Mercedes-Benz of Easton

Disgrace to the Mercedes-Benz brand! Out of all my car buying experiences, I have never felt so disrespected and ripped off by a dealership. Mercedes-Benz of Easton is a disgrace to what Out of all my car buying experiences, I have never felt so disrespected and ripped off by a dealership. Mercedes-Benz of Easton is a disgrace to what I know to be a great brand. I was in the process of buying a used car through Eric Gray (sales rep) and Richard Renner (pre-owned sales manager). I live out of state so after we agreed to a price I asked them to start drawing up the paperwork, and I asked Eric if I could put a deposit down to hold the vehicle so that no one else would buy it. At the point I was told by Eric that that was not their policy, but that after speaking with Mr. Renner it was agreed that if they saw proof of financing that we had a deal. I sent them the approval letter from the bank, and then Eric got all the paperwork ready to be shipped over-night. It was New Year's Eve (Thursday) at closing time, so we agreed to talk first thing Saturday (the next day they were open). Eric called first thing in the AM and reassured me it was a done deal and proceeded to get the final info in order. A few hours later, Richard Renner left me a voicemail saying they sold the car to someone else. I called Eric to see what was going on and he had no idea this had even happened and also felt taken by Mr. Renner. Per Eric, he said that there had been another couple that was looking at another vehicle that was similar, but they had been persuaded by Renner to get the vehicle I was in the process of purchasing, which had already been taken off of the lot. I spoke to Renner and asked how this could happen and he told me that because they had not received payment, they sold the vehicle. Basically, what had happened was that he was in the process of selling the vehicle to me at a price a little below the sticker, but in the meantime he saw a opportunity to sell it at the a higher price. On Thursday, I had offered to give Eric my payment info several times in order to put down a deposit, because as I mentioned before, I live out of state so it was impossible for me to physically get the money there before someone who walks in. Also, if I had known someone else was interested in the vehicle, I would have gladly paid more to get the car. I told Mr. Renner I felt ripped off and that what they had done in this situation was "bad business". Renner laughed at my comment and asked what I would have done if you had a loan approval from someone out of state or someone local trying to buy right way. I explained to him that I would honor the deal I had already agreed to, or at least I would have called the person out-of-state to let them know there was another person interested in buying the car before the deal was done. Like I said, I was more than willing to pay more for the car. However, he didn't call me until the car was off the lot. This is not my first Mercedes, and this isn't something I would've expected to happen while going through what I thought to be a trusted brand and a reputable dealership to purchase another vehicle. I felt as though the only thing Renner was concerned with was profits, and not the customer experience. I hope no one else has to go through a situation like this, because there are plenty of other dealerships with integrity that are doing things the right way. More

Professional Anthony was very personal and helpful in helping us select our vehicle. The tutorial was beneficial because the one we purchased was extremely high te Anthony was very personal and helpful in helping us select our vehicle. The tutorial was beneficial because the one we purchased was extremely high tech.. Thank you for a lovely experience! We bought a Mercedes GLE 400. Not a Cadillac. Our sales rep was Anthony Montano More

buying experience with Anthony Montano Very pleased with our experience with Anthony...his follow-up was timely and pleasant..the sales process at this dealership was very enjoyable. T Very pleased with our experience with Anthony...his follow-up was timely and pleasant..the sales process at this dealership was very enjoyable. Thank you More

Working with Anthony Montano Anthony was very helpful and patient while helping my family find a vehicle and working around our busy schedule. We will definitely work with him Anthony was very helpful and patient while helping my family find a vehicle and working around our busy schedule. We will definitely work with him in the future! More

Great buying experience Mike Gale was fantastic to work with! I previously had a bad experience with this dealership, but because of Mike they have earned my business. Mike Gale was fantastic to work with! I previously had a bad experience with this dealership, but because of Mike they have earned my business. More

First time Mercedes owner. I found my car on-line, and found the experience with this dealership to be outstanding! We traded a car, and Eric met us half way on a Sunday mornin I found my car on-line, and found the experience with this dealership to be outstanding! We traded a car, and Eric met us half way on a Sunday morning to make the exchange. He ensured we understand the unique characteristics of the vehicle and had all the required paperwork well organized. He called a couple of days after the exchange to ask if we had any additional questions about the car and if we were pleased. We very much appreciate the ease and professionalism of this transaction, and highly endorse this dealership! More

Awesome Experience We came in late on a Saturday and test drove. He worked for me to get the number I wanted on the car and get me in and out of the dealership quickly. We came in late on a Saturday and test drove. He worked for me to get the number I wanted on the car and get me in and out of the dealership quickly. We got the deal done in less than an hour! They even stayed late to get me the car then. I love it! More

Buying experience with Eric Gray We had an excellent buying experience with Eric. He answered all of our questions about the car that we purchased and was extremely helpful with the We had an excellent buying experience with Eric. He answered all of our questions about the car that we purchased and was extremely helpful with the buying process. Eric knows his product and we appreciated his recommendation and service.. More

Our buying experience was excellent We had a good experience when test driving and purchasing our Smart car. Eric was very knowledgable and helpful in the process. We came away with a ne We had a good experience when test driving and purchasing our Smart car. Eric was very knowledgable and helpful in the process. We came away with a new vehicle and a new friend. We expect to have a long and happy relationship. Bill and Ruth More

A good experience. It was my first time buying a car and I feel like I was treated fairly, and th at the salesman was very knowledgeable and helpful. It was my first time buying a car and I feel like I was treated fairly, and th at the salesman was very knowledgeable and helpful. More