Mercedes-Benz of Easton

I left my car in the possession of Germain Mercedes Service in late April 2012. The service agent told me my car would be ready by the end of the week. I had to call each time I wanted to check on th Service in late April 2012. The service agent told me my car would be ready by the end of the week. I had to call each time I wanted to check on the status of my repair, which was not completed until late June 2012 (2 months). On one occasion I called and the receptionist told me she spoke to my service agent who said he would return my call within 15 minutes. I had to call back two days later because I never received the promised call. I was very understanding. I also called to let my service agent know when I was taking trips out of town. I offered to return the car during these travel time periods so Germain would have use of their loaner vehicle, and to ensure their car was not sitting in an airport parking lot unsupervised. The agent asked me to keep the car each time I offered to return it. Unfortunately, I was still driving the loaner car, and waiting for my car service to be completed, when I experienced a problem with severe tire damage on my way home from work. I was driving down a small road at moderate speed when I experienced a tire blow out (during a lane change to enter a busy bridge). I had to drive the vehicle over the bridge and onto a small side road to safely isolate myself from traffic. I contacted Germain Mercedes who referred me to the service center. I explained what happened and asked if I needed to call my personal road side service assistance number. They asked me to call their road side assistance provider and gave me the phone number. I was stranded for over an hour, but the assistance provider did help me by putting the spare tire on the car. I called Germain the next day to see what further action was required for the loaner car. Andy told me my car would be ready by the end of the day, and asked me to return the loaner car when I picked up my vehicle. I complied with these instructions. I thought everything was settled until I was contacted approximately a week ago by my service agent. Andy told me he had tried to negotiate with another manger, but Germain felt I was ultimately responsible for paying for a new tire and rem on their loaner vehicle. I had already given the details of the event during phone calls and drop-off. When I spoke with Andy, I explained that I was not using the car for any unintended purpose, not driving dangerously/wrecklessly, and following the instructions of Germain by calling road side assistance. I did not have this vehicle because I wanted to drive the car. Rather, I was eagerly awaiting the completion of my car repair...which I had to continually monitor on my own. I have never refused payment for service, and I paid for my car repairs in full at the time of service. I told Andy I wanted to speak with someone about the charges because I do not feel it is appropriate to ask me to purchase a tire and rem for their loaner vehicle. Andy did say he would pass along the message, but this issue is still unresolved. I am rating this establishment poorly because of the excessive time for the repair, the poor communication throughout service, and the resulting offense with the loaner car. I am not sure if the tire was poor quality, but this could have happened to the next person driving the vehicle. Germain seems more concerned about adding another charge to my account than apologizing for service and safety issues. My warranty expires in July 2014. I had planned to purchase a new vehicle from Germain at that time. However, it goes without saying, I will not be a customer of Germain for any future needs due to this experience. More

It was a pleasure to be a return customer at Mercedes of Easton. Our daughter leased a new vehicle from them last year and highly recommended we switch brands within the Germain Auto group. We were very pl Easton. Our daughter leased a new vehicle from them last year and highly recommended we switch brands within the Germain Auto group. We were very pleased with the professionalism Melissa Greenberg demonstrated. She was very friendly, knowledgable, and worked very hard to put together the best deal possible for us. We drove two hours out of our way to use this Mercedes dealership, as there is one ten minutes away from our home here in NW Ohio. We knew we could count on them at mercedes of Easton and they did not disappoint us. We will return in the future and highly recommend Melissa and this dealership to friends, and family. More

For us first impressions count, this is our third vehicle from this dealership and each visit we were warmly welcomed immediately upon entering the facilities. The reception area is immiculate and tastefull from this dealership and each visit we were warmly welcomed immediately upon entering the facilities. The reception area is immiculate and tastefully decorated. All the associates that we have had the pleasure of working with provided exceptional service, they were not about selling us any car but rather getting us into the vehicle we wanted. Associates just passing us in the waiting area always greeted us with a pleasant smile and some even stopped to chat for a bit. This most recent visit the first thing Chris did was to find out what we wanted and then worked with us and his manager at not only getting us our vehicle but at an even better price than we had hoped for. He took the time to answer all our questions, we felt really relaxed and never felt hurried, in fact I said to my husband "these guys don't act like car salesmen". I forgot an item in my old vehicle, called Chris and he mailed it to me, that took my trust to an even higher level. Excellent and exceptional customer service topped with honesty. We would more than highly recommend this dealership, it's the only place we will ever go for our vehicles, can't thank them enough for making the purchase of a new vehicle painless and enjoyable! More

Raquel Hinkle has always been very helpful, respective of my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at my time and easy to work with when scheduling for service. I have recommended Mercedes Benz of Easton and their service department to others here at the college. More