Mercedes-Benz of Easton

WE want to let the folks at Germain Mercedes know,how wonderful our car buying experience was,which was due the efforts of Chris Longenecker. We weren't actually in the market for a new car,but one eveni wonderful our car buying experience was,which was due the efforts of Chris Longenecker. We weren't actually in the market for a new car,but one evening,we received a call from Chris,who had apparently kept our contact information,and followed up to see if we were still interested in a C 300.My wife,Niona had a 2007 C 300,which was bought locally,needless to say that experience and the aftermath,was enough at the time to stay clear of Mercedes Benz.We had been talking to a Mercedes dealer in Lexington,Ky.,off and on earlier in the year,but realized the timing and the offered deal wasn't right for us.Chris was more than accommodating,due to the distance(We live 2 1/2 hours away)he was able to go over all the paperwork involved,overnight it to us,so we could complete it and return it ,thus making our arrival and time at the dealership,very efficient.Chris also took ample time in describing the workings inside and out of our new C 300.Due to the efforts of Chris,we were able to take time and enjoy some of the local offerings,returning back to the dealership,and finding our new C 300 ready to roll.Again,we would like thank Chris for all his efforts and time for making the experience so enjoyable.The new car turned out to a belated 25th anniversary and a early 26th anniversary present(Dec.11th,1987).We look forward to dealing with Chris,and all the folks at Germain Mercedes again in the near future.Thank You All,and We hope everyone there has a Merry Christmas and Happy New Year!!!Niona & Kevin Jackson,2011 Man O' War Drive ,Raceland,Ky.41169 More

Very professional service in the quality of work and the handling of scheduling, drop off and pick up. They delivered the service in the time frame promised. They thoroughly researched my repair issues to i handling of scheduling, drop off and pick up. They delivered the service in the time frame promised. They thoroughly researched my repair issues to insure that my issues were properly and completely resolved. More

I called on Friday, November 12, 2013 at approximately 9:05 A.M. to speak with Travis Daniel. I told him I liked one of the E 350s. I asked him to go and doublecheck that the car was in top shape as was d 9:05 A.M. to speak with Travis Daniel. I told him I liked one of the E 350s. I asked him to go and doublecheck that the car was in top shape as was described. He was kind enough to do so and called me back within minutes to let me know the vehicle was in superb condition. With that information I told him I was going to call him back about 11am when I had the chance. At 10:29 I called to let him know that I was going to be tied up beyond the 11:00 time frame. I called and left a message on his voicemail at about 11:38. I received a call back from him at about 12:20 P.M. at which time I gave him an offer on the car; I had my money and was going to bring them a cashier check upon consumation of the agreement. He asked if I was going to pick up the car the same day, I said no since I lived out of state. He went to submit the offer and call me back. Not only did it take Travis 41/2 hours to get back with me, he told me someone else was interested in the car and was on the way to look at it. The question that continues to brew in my mind is what transpired during those long hours of waiting for a response? Is there nothing like common courtesy anymore? Worse yet, he comes up with such an ear-shattering news. I write this review because I feel that Travis was negligent and does not abide by the same creed on his profile that states that "you should always treat people the way you would want to be treated." My question to Travis therefore is if he in fact treated me the way he would like others to treat him. I am not discounting that Travis cowld be a good sales person. He has made many people happy I would conjecture, along with the good reviews he may have received from others. However, he did not follow through with the expectations I have of people that represent Mercedes Benz. Nevertheless, I am not agitating that people should not buy from Travis, neither am I saying that people should boycott your dealership. I'm only saying that Travis should make every effort to live up to what he states on his profile page or take it down. The pupose of reviews as you might know is to be more aware of what you do, and how you treat others. We were once Mercedes Benz family and switched over to Lexus. I was at the verge of switching back to Benz, but thank you for helping me stop this move and reconsider if this is a good course of action. I hope this review helps you reconsider how you treat others. Best wishes to you and your future endeavors. Meanwhile, I doubt if Mercedes Benz will be a choice for me. Lexus stands tall and it has stood tall for us for years now. More

Coldest day in Ohio, rear window opened and would not close, my wife is disabled, and we're from out of town. Drove in at closing, and they gave us immediate attention. Two or three service technicians close, my wife is disabled, and we're from out of town. Drove in at closing, and they gave us immediate attention. Two or three service technicians started working on the car immediately, they ushered us into the comfortable waiting room, and offered us coffee. We were pretty cold and it was a great experience not only being warm, but the attention we received was fantastic. You do not get this kind of treatment very often. You can't train people to be this courteous, it has to be inborn. They knew how to address the problem and we were on our way in no time. We are extremely thankful to Tim Champ, Cassidy Lowe, and Brian, and all the staff that gave us excellent service and attention. They could have said they were closed and sent us on our way. But they didn't. They went the extra mile and we are very thankful for the way that they turned an unfortunate situation into a very enjoyable experience. I hope they keep up this A1 service! It just can't be excelled. More

Andrew goes out of his way to make sure that repairs are completed on schedule with no surprises. He makes sure that things are done right. And his friendly customer service attitude gets two thumbs way up completed on schedule with no surprises. He makes sure that things are done right. And his friendly customer service attitude gets two thumbs way up in my book!!!! He has definitely made me feel like a Mercedes-Benz is the only way to go. Knowing that my vehicle's and my needs will be taken care of without worrying about being gouged. I did some repair estimates with reputable shops in my area, and Mercedes-Benz of Easton comes in lower than other repair shops. So the bottom line, you can get your repairs done by the dealer with Mercedes parts for less expensive than the competition. And while getting 5 star treatment. There is no need to look any further. More

Customer service at Germain Easton Mercedes Benz is substandard. A few weeks ago, I called to schedule an service appointment and was told that the scheduler would call me back. Sje never did. Despite substandard. A few weeks ago, I called to schedule an service appointment and was told that the scheduler would call me back. Sje never did. Despite the inconvenience, I called the service department again and scheduled an appointment for 7:00 AM yesterday. That was a big mistake. I arrived at 7:00 AM. Unfortunately, a service representative was not around to take my car, at least not anyone on the Mercedes Benz side. I could see customers being waited on across the garage in the Cadillac service department. So I browsed the sticker prices of the MB inventory housed in the garage to past the time. To my astonishment when the service person finally showed up at 7:15, AM, he remarked that the service department opens at 8 AM. Really, why would the service department give me an appointment for 7 AM? Not to mention that customers were being served on the other side when I arrived.Next, the service advisor told me to take a seat (while he got situated, organized or something else - who knows at this point). I was so annoyed and extremely dissatisfied with the front end experience when he called me to the service desk at 7:30 AM. Unacceptable...Germain of Easton has lost my business for good. More

Recently purchased 2008 C 300 had a sensor fail that lead me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedd me to believe I had fuel when I didn't. Car was towed in after hours and dropped off. Only problem was that this was 2 days before my daughter's wedding. I needed my car ! Raquel made sure that my car moved through the process quickly and the car was ready to go in plenty of time !! I was able to get all my wedding chores done on time thanks to this quick turn around !! The wedding was great and everyone loved my car !!! I More

It was a pleasure working with your staff. They were exremely interested in my being happy with the overall outcome of the deal. Thank you exremely interested in my being happy with the overall outcome of the deal. Thank you More

Amy was amazing in making sure that I was taken care of. She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service e She went the extra mile to make sure that I had a loaner vehicle as well. She exemplifies all of the qualities that you would expect from a service employee. Thanks for making everything easy and memorable. More

I have never written a review and find most salespeople useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. useless. Having said that, my experience at Mercedez-Benz of Easton was exceptional. I purchased a used car and my salesperson was Melisa Greenberg. I found her extremely competent, knowledgeable, personable, sincere, honest, and helpful. Prior to me asking, she provided information about the car, that I would have eventually asked, to help in making my decision to purchase. She provided some prior history of the car, a carfax, and a print out of real market values of the car based on purchase prices around the country for the prior month (both private and dealership sold prices). She explained how the dealership does business by not inflating the used car price. I found this true because of price searching on the internet for other dealers and sellers. I never felt I someone was trying to sell me a car. I was provided the information and help I needed to make a decision in purchasing the car. Additionally, Melisa found financing cheaper than I did with my credit union. The bottom line is, I could not have asked for a car buying experience better than I had. Melisa is the high caliber of person I expect to deal with but very seldom encounter. More