Mercedes-Benz of Easton

Your people are tremendous. Amy set me up quickly and courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to ha courteously. Andy explained everything in detail and I received exactly what I had explained. I bought this car in North Olmstead and decided to have it serviced here based upon the superior care I had received at other Germain dealerships in Columbus (Lexus). More

DEALING WITH TIM CHAMP HAS ALWAYS BEEN A GREAT EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD EXPERIENCE. HE IS ALWAYS VERY HELPFUL AND DOES A GREAT JOB!!!!!. ANDY CULVER WAS VERY GRACIOUS AND A PLEASURE TO WORK WITH. SANDY MOOREHEAD More

Chris is great and had so much knowledge regarding Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. Mercedes. I worked with him in my last purchase and he was the reason that I came back for another car. He is fantastic. More

My overall service experience was outstanding. Raquel is a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership a terrific asset to your organization. The only objection I have is to the extreme cost of service which I assume is not specific to your dealership but endemic to all Mercedes dealerships. I owned 2 Audi's prior to my purchasing this Mercedes and never was charged for routine maintenance. It is likely that the high cost of service will send me back to Audi on my next purchase. More

I flew in to purchase a used 2002 SL500. They treated me like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You like a diamond from the time they picked me up at the airport to the delivery of my vehicle. Very professional and kind. Thank You More

I purchased my ML350 in February 2012 CPO at a dealership located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but w located up North and was due for the service B. I took my car into the dealership and was told verbally that the service B plan costed $399.00 but with a discount that I had provided I was under the impression that the total cost of my car would be less than $399.00. At that time, Cassidy went over all the items that would be addressed during my service appointment and at no time during the conversation did he mention that some of the items that he was speaking about were additional cost to the service B plan. Nor did he ever say that these items were optional. At the end of the conversation he indicated that I need to sign here to approve the maintenance on the car and no one had even taken a look at my vehicle for an assessment. Unfortunately, I signed the document because I had no concerns since he stated that cost of the service was $399.00. When we returned to the office to pick up the car the total cost of my so-called Service B plan was over $1000. At that time we spoke with Cassidy and then asked to speak to the general manager over our concerns. At first, the general manager would not speak to us stating that there was nothing that he would do on his end. Finally, there was some conversation about the customer service that was rendered and the final total cost should have been verbalized to us at the initial contact point. It was stated that it would cost $399.00 for the required Service B, but at no time in the conversation was the final cost stated to be over $1000 when complete. I understand that the expenses of owning a luxury car will be more; however, I do expect a higher standard of customer service when dealing with the dealership. I was extremely disappointed in the way the whole experience and how it eventually ended. We were not asking for free repairs just a full and complete disclosure (cost included) prior to the maintenance. I have been a Mercedes owner for a few years (various cars) and after this experience I will most likely never purchase another Mercedes again. More

I had been interested in the Smart since it was first introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in C introduced not only because of all of the Smart car's features, but also due to the fact that Germain Mercedes Benz of Easton is the only dealer in Columbus and the greater central Ohio area deemed good enough to be a Smart dealer with 3 other MB dealers within an hour's driving time of where I live. A great dealership not only has a good location that's easy to get to, and an incredible facility, but most importantly it has top notch people in the three most important activities that a car dealership needs to be successful...sales, service, and parts. Germain Mercedes Benz of Easton has all of these areas covered with ratings that fair exceed any 5 or 10 star rating system that is available. Shawn Crace and Eric Gray make for a sales team that cannot be matched anywhere that I can think of, and at 64 years of age, and with my new Smart being my 15th car purchase since I was 16 years old, I have delt with nearly three times this many dealerships in making my car purchases. Shawn and Eric spent over 5 hours with me answering all of my questions, letting me test drive cars, examining all of the cars and options that were available of the cars in stock, and finally making it possible for me to finance a new Smart now that I am retired and on a fixed income. The Germain Parts Dept. with the assistance of Jeff Cline and Steve have already helped me with extras for my Smart that make it even more special. Jenny, Joy, and Cassidy in Service have already assured me that I do not need to worry about any service issues that might arise, which they have already pointed out the Smart's are only needing scheduled service....very reliable cars. What more can be said about Germain Mercedes Benz of Easton? How about awesome! More

I'm a long time BMW owner, and began to fall in love with the Mercedes C300. I located a used MB C300 at Easton/Germain Mecredes that was of interest to me. Richard Renner was nice to work with and referre the Mercedes C300. I located a used MB C300 at Easton/Germain Mecredes that was of interest to me. Richard Renner was nice to work with and referred me to Chris Longenecker for the test drive/transaction etc. Since the CarFax report had indicated a rear accident, yet, the repair was not documented, I requested a pre-purchase inspection. Chris 'balked' at the suggestion and recommended I use "Certifed Mercedes Service and there are only 2 in town, Crown and us." Against my better judgement, I made an appointment with Easton Mercedes Service, knowing they would be biased on the report. A representative from Service, Andy, called me, and stated that the "car had been inspected at intake and it would not be on the lot if there was damage". I was uncomfortable with this, so, I then made an appointment with Crown for the inspection and guess what? Easton refused to let me take the car there. I should have walked away at that moment. I then requested written documentation of the inspection and the service records. The guys took me in the service area and showed me the rear underside and assured me that there were no cracks or damage as a result of the rear end accident. Chris began drawing up the paperwork and as he did, I noticed one of the mats was torn. He offered to sell me a set of new ones! Seriously?! What kind of customer service is that? BMW is far more customer friendly My paperwork was drawn up, the transaction was completed and guess what was missing from the pack of papers I was given? The documentation of the inspection and the service records. I've left a message for Chris, I wonder if he'll follow through. More

I would like to put a huge thank you to all of your employees! My wife and I were in on Saturday September 8, 2012 to work with Melisa Greenburg and Ian to assist us with the purchase of the 2011 Honda employees! My wife and I were in on Saturday September 8, 2012 to work with Melisa Greenburg and Ian to assist us with the purchase of the 2011 Honda CR-V that was on the lot. From beginning with walking in the front entrance of the Mercedes portion we were welcome by the excellent front desk and from there were taken downstairs where we met with Melisa and Dean in order to get us set up with our test drive. With only being 23 years old and entering a Mercedes dealership was a little weary since we have put off by much lower class dealerships such as Chevy and Honda, but were welcome with open arms and had the best experience of any dealership I have ever entered. Even the other people that were shopping in the dealership were overly welcoming and nice to be around. We cannot thank them enough for the help and we will be sure to return when we are in the market for another vehicle! More