Mercedes-Benz of Easton

Purchased a vehicle thru Doug Horner at his previous employer. I requested a vehicle and Doug found it for me thru a phone conversation. He brought the car to me and went over the all the feaures of the employer. I requested a vehicle and Doug found it for me thru a phone conversation. He brought the car to me and went over the all the feaures of the vehicle. Drove it around and the family fell in love with it. Purchased the vehicle with minimal "hassel". Faxed over my info and the paperwork was ready for me when I arrived. Signed the deal and enjoyed the total experience. More

My husband and I stopped by the dealership to have frozen bolts removed from the license plate mounting on our 2008 Mercedes sport sedan and walked through the showroom while waiting for service. We were at bolts removed from the license plate mounting on our 2008 Mercedes sport sedan and walked through the showroom while waiting for service. We were attracted to the displayed and gleaming previously owned Lexus RX350 SUV and Brandon was most helpful in providing the information we requested. He worked with our schedule and had all paperwork ready for us upon our return from other commitments. He was knowledgable about the product and thorough in his follow through. By day's end, we had traded in our second mid-sized vehicle for the SUV, a purchase we'd been contemplating but now were incentivized by price and condition of the automobile presented. We would recommend this dealership and this sales representative highly. Marian & Bill L More

Joe is a good sales representative. I personally manage over 50 associates in my business, and I can tell you that Joe is e professional and has passion for his work (two things you can't teach someone). over 50 associates in my business, and I can tell you that Joe is e professional and has passion for his work (two things you can't teach someone). He cares about the experience I had and was able to clearly articulate the features of the car as well as answer detailed questions. In selling, knowing your product is a must... Joe, clearly has in-depth knowledge about your product line. What that means to me as a consumer, is that he believes in the product and the experience at your dealership. Although we had several days of negotiation, I believe he represented your dealership in a positive and sincere way. I would recommend Joe and your products to others. Emilio Bello More

The service was outstanding and Michelle was very knowledgable about the product. She treated me as family and my car came back good as new. I had to have an oil change and a routine 30k. My car r knowledgable about the product. She treated me as family and my car came back good as new. I had to have an oil change and a routine 30k. My car runs as fantastic as the day I drove it off the lot! A+ service experience. More

My first experience with the Germain family of car dealerships began with the Cadillac branch and Kenny Quinn, who went over and beyond the normal effort to help me in my search for an all-wheel drive dealerships began with the Cadillac branch and Kenny Quinn, who went over and beyond the normal effort to help me in my search for an all-wheel drive car. After visiting a number of times and driving different Cadillacs, I decided to test drive a Mercedes, and found the "Wow" factor existed in a luxury E class. Today I am the proud owner of a beautiful E class, having Melisa Greenberg as my representative. Melisa blends intelligence, personality, integrity, determination, charisma, and coordination of management and the support staff to make for an exemplary buying experience. When I found the detailing initially was not what I hoped for, she arranged to have everything corrected immediately until it was as close to perfect as possible. If you are not aware of Autoperfect 360, consider having this done to protect your vehicle. Overall, my opinion of Mercedes Benz of Easton is excellent, and I can recommend them with the utmost confidence. More

Germain -Mercedes Service is the best -- Tim Champ is an outstanding person - always helpful and professional - he goes above and beyond anytime we need service - or even if we need Germain to pick up our outstanding person - always helpful and professional - he goes above and beyond anytime we need service - or even if we need Germain to pick up our car - Tim is the reason we stay with Germain. More

Having once driven a tractor trailer truck for a couple of years (20+ years ago), and having been out of work due to the economy's effect on the floral industry (where he worked most of his life), my fianc of years (20+ years ago), and having been out of work due to the economy's effect on the floral industry (where he worked most of his life), my fiance, John, decided to get his CDL license and get back into the transportation industry in some form. After only about 2 weeks as a student driver with a lease operator, his partner/trainer's truck broke down and they were both sent home for two weeks. During that time John got on-line to look at other owner/operator options such as straight trucks and Sprinters, thinking that he might prefer to drive something other than a big rig. As soon as he found the Easton dealership he asked me if I would like to make the 2 1/2 hr. trip to Columbus (we live in Ravenswood, WV). While we had hopes that I would eventually team up with him when I finished teaching this last quarter at OU (I teach college English), I wasn't sure I wanted to actually get a CDL license myself. Sprinter vans seemed out of the question until we found one at Easton that had been converted with a bed, refrigerator, and a microwave, plus a power deck in the back for easy loading and unloading. John, having done his homework,knew instantly that it was what we wanted, but we had concerns as to whether we would be able to get financing. I know that Shawn questioned it as well when he learned how little money I made teaching part-time(I had quit full time a few years ago when I was married, and John was unemployed), but without even flinching he went forward with the process! What helped was my good credit rating, plus the fact that I was trying to buy a conversion van. Shawn couldn't have been more patient than he was, nor could he have been more encouraging,even though I had no previous business/driving experience. Needless to say, I walked away with a new 2010 Mercedes conversion Sprinter, and a brand new career! I feel proud to have taken such a chance and to have succeeded, and I am grateful that I had a sales person who was open minded enough to work with me and see it through! It was a humbling moment to put myself out there at a Mercedes dealership, expecting that I might be laughed out of the place, but nothing like that happened! Instead, John and I are now part of the Mercedes family, and every chance we get we brag about the experience as we proudly show off our new Sprinter to other expediters who are curious about what we got and where we got it, and who then exclaim over how nice and roomy the conversion is and how unbelievably cool the power deck is too! In my opinion, adding Sprinters to their line, and hiring Shawn Crace, were the 2 smartest decisions Mercedes of Easton could have ever made! More

Had the pleasure of dealing with Melisa Greenberg as a sales person. The dealership went above and beyond without pressure as they stayed until almost 1:30 in the morning with me making sure things were k sales person. The dealership went above and beyond without pressure as they stayed until almost 1:30 in the morning with me making sure things were kosher and didn't act the least bit annoyed at me. More

have always had a good service experience. the people are very helpful and do not try to do more than is needed.they understand that your time is important and keep things moving. have not had this at other very helpful and do not try to do more than is needed.they understand that your time is important and keep things moving. have not had this at other dealerships. they always ask if there is anything they can do to make the experience better. they also admit if they make a mistake and do everything to correct. overall a very good experience.if there are any questions feel free to call me Jerry Masser 614-939-5620 More

Brandon worked hard and long to create an excellent deal for me. His personal attention to my needs and to making sure I got the most out of the features of my car blew me away. All of the staff at Easton w for me. His personal attention to my needs and to making sure I got the most out of the features of my car blew me away. All of the staff at Easton were friendly, with greetings & customer service, collaborating with each other, and making me feel like "part of the family"- literally like I was a favored relative. But it was Brandon's willingness to look into options and to make sure I was comfortable with choices that made my overall experience worth writing about. I was surprised with how much time he spent making sure I knew how to use special features. I will continue to recommend Easton, and specifically Brandon Bayer, to any shopper. More