Mercedes-Benz of Easton

My wife took our E-class in for its first maintenance today and we were very disappointed. She had an AM appointment and had expected to not have to wait in the service lobby for long. Instead she had to today and we were very disappointed. She had an AM appointment and had expected to not have to wait in the service lobby for long. Instead she had to sit for more than an hour with 2 screaming hungry kids because there were no loaner cars, apparently that serivce was not available and the shuttle was no where to be found. In the end a sales woman had to drive my wife and kids home. I guess they get kudos for that but by that time my wife was already disgusted. I had purchased cars from other Germain dealers before (Cadillac and Lexus) and the service was great and the loaner cars made appointments painless. But this was rediculus. This is the second time this happened to me. The first time I brought the car in to get a daytime running light replaced but I wasn't told there was no loaner or shuttle service on the weekend until AFTER I was at the dealer and essentially stranded. You'd think it was a 30min fix. Instead I finally had to call a nearby relaitive to come and get me after waiting for several hours. Pathetic. An entire weekend day wasted! I'm paying all this money in prepaid service and I get treated like I'm at a used car dealership. Glad this is only a 3 yr lease. No more Germain Benz for me! More

I bought my CPO somewhere else because of this dealer. I guess I did not appear like someone who could afford a C300, he spent all but 5 minutes with me even then he was obviously distracted by a customer w guess I did not appear like someone who could afford a C300, he spent all but 5 minutes with me even then he was obviously distracted by a customer who was looking at a car on the lot. The minute the customer approached the door, he told me when I am ready to buy they would always be willing to assist me and bolted. I would have understood if he had previously been dealing with this couple but I watched him introduce himself and ask what they were interested in. I was actually delighted when they verbalized they could not afford what they were looking at. I did talk to Doug Horner who was miles more accomodating even took me on a test drive but I had too much of a bad taste in my mouth to buy my car there. I had previously bought a GL450 brand new in MD with excellent service and this will not be my last Mercedes Benz but he nearly single handedly dropped the brand below Audi and Lexus both of which I have excellent relationships with and will continue to do. It is important to stress to this gentleman that appearance should not be a determining factor in treating customers. It would not have cost him anything to disguise this till I left and he might have been pleasantly surprised at making a sale. More

I leased a 2009 CLK 350 two years ago. Last year I had gas tank issues and the dealer tired to make me pay for the car through another lease agreement for a different car. I don't understand how a custome gas tank issues and the dealer tired to make me pay for the car through another lease agreement for a different car. I don't understand how a customer who leased 3 cars from this dealership in the last 5 years could be treated as such. I wanted to give the car back and lease a new vehicle without paying for the remainder of the lease for the old car. Why should I pay for a defective car? It also took a few months for the dealer to connect with me regarding this matter. What a awful customer experience. More

I came into the Mercedes Dealership at the Easton location and I needed some help with my Bluetooth to program in with my radio on my C300 Mercedes and each time that I needed help with this matter S location and I needed some help with my Bluetooth to program in with my radio on my C300 Mercedes and each time that I needed help with this matter Simon Cheung has always been there to help me. Simon is a wonderful and helpful person at the Mercedes Service Easton location. Thank you again Simon Chueng for all you do and have a wonderful and great day. Connie Wood More

Purchased a used 2008 e350 mercedes on Tuesday March 28, 2011. During test drive realized that floor mats missing, sales person stated would replacce them if not found. When making deal, sales realized one 2011. During test drive realized that floor mats missing, sales person stated would replacce them if not found. When making deal, sales realized one of the keys was missing also, sales person stated he would order that also and would be a few days. (also missing was the manual and navigation DVD-which I received a week later). As of today April 15th I have yet to receive the mats or the key, I have called and made personal apperances to pick up these items but yet to no prevail, always some excuse as to why I don't have. Funny I called the parts department and they said I could have a key on Monday the 18th if brought car today (15th). If this is the way you do buisness I will never purchase another vehicle (new or used) from any Germain Dealership again. I will also make sure that everyone I know and don't know hears how terrible the car buying experience is with you. I spoke with a Sales Manager Shaun King today and he stated that my mats are in the mail and the key should be there Monday. I stated that I will pick it up on tuesday when I have service work done on the vehicle. My situation has been taken care of as April 19 but I still will never buy from the dealership nor will I ever recommend. Terrible customer service. Anne More