informed Mr. Gaito that I got in the mail yesterday my 10 page dealership survey and I will be sure to comment on my service experience today that has so far been not so fine and dandy. My service expectations have been hardly met. Rude service manager, that should have taken better care of a new and first time service customer in his shop. I was not asking him to replace my car, just replace a defective tire. Mr. Gaito, came back at me with why because you are not getting something for free. You are going to hold a dealership survey over my head. I said to Mr. Gaito no because you are treating me very poorly and should have just put a new tire on my less then two month old car and sent me on my way. Case closed. While Mr Gaito was playing in his very huge office, I contacted Michelin tire company and explained what was going on at Ray Catena Mercedes Benz of Edison. The representative from Michelin told me to put Mr. Gaito on the phone and they will handle this problem for me. Michelin Tire Co. obviously knows the proper way to treat a customer and tole Mr. Gaito they will pay for my tire. Mr. Gaito has obviously never handled any tire warranty problems from seeing what happened next. He had no knowledge of how Michelin was going to pay for this tire or the form that needs to be sent to them for payment. He called someone from the parts department while putting Michelin on a long hold. Mr. Gaito aren't you the service manager? People are suppose to call you for help. Mr. Gaito you are the service manager. You obviously have not been trained well. I hope your married to one of Ray Catana daughters or something because you are horrible at doing your job. Mr. Gaito also ripped up my $25 off coupon voucher that I was given by the road side service person. Even though I did not need to use it, since Michelin was picking up the tab, it was my property and you did not have a right to rip it up. You should have properly given it back to me. It was good and valid for 30 days. Now to end this story the Michelin phone call was ended at 10:43am. Mr. Gaito should have had the new tire put on my vehicle and sent me on my way. I did not get out of this dealership until 12:15. The reason being is Mr. Gaito was more concerned with processing the paperwork to Michelin then getting his customer out the door and on his way. When Mr. Gaito finally came out with my paperwork, I asked why I waited another 1hr and 30min to put a tire on my car. What took so long? Mr. Gaito told me he was waiting to get the paperwork processed by Michelin. Mr. Gaito you could have spent the whole day in your huge office playing with the Michelin paperwork. I should have been your first priority. Take care of me your customer and worry about the Michelin paperwork later. Wow, this is the worst service manager I have ever met. Chip on his shoulder and told me he is the top dog and no one else can override him. Well guess what Mr. Gaito, Michelin did override you because they know the proper way to treat a customer. Looks like I might have given the wrong dealership my business. Well I hope my review at least is read by others making a decision in buying a new vehicle from Ray Catena in Edison. Sales is just one part of buying a car. IF you are going to be treated poorly in service then your better off giving your business somewhere else. More

Great experience leasing a new car in every way possible. Knowlegeable and courteous sales and delivery people. Understood our needs and suggested solutions. Well stocked and clean dealership facility with e Knowlegeable and courteous sales and delivery people. Understood our needs and suggested solutions. Well stocked and clean dealership facility with excellent service capabilities. More

Received great Customer Service at Ray Catena of Edison. Everyone at the dealership was very professional. Allyson is extremely knowledgeable and helpful in finding the perfect car for me. She address all Everyone at the dealership was very professional. Allyson is extremely knowledgeable and helpful in finding the perfect car for me. She address all aspects of the purchase and made me one happy customer. I would definitely recommend this dealership. More

Ray Catena's Mercedes luxury cars with a heart! Prior Ray Catena's Mercedes luxury cars with a heart! Prior to joining Mercedes, Deshone Drummond (my sales representative) worked with non-luxury cars f Ray Catena's Mercedes luxury cars with a heart! Prior to joining Mercedes, Deshone Drummond (my sales representative) worked with non-luxury cars for six years. I believe he has finally arrived! Deshone knows the struggles of the working individual and is willing to help anyone with a realistic budget drive a dream car. I also would like to extend my highest recommendations to Sales Manager Leigh Farrell who managed to pull off what seemed to be an impossible feat with utmost Courtesy and sincere smile. Of note, Ray Catena is a true representation of the surrounding community. It is truly diverse at all levels including sales representatives and management (hopefully it is also diverse on the executive level). You will be assured to connect with a sales representative that shares your background and unique life style. Happy Mercedes Shopping! More

My father and I purchased a 08 CLK350 cab from Brian King over the summer. Great deal on the car which was in excellent condition. NO HAGGLE pricing, we got the best price on the car in a few minutes witho over the summer. Great deal on the car which was in excellent condition. NO HAGGLE pricing, we got the best price on the car in a few minutes without having to haggle and walk out. Brian goes out of his way to make sure you are satisfied with the car even after money changes hands and you leave with the car. I have since then spoken to Brian quite a few times and it feels like you are speaking to an old friend rather than someone you purchase a car from. Genuinely nice, friendly guy and the rest of the dealership is the same exact way ! I would and have recommended Brian and this dealership to family and friends More

why go anyplace else. from the greeting from lee as you enter,it just makes you feel like you are family. chuck luciano is the best. he calls often, not only for sales but to see how we are.could not think enter,it just makes you feel like you are family. chuck luciano is the best. he calls often, not only for sales but to see how we are.could not think of going to anybody else. once you try ray catena,you are coming back.just like the lays potato chip commercial.bet you can't buy one. More

This is I believe my sixth car purchased from Ray Catena. This is I believe my sixth car purchased from Ray Catena. I have been dealing with the Catena dealership since the 90's. The quality of a product is This is I believe my sixth car purchased from Ray Catena. I have been dealing with the Catena dealership since the 90's. The quality of a product is an important factor in the overall success of a salesman,I understand that. But it is the undefined tangibles that actually sell the product. From the very beginning of my relationship with Scott,he made me feel secure, relaxed and satisfied,that this sale was right for me. I remember the first time I came into the dealership the constant feeling of trepidation was pervasive. The weight of spending too much money was always hanging over my head, as in a Hitchcock film , the man on the run. Scott changed all that, he made me feel I belonged there, and more importantly that I was making the right decision, financially and emotionally. Scott's calm demeamor guided me through every step of the way. His strong business sense and knowledge of finance,even more important now in this fragile economy, were very strong selling features that really convinced me that a Mecedes was in my future,again. Scott was always there for me in every step of the decision making process, from the type of car that was right for me, to the color, to the packages I eventually chose, Scott's understanding and knowledge were there. I know I can speak for my wife who loves Scott even more than I do when I say I had a feeling of sadness as I was driving away in my new suv,knowing I won't see Scott for at least another 2-3 years, when I lease another vehicle. More