Mercedes-Benz of Easton

The service and friendliness of the staff is consistently superior. Mike Moore is the best service leader with which I have ever had the pleasure to experience. His professionalism, polish and ability to c superior. Mike Moore is the best service leader with which I have ever had the pleasure to experience. His professionalism, polish and ability to connect with the customer is exceptional!!! More

To whom it may concern: I purchashed a 2014 CLS 550 To whom it may concern: I purchashed a 2014 CLS 550 Mercedes Benz last year from Germain Mercedes, when I was actually going to do business with my To whom it may concern: I purchashed a 2014 CLS 550 Mercedes Benz last year from Germain Mercedes, when I was actually going to do business with my local dealer in Dublin, Crown Mercedes. Needless to say it is easier and closer for me to have my service appointmens in Dublin as well, plus I also have a Cadillac Escalade and have used your service a few times before a few years ago and wasn't pleased. Therefore I had no intentions of using your sevice department for the Benz either. I had been using Capitol Cadillac in Dublin and was going to use Crown for the Mercedes. However I was at Easton shopping and decided to use the complimentary car wash just for convenience purposes. That is where the Service Mananger Mike Moore kindly introduced himself to me, becuase he overheard me telling someone how I couldn't believe I was back here because I was highly dissatisfied with the service aspect of the dealership. At that point Mike made sure he went above and beyond to accomodate all my vehicles service needs. He if very professional, knowledgable, honest, and so kind. Not to mention always accesible and if a voicemail is left returns call in an expidted fashion. Since Mike has become my service advisor, I call him for every minor and major service issue, and well as to order addtional items for car. I have already needed warranty fixes, to schedule A and B services and beyond. It is also hard to find someone with the utmost intergrity and honesty that I don't ever question what he suggest because I trust what he says. I am very pleased and would never think of going anywhere else, or using anyone else as my service manager except for Mike. I have also referred other customers to him as well and they also were very pleased with his service. Thanks to Mike, I am now a satisfied Germain sales and service customer!!! Best regards, Happy CLS 550 Customer More

Dealing with Mike Moore has been a fabulous experience. He is knowledgable & courteous & extremely helpful. Mike has taught me lots of stuff related to my car & how to work the bells & whistles. Above al He is knowledgable & courteous & extremely helpful. Mike has taught me lots of stuff related to my car & how to work the bells & whistles. Above all, when I need service he is beyond belief..timing is always perfect. I can't ask for anything more. More

Mike Moore is knowledgeable, attentive, and never pushy. He not only takes care of my requested service, but sees that my vehicle gets a courtesy inspection and notifies me of any additional needed repairs. He not only takes care of my requested service, but sees that my vehicle gets a courtesy inspection and notifies me of any additional needed repairs. More

I've delt with many Service Techs over the last 50 years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfacti years, many have been really good or at least try their best, but I must say that Mike has exceeded them all in his dedication to customer satisfaction and attention to detail. It has been nothing short of a pleasure having him responsible for my car's needs - I hope he will remain my personal contact for a long time to come! More

What a terrible Service experience! Well, almost. You see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need service see, we are in the expediting business and have a new Mercedes Benz Sprinter cargo van. The Sprinter is great, but unfortunately it does need serviced every once in a while. That's where our complaint lies. Any dealership can sell vehicles, but it takes an excellent dealership (who really cares about the customer, and doesn't just play the part) to follow through with the support needed after the sale. This IS NOT that dealer! We expedite with our Sprinter and it is very difficult to know where we will be on any given day. On Feb. 11th, we scheduled our Sprinter for an "A" Service at 8 A.M. the following morning with Andy Culver (at the time we thought he was just a Service Writer, but his card says Service Manager. Really?) Upon arrival, we pulled our Sprinter into the service lane and were greeted by a very friendly person (didn't get his name) who said that "Andy" was their Sprinter Service appointee and would be "more than happy" to take care of us. Great, right? WRONG!!! When Andy came out, he gruffly asked us for our mileage and what we needed. We told him an "A" Service. He was very customer unfriendly! Not at all representative of the Mercedes Brand we know! He then told us to come inside and he would get additional info as needed. Well, as we were discussing the service (ours was due for an "A", not a "B" Service) he wrongly argued with us that we were due for the very expensive "B" Service. WE WERE NOT, and told him so! Instead of looking it up in the Service Manual (page 4, 1st paragraph) he instead argued with my husband and insisted that we were going to get the "B" Service. By this time, my husband said that he could feel the blood inside him starting to boil so, rather than creating a scene, he calmly said to Andy that we would just go to one of the other service facilities that we deal with. Just for the record, that would be either of the following A+++ dealerships: Mercedes Benz of N. Olmstead, Ohio or Mercedes Benz of Ft. Mitchell, Ky.. Now, believe us, these fine people know how to take care of a customer. We will be contacting Mercedes Benz about our Easton Mercedes Benz experience. We are expediters for heaven's sake! This was not a "pleasure" buy, it was a business decision! Until this episode with Easton, we have had nothing but kind words to say about Mercedes and it's dealers. We still believe that, however, WE WILL NOT be going back to Easton M.B. anytime in the near future!!! More

Eric was very friendly and helpful. He has a very thorough knowledge of the product. I wouldn't hesitate to contact him again for future needs. thorough knowledge of the product. I wouldn't hesitate to contact him again for future needs. More

My wife had her car towed in after blowing 2 tires due to a pot hole, When she arrived, Mike Moore was waiting and ready for her with a smile and loaner car to use while hers was in for repair. Mike helped a pot hole, When she arrived, Mike Moore was waiting and ready for her with a smile and loaner car to use while hers was in for repair. Mike helped to turn around a bad situation of her blowing two tires in a pothole. Mr. Moore's willingness to help out and go that extra mile for us makes the world of difference. Both my wife and I have been loyal customers of Mercedes Benz of Easton for over 5 years now and will continue to purchase and service our vehicles with them. One of the main reasons we go back is due in part to Mr. Moore's great customer service! Thanks Mike, DanH. More

I have been a customer of Mercedes Benz of Easton, working with Mike Moore for two years. Each time I have needed to bring my car in for servicing, he has been extremely helpful, accommodating, knowle working with Mike Moore for two years. Each time I have needed to bring my car in for servicing, he has been extremely helpful, accommodating, knowledgeable, trustworthy and always gives 110% to make sure my car was fixed and my experience was a good one. He is an excellent Service Manager. Yesterday, was no exception. I brought my car in for service and for a number of different reasons, I decided the age of my car plus the repairs that needed to be done, I asked mike to explore a CPO Mercedes with low miles and upgraded features. Working with Chris Anders, Mike helped me purchase a 2010 C300 4mattic with less than 15k miles close to my budgeted payment. Thank you both! More

Raquel Hinkle has coordinated and facilited various service appointments for work I've needed done on my car for the past year or so. She has ALWAYS ALWAYS ALWAYS been extremely professional, beyond c service appointments for work I've needed done on my car for the past year or so. She has ALWAYS ALWAYS ALWAYS been extremely professional, beyond courteous/nice/polite/pleasant, above-and-beyond when it comes to customer service, makes me feel welcome and that she really cares about the quality of service I get and the way I am treated. I have never had such a wonderful customer service experience at any other retailer, ever. She is 100% always dependable to take care of me professionally and I always leave happy. She truly raises the bar for striving for customer satisfaction. There is no other place I would even consider for work done on my car. I have returned, and will continue to return, to this location for service specifically because of how easy and pleasant Raquel makes it for me. The way she treats me as a customer is no less than spectacular. HIGHLY HIGHLY RECOMMENDED. More