Mercedes-Benz of Easton

For us first impressions count, this is our third vehicle from this dealership and each visit we were warmly welcomed immediately upon entering the facilities. The reception area is immiculate and tastefull from this dealership and each visit we were warmly welcomed immediately upon entering the facilities. The reception area is immiculate and tastefully decorated. All the associates that we have had the pleasure of working with provided exceptional service, they were not about selling us any car but rather getting us into the vehicle we wanted. Associates just passing us in the waiting area always greeted us with a pleasant smile and some even stopped to chat for a bit. This most recent visit the first thing Chris did was to find out what we wanted and then worked with us and his manager at not only getting us our vehicle but at an even better price than we had hoped for. He took the time to answer all our questions, we felt really relaxed and never felt hurried, in fact I said to my husband "these guys don't act like car salesmen". I forgot an item in my old vehicle, called Chris and he mailed it to me, that took my trust to an even higher level. Excellent and exceptional customer service topped with honesty. We would more than highly recommend this dealership, it's the only place we will ever go for our vehicles, can't thank them enough for making the purchase of a new vehicle painless and enjoyable! More

Raquel Hinkle has always been very helpful, respective of my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at the college. More

My 2009 Smart car had mechanical problems while on a cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine i cross state trip (going to pick up my Mom for Christmas Eve). I pulled into Germain Smart service/sales in Columbus, Ohio. I decided to trade mine in, then and there, and drove off with a brand new 2012 Smart car. My Mom and I had a great drive and a great Christmas, thanks again, Eric & Shawn. We love the car. More

I made a service appointment prior to having my car towed to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. to the dealer. After I made the appointment two things happened. First, I received a confirmation e-mail that my car would be service at 9:00 a.m. on February 1, 2012. Secondly, I was told by the customer service representative that I could come into the dealership at 5:00 p.m. to get a loaner vehicle. At 5:00 I arrived at the dealership and was told by Andrew that the earliest he could have my car looked at would be Monday and that he did not have any loaner cars. I said to him how can that be I have a confirmed appointment for 9:00 a.m. tomorrow. I indicated that my appointment was confirmed before I had my car towed to the dealership. He then had the other assistant service manager verify what I said. When she checked the computer and verified that I had a confirmed appointment hew said I could probably get one of the two things done tomorrow but will not know until tomorrow by 9:30. I was standing in the dealership after 5:00 wishing someone would have told me this when I called at 1:30 so I could have checked with other dealers. I was fortunate enough to find another service shop who can service my car as Germain had said they would do on Saturday, February 11, 2012 but was now saying they could not. I took my car some where else and Andrew did not even apologize. More