Mercedes-Benz of Easton

Aaron was very helpful in explaining exactly what service was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! was needed. He was knowlegable, friendly and I felt he had my best interests in mind. I look forward to doing business with him in the future! More

Aaron was very courteous and knowledgeable. I really appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! appreciate his assistance. He took the time to help us and answer all the questions we had. Thank you so much! More

Raquel Hinkle is the best! She takes care of whatever the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to delive the cars need and anything I ask, she answers with a smile or a laugh, regardless of the nature of the question - she is honest and willing to deliver news that the customer may not want to hear - she does not make excuses for things that happen one way, when she thinks they are to happen another. She is a gem. I have had cars for 30+ years that have needed routine maintenance and big time maintenance. Raquel is the customer service rep who has been the most pleasant, most reliable, and easiest to work with. She has my vote for employee of the year! More

I've bought 5 vehicles in last 6 years and i am coming back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car a back again. Last time we were in and out within 2 hours leaving with a new car. I dont worry about anything, we always gettting best deal, best car and best attention during initial sale and thorugh entire lifecycle of vehicle. Don't look any further best sales team with best selection of best cars. More

Decided to take my Benz in for service and they did a sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the sweet job. Cleaned it up nicely and told me exactly what was wrong. I then decided to make a trade and get anothet car. Steve Montemarano talked the talked and kept me waiting for around 4 hours in his office and not once come and check on me. He told pretty white lies and empty promises. DO NOT deal with him he is a liar and full of it. Thanks for treating a Veteran of Iraq and Afghanistan of 6 tours overseas like dirt. Avoid that place like the plague. More

Andrew was really nice to deal with! He took care of my G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely G55 in no time and I had it back on the road the next day! It was one of the best experiences I had in awhile as far as dealer stuff goes! Definitely coming back if I ever have any other issues with a car. More

I unfortunately had an unpleasant experience with this dealership. This is the copy of the e-mail I sent to them: I’m writing to you today to tell you about my recent experience at Germain Mercedes- dealership. This is the copy of the e-mail I sent to them: I’m writing to you today to tell you about my recent experience at Germain Mercedes-Benz at Easton in Columbus, Ohio and express my concerns. On the Friday after Thanksgiving (11/25), my family and I went to your dealership with the intent to buy a brand new ML350. We had some specifications in mind, and we were able to find a vehicle that met our needs. We met the salesman, Travis Daniel, and worked out a satisfactory deal. We signed our papers and paid our deposit, and were promised that the vehicle was to be delivered from an MB dealership in New Jersey within approximately a week’s timeframe. Up to that point, the transaction was reasonably pleasant and perfunctory. As per Travis’ instructions, we mailed a second deposit payment check (to complete the down payment of $10k) and awaited further communication from him. A week later though, we had no car, and no communication as to what the status of the transaction was. We were told that we’d get a call with a status update on 12/5, but that day came and went without a call. We attempted to reach someone in the sales department, but no one was available so had to leave a voicemail. That was to be one of many unreturned voicemails. Finally, on 12/6, nearly two weeks after the sale, we got a short e-mail (not even a phone call) from Bennie Fornash, the sales manager, that the car was unavailable. This was a shock to us, since we had been told nothing at the point of sale that there may be any problems at all with getting the vehicle. We had absolutely no communication from anyone during those two weeks that there were any signs of difficulties getting the vehicle. Although this was understandably a disappointment, Bennie had offered an alternative vehicle in the e-mail that was very similar to the original vehicle we agreed to purchase. This alternative was viable for us, so, despite our reservations, we decided to go ahead with purchasing that car instead. We ran into yet another roadblock here. After we agreed with the purchase of that alternative vehicle, we were told that the vehicle was in fact NOT available for purchase. We were left to wonder, why were we offered a vehicle that we weren’t even able to buy? At this point, we were tired of the run-around and empty promises, so we decided to cancel the purchase altogether. In the meantime, we found another dealership in our area (Leikin of Willoughby) who were more communicative and willing to work with us and actually come through with a sale. MB of Germain had already cashed the deposit check at this point and promised to send a check back to us for the same amount. Another empty promise. To this date, we have yet to receive a check back from your dealership. We had to make yet another phone call yesterday for the dealership to promise to mail the check back today. No specifics were provided as to the time frame, the delivery method, etc. It remains yet to be seen if this will be yet another empty promise. We understand that, sometimes, a vehicle trade from another dealership doesn’t go as planned. We understand that within reason, a customer should have some flexibility of expectations. However, with this long story I just told you, I believe that the sequence of events clearly indicate many problems in the way that the staff at MB of Germain handles a sale. It is inexcusable that, for example, even a $10 purchase from Target.com guarantees me more communication about the status of my purchase than a new car purchase from MB of Germain. The multiple unreturned phone calls and an extreme lack of follow-up (even when they were promised) leads me to believe there are some severe deficiencies in the way that this dealership serves its customers. This was our second MB purchase. We had expected more from a luxury car dealership, and we were disappointed. Not only that, this experience paints the entire Germain franchise in a negative manner. We are a family of multiple BMW and Infinity owners and we were enticed by the conquest cash offer. Unfortunately for this MB dealership, we were treated much worse than we have at multiple BMW dealerships. I believe that in business, communication and feedback is of utmost importance. This is why I took the time to write you today. I hope that my experience will affect some changes at MB of Germain, and hopefully avoid this kind of negative experience for another unwitting customer in the future. Thank you for your time. More