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Mercedes-Benz of Easton
Columbus, OH
644 Reviews
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November 18, 2012
I purchased my ML350 in February 2012 CPO at a dealership located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but w located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but with a discount that I had provided I was under the impression that the total cost of my car would be less than $399.00. At that time, Cassidy went over all the items that would be addressed during my service appointment and at no time during the conversation did he mention that some of the items that he was speaking about were additional cost to the service B plan. Nor did he ever say that these items were optional. At the end of the conversation he indicated that I need to sign here to approve the maintenance on the car and no one had even taken a look at my vehicle for an assessment. Unfortunately, I signed the document because I had no concerns since he stated that cost of the service was $399.00. When we returned to the office to pick up the car the total cost of my so-called Service B plan was over $1000. At that time we spoke with Cassidy and then asked to speak to the general manager over our concerns. At first, the general manager would not speak to us stating that there was nothing that he would do on his end. Finally, there was some conversation about the customer service that was rendered and the final total cost should have been verbalized to us at the initial contact point. It was stated that it would cost $399.00 for the required Service B, but at no time in the conversation was the final cost stated to be over $1000 when complete. I understand that the expenses of owning a luxury car will be more; however, I do expect a higher standard of customer service when dealing with the dealership. I was extremely disappointed in the way the whole experience and how it eventually ended. We were not asking for free repairs just a full and complete disclosure (cost included) prior to the maintenance. I have been a Mercedes owner for a few years (various cars) and after this experience I will most likely never purchase another Mercedes again. More
by chi1205
Employees Worked With
Cassidy Lowe
October 06, 2012
I had been interested in the Smart since it was first introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in C introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in Columbus and the greater central Ohio area deemed good enough to be a Smart dealer with 3 other MB dealers within an hour's driving time of where I live. A great dealership not only has a good location that's easy to get to, and an incredible facility, but most importantly it has top notch people in the three most important activities that a car dealership needs to be successful...sales, service, and parts. Germain Mercedes Benz of Easton has all of these areas covered with ratings that fair exceed any 5 or 10 star rating system that is available. Shawn Crace and Eric Gray make for a sales team that cannot be matched anywhere that I can think of, and at 64 years of age, and with my new Smart being my 15th car purchase since I was 16 years old, I have delt with nearly three times this many dealerships in making my car purchases. Shawn and Eric spent over 5 hours with me answering all of my questions, letting me test drive cars, examining all of the cars and options that were available of the cars in stock, and finally making it possible for me to finance a new Smart now that I am retired and on a fixed income. The Germain Parts Dept. with the assistance of Jeff Cline and Steve have already helped me with extras for my Smart that make it even more special. Jenny, Joy, and Cassidy in Service have already assured me that I do not need to worry about any service issues that might arise, which they have already pointed out the Smart's are only needing scheduled service....very reliable cars. What more can be said about Germain Mercedes Benz of Easton? How about awesome! More
by lriley3
Employees Worked With
Eric Gray
October 05, 2012
My car was broken into, drivers side window was broken and the interior was vandalized. I choose to have the repairs done at Mercedes of Easton. After it took over two weeks for repairs to be completed, w and the interior was vandalized. I choose to have the repairs done at Mercedes of Easton. After it took over two weeks for repairs to be completed, when I picked up my car it was still full of glass. I asked that they take it back to have it cleaned once more. Again, my car is still full of glass. I keep finding glass in the sir conditioner vents, cup holders and other various places. The glass clean up is one of the first things I asked be done at the beginning. I would think since they had two weeks to fix the car and spending over $2,000 in repairs, it would come back clean. However, what was fixed was find properly. I was disappointed in the time it took to fix and that my car is still dirty & full of small glass pieces. More
by andersonlj
Employees Worked With
Service Department
September 11, 2012
I'm a long time BMW owner, and began to fall in love with the Mercedes C300. I located a used MB C300 at Easton/Germain Mecredes that was of interest to me. Richard Renner was nice to work with and referre the Mercedes C300. I located a used MB C300 at Easton/Germain Mecredes that was of interest to me. Richard Renner was nice to work with and referred me to Chris Longenecker for the test drive/transaction etc. Since the CarFax report had indicated a rear accident, yet, the repair was not documented, I requested a pre-purchase inspection. Chris 'balked' at the suggestion and recommended I use "Certifed Mercedes Service and there are only 2 in town, Crown and us." Against my better judgement, I made an appointment with Easton Mercedes Service, knowing they would be biased on the report. A representative from Service, Andy, called me, and stated that the "car had been inspected at intake and it would not be on the lot if there was damage". I was uncomfortable with this, so, I then made an appointment with Crown for the inspection and guess what? Easton refused to let me take the car there. I should have walked away at that moment. I then requested written documentation of the inspection and the service records. The guys took me in the service area and showed me the rear underside and assured me that there were no cracks or damage as a result of the rear end accident. Chris began drawing up the paperwork and as he did, I noticed one of the mats was torn. He offered to sell me a set of new ones! Seriously?! What kind of customer service is that? BMW is far more customer friendly My paperwork was drawn up, the transaction was completed and guess what was missing from the pack of papers I was given? The documentation of the inspection and the service records. I've left a message for Chris, I wonder if he'll follow through. More
by LauraC.
Employees Worked With
Chris Longenecker, Chris Longenecker
September 09, 2012
I would like to put a huge thank you to all of your employees! My wife and I were in on Saturday September 8, 2012 to work with Melisa Greenburg and Ian to assist us with the purchase of the 2011 Honda employees! My wife and I were in on Saturday September 8, 2012 to work with Melisa Greenburg and Ian to assist us with the purchase of the 2011 Honda CR-V that was on the lot. From beginning with walking in the front entrance of the Mercedes portion we were welcome by the excellent front desk and from there were taken downstairs where we met with Melisa and Dean in order to get us set up with our test drive. With only being 23 years old and entering a Mercedes dealership was a little weary since we have put off by much lower class dealerships such as Chevy and Honda, but were welcome with open arms and had the best experience of any dealership I have ever entered. Even the other people that were shopping in the dealership were overly welcoming and nice to be around. We cannot thank them enough for the help and we will be sure to return when we are in the market for another vehicle! More
by jon.espenes
July 25, 2012
Shawn was very helpful through the whole process. I drove to this dealership from Cincinnati & he had everything ready & waiting for me. I will definitely go back in the future. to this dealership from Cincinnati & he had everything ready & waiting for me. I will definitely go back in the future. More
by Asmith200
July 24, 2012
I left my car in the possession of Germain Mercedes Service in late April 2012. The service agent told me my car would be ready by the end of the week. I had to call each time I wanted to check on th Service in late April 2012. The service agent told me my car would be ready by the end of the week. I had to call each time I wanted to check on the status of my repair, which was not completed until late June 2012 (2 months). On one occasion I called and the receptionist told me she spoke to my service agent who said he would return my call within 15 minutes. I had to call back two days later because I never received the promised call. I was very understanding. I also called to let my service agent know when I was taking trips out of town. I offered to return the car during these travel time periods so Germain would have use of their loaner vehicle, and to ensure their car was not sitting in an airport parking lot unsupervised. The agent asked me to keep the car each time I offered to return it. Unfortunately, I was still driving the loaner car, and waiting for my car service to be completed, when I experienced a problem with severe tire damage on my way home from work. I was driving down a small road at moderate speed when I experienced a tire blow out (during a lane change to enter a busy bridge). I had to drive the vehicle over the bridge and onto a small side road to safely isolate myself from traffic. I contacted Germain Mercedes who referred me to the service center. I explained what happened and asked if I needed to call my personal road side service assistance number. They asked me to call their road side assistance provider and gave me the phone number. I was stranded for over an hour, but the assistance provider did help me by putting the spare tire on the car. I called Germain the next day to see what further action was required for the loaner car. Andy told me my car would be ready by the end of the day, and asked me to return the loaner car when I picked up my vehicle. I complied with these instructions. I thought everything was settled until I was contacted approximately a week ago by my service agent. Andy told me he had tried to negotiate with another manger, but Germain felt I was ultimately responsible for paying for a new tire and rem on their loaner vehicle. I had already given the details of the event during phone calls and drop-off. When I spoke with Andy, I explained that I was not using the car for any unintended purpose, not driving dangerously/wrecklessly, and following the instructions of Germain by calling road side assistance. I did not have this vehicle because I wanted to drive the car. Rather, I was eagerly awaiting the completion of my car repair...which I had to continually monitor on my own. I have never refused payment for service, and I paid for my car repairs in full at the time of service. I told Andy I wanted to speak with someone about the charges because I do not feel it is appropriate to ask me to purchase a tire and rem for their loaner vehicle. Andy did say he would pass along the message, but this issue is still unresolved. I am rating this establishment poorly because of the excessive time for the repair, the poor communication throughout service, and the resulting offense with the loaner car. I am not sure if the tire was poor quality, but this could have happened to the next person driving the vehicle. Germain seems more concerned about adding another charge to my account than apologizing for service and safety issues. My warranty expires in July 2014. I had planned to purchase a new vehicle from Germain at that time. However, it goes without saying, I will not be a customer of Germain for any future needs due to this experience. More
by stacymoussa
Employees Worked With
Service and Maintenance department (mainly Andy), Andrew Culver
July 06, 2012
It was a pleasure to be a return customer at Mercedes of Easton. Our daughter leased a new vehicle from them last year and highly recommended we switch brands within the Germain Auto group. We were very pl Easton. Our daughter leased a new vehicle from them last year and highly recommended we switch brands within the Germain Auto group. We were very pleased with the professionalism Melissa Greenberg demonstrated. She was very friendly, knowledgable, and worked very hard to put together the best deal possible for us. We drove two hours out of our way to use this Mercedes dealership, as there is one ten minutes away from our home here in NW Ohio. We knew we could count on them at mercedes of Easton and they did not disappoint us. We will return in the future and highly recommend Melissa and this dealership to friends, and family. More
by Strobes
July 06, 2012
My husband and I were extremely impressed with both Mercedes Benz of Easton and Chris Anders. Mr. Anders got us a great deal on a 2012 C300 and facilitated a quick transaction within a few hours. We Mercedes Benz of Easton and Chris Anders. Mr. Anders got us a great deal on a 2012 C300 and facilitated a quick transaction within a few hours. We have recommended the dealership and Mr. Anders to others and will continue to do so. More
by estrapp01
Employees Worked With
Chris Anders
July 04, 2012
Bennie Fornash, sales manager, is the reason for my choosing Mercedes of Easton. He stepped right in while one of his sales associate, who began the buying process was unavailable. I had a deadline choosing Mercedes of Easton. He stepped right in while one of his sales associate, who began the buying process was unavailable. I had a deadline and he jumped through hoops to meet it. He is highly efficient. Buying a product or service is about relationship building and he is a master at it. He is a good listener and executes the transaction without prodding. Bennie has helped me buy cars in the past. He is the reason I will always come back to Mercedes of Easton. If he goes somewhere else, I will follow him. Over the years, he is the one who has provided me with the most satisfying customer experience. For Bennie, the customer doesn't end with the sale...Bennie goes to great length to help solve problems after the sale...he is super added value. Rosalie Goodsell More
by Rosalie Goodsell
Employees Worked With
Bennie Fornash
