Mercedes-Benz of Easton

This is my second deal in 2 years with Travis. He is consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the custome consistently responsive and thoughtful. He has a good understanding of Mercedes products and services and is good at aligning them with the customer's interest/need. I also appreciate his level of integrity which is sometimes hard to find in the car sales business. More

What's to say? People here don't ignore you, but they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the mid they'll leave you alone to dream; they don't push you, AND, when you're speaking with a representative, they don't answer the bloody phone in the middle of your conversation and then pretend that you're not there! By the time my service was done, I felt like I should, and wanted, to be buying another car; like I need another Mercedes -- but the wife wouldn't let me ;-( More

Service deptmartment has been great. Tho I have been having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressur having to deal several differt people because of personnel change. I have been a little disappointed with the sales dept. I do not like to be pressured in to a sale. When I do come in for service on my 320 E I alwas look at the new E class. You never know when one will suit me and I'll buy it. But do not pressure me in to it. That is one sure way you will not get a sale from me. One time I was in one of you salesmen had me set for over 30 minutes because he was dealing with another customer on a higher price car than what I was looking at. I think your sales team would do better working has a team. It sets real bad with customers there are only in it for them selves. More

Chris Anders did a GREAT job getting me into my vehicle of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!! of choice. I have already recommended this dealership and will continue to do so. Thanks so much! I LOVE my new car!!! More

I have been admiring Smart cars since they came to the states in 2008. When I was finally ready to make a move and trade in my Hyundai, I found this dealership and inquired first through email. From my states in 2008. When I was finally ready to make a move and trade in my Hyundai, I found this dealership and inquired first through email. From my first email experience to the final sale of my new 2013 Smart, I have to say that it was been the most pleasant experience with auto salesmen in all my past car buying experiences! Both Eric and Shawn were very professional, answered all my questions and more and spent a lot of time going over fine details of the car and the loan. Even the follow-up via email was fast and extremely polite. I rave about these two to everyone I know and I plan to send as much business to them as possible. The memory will last a very long time of what a wonderful experience it was to walk into the Smart dealership in Columbus/Easton. Thank you Eric and Shawn for treating me as if I were buying a $70,000 Benz. Kelly in Springfield More

Overall a awesome dealership both Service and Sales. Great people, great service, overall a great experience! I highly recommend Germain Mercedes Benz of Easton. I have been dealing with them since th Great people, great service, overall a great experience! I highly recommend Germain Mercedes Benz of Easton. I have been dealing with them since they opened at Easton. More

the staff was very responsive when i first called and continued to stay in contact. I don't like pushy sales people and they handled it very well by staying in contact with me. the car is yet to be prov continued to stay in contact. I don't like pushy sales people and they handled it very well by staying in contact with me. the car is yet to be proven but the transaction was very good. More

This dealership provided for an amazing first-time car purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. purchasing experience. I visited there twice for several hours in order to buy a new 2013 Pure Coupe Smart car, and the process was extremely smooth. The first thing I noticed is that almost immediately after inquiring into the vehicle, Shawn introduced himself and Eric as the people who would be walking me through the process. A few business hours later, and I had a giant personalized email answering many of my questions including specific examples on lease/financing costs, warranty plan costs, and spec sheets for a few vehicles in question - he even highlighted plans most appropriate to me based on what I had initially told him. On the actual visit, I was able to look around the cars and talk to Eric regarding a number of my concerns with the vehicle; the sales people definitely know the cars inside and out. Of course a salesman has very little negative to say about the car, but he also was very truthful and all of his claims could be verified easily by real-world owners on the Smart car forums (not to mention they were verified by actually driving the vehicle itself!). I was able to test drive the car with little hassle. Eric kept in touch with me throughout the process and was extremely quick to answer any questions that popped up through phone or email. When actually leasing the car, Shawn was able to work with my very short history of credit. As a 24 year old first time car owner, he spent probably a good hour finding solutions that would work for both me and the leasing team - I was still able to drive the car off the lot same day with a larger down payment. As far as pricing goes, the lease special offered on the Smart was incredible - in a 200 mile radius, I couldn't find a better deal as the lot cars had more features than other similarly-priced Smarts at other dealers. Despite being at a really "high class" dealership, I was treated just the same as people buying their extremely high luxury Mercedes vehicles. After leasing Eric spent a lot of time going over the various service aspects of the dealership, giving me a tour and introducing me to people who are in charge at that side of the business. He also spent a substantial amount of time going over everything in and out of the car, even though he did so for the test drive a few days earlier. During the signing process, Shawn did a solid job explaining the basics of the contracts and answering questions more specific to the fine print. All in all, my time here is definitely ranked among the best of customer service I have ever received, and I definitely would want to buy from here in the future. They're fun and pleasant people, and they definitely will go beyond most people to take care of your concerns. Oh, and the Eric is actively involved in the Smart Car of America forum community. I thought that it is a nice little touch, and it definitely helps in his ability to address concerns and provide verifiable real-world examples of why this car is so great to own. More

The whole experince was great. They even added some items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first items on after the sale. I asked them to keep an eye out for a rare hard top convertable and was so happy that I got a call and was one of the first people to see the auto. It was thousands less than other deals in a 500 mile range had for the same make/model/similar features. That is quality service. Great team. More

I was very please with everything from the time I scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. scheduled my appointment to when I picked up my vehicle and it was repaired cleaned and ready to go. More